I recently decided to move to Leeds and was in search of a flat to rent for me and my boyfriend. I came upon a flat of theirs on rightmove, and called the agency to have more information about this property. I was answered that the house was first to be visited by me in person, and on yet another day I was to sign another lease: all of this within a really short time frame (the next week). However I am abroad and explained that I could not find flights, but my boyfriend, who is in the UK, could sign and I could either sign in a couple weeks or they could send me an online or posted contract. They refused to, and with a very annoyed tone told me we both had to be there at the same time and that after viewing it, the landlord still could refuse us, even after I offered them options such as paying for the postal fee or paying the fee 6 months in advance ecc. Furthermore, it seems that people don't communicate in this office. I had been told to fill out an application form while I waited for a viewing, and when I called again two days later another woman got angry at me for filling it out, saying: "Now I will have to tell the landlord that you made a mistake", after ignoring the fact that I told her someone else in the office advised me to do it. Luckily, I was right not to buy the plane tickets to go there, because a few days later I received an email saying that the house was gone. Overall, this agency is filled with incompetent and rude workers, is inflexible and bizarrely is not open to international applicants (which most agencies allow online, from my own personal experience.) I find it uncanny that in such a developed world the leasing of properties cannot be done internationally and requires losing hundreds of pounds on travel expenses.