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The UK's Largest Customer Review Website for the Property Industry

2.4/5, 28 Reviews
36% Recommended
100% letting valuation accuracy
36% letting fee satisfaction

Adam
By : 'Ms'
Services :
Would you recommend ? : No
Postcode : OX4
My experience with Chancellors has been absolutely terrible. From day one, the agent Mr. Adam McBrien booked the viewing on the house for the wrong time, sent me conflicting information, which resulted in me waiting for 2 hours under the rain. Once in the property, he made me false promises regarding the price of the property, the chance of getting a dryer, and a place to lock our bikes. He encouraged me to make an offer according to his false promises, which came back denied after almost a month! He then acted as if the offer was denied because I asked for unreasonable things, and was very threatening with regards with us losing the chance to ever secure the property. The entire process, with all its back and forth lies, took over 5 months. Adam and Chancellors rarely replied to my emails promptly, or picked up the phone. I was told numerous of times that he wasn't in the office, so had to wait weeks for any information. After signing the contract, we weren't given any information at all for 3 weeks. We called repeatably and were told neither Adam McBrien or Ms. Sophie Taylor were in the office, but promised someone would call that day. No one called for 3 weeks. After all that time, we finally got a call from Sophie apologising, for she had been on holiday. Minimum decency and respect would have required her or Adam to inform us, upon signing of the contract, that we wouldn't hear back for weeks. They were then very fast in demanding payment of the initial monies, even though per the contract this is only demanded three working days before the move in date, so that the money gets to the account on time. Everything was demanded of us, but we were shown no respect, consideration, or good faith. Moreover, we paid almost £4,000 in advance, including a ridiculous amount of £373 in fees for the worst service I ever received. Of these, £53 were hidden fees that Adam McBrien never told us about, and were not mentioned in any of the documents we signed. Still, we were made to pay it. Lastly, in order to be given the keys by the check-in team on move-in day, we were given a business rate number to ring, which also costed us money. We were then told we were given the wrong number, and asked to ring yet another number, from which there was no answer. Chancellors has taken every opportunity to take money from us, while providing a disgraceful service. I feel that Adam McBrien treated us utterly disrespectfully, taking advantage of our status of students (of the University of Oxford). The process and dealing with Mr. McBrien was an awfully stressful experience, and I wouldn't recommend this person or agency to my worst enemy.
Very high fees, specially given how terrible their service is.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 36.00% | £1,150 | £2,500 |
Chancellors
215 Cowley Road, Oxford, Oxfordshire
OX4 1XF
S:01865 240842 / L: 01865 240852


By : 'Neil'
Services : Sales( As a Vendor )
Sold price : £282000
Would you recommend ? : Yes
Postcode : OX1
We were very happy with our experience of using Chancellors to sell our flat in Oxford. The team including Emily, Venora and Alexandra did a great job of initially arranging and conducting numerous viewings and updating us with feedback using their online portal. The team were responsive during the ... Read Full Review

By : 'None'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £500000
Would you recommend ? : Yes
Postcode : OX26
Professional, courteous and friendly - a prefect blend for a valuer, Chancellors provided a valuation very much in-line with my expectations. A well-documented overview with comparable properties included for reference. Would not hesitate to use them again and recommend to anyone looking for a... Read Full Review
By : 'Oxford'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4
Chancellors consistently withheld the truth from us as tenants, and didn't bother to reply to our questions which would have revealed essential information. When things went wrong as a result, they blamed us, the tenants. Do not use these... Read Full Review
By : 'Imo'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : OX1
Chancellors is a discriminatory agency! They are refusing to sign ACORN’s No DSS Discrimination Pledge, implying a compliance with landlords turning away people receiving universal credit and other benefits from renting their houses. It’s illegal to discriminate against people... Read Full Review
By : 'Looking'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4
Impressively bad, unprofessional and mismanaged. The agents seem to never communicate amongst themselves and lie blatantly. Several times agents let themselves into our flat without... Read Full Review
By : 'Harry'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : No
Postcode : OX4
We let with Chancellors for 6 years and were initially very happy with their service. Unfortunately, in the last 18 months we began experiencing very significant problems with communication and honesty. We take pride in looking after our tenants - Chancellors began failing to communicate issues... Read Full Review
By : 'Anastasija'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : OX4
I had bad experience with this letting agency. I rented a house from this agency. I can't get my deposit back almost three months from moving day. The management ignored my messages, I had to return the deposit through TDS deposit system. Passed five months I still cannot get back overpaid... Read Full Review
By : 'Ines'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : OX4
We had a bad experience with this branch. They were good at showing us properties and getting us signed on, but once we were tenants, things went downhill. There were quite a few things that needed fixing in the property, for any landlord should be a blessing to have a tenant that looks out for... Read Full Review
By : 'Andi'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : OX4
I would never deal with Chancellors again on account of their pitiful property management service, in my opinion. Obviously this is a personal view, based upon my experience and, as I understand this website welcomes such reviews. I entrusted Chancellors to bring in a good tenant to my... Read Full Review
By : 'Lola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4
The worst estate agents, completely incompetent. Requests take months to receive a reply. They broke contract on the works they agreed to complete before we moved in. The house was not ready for our move in date (they tried to get us to move in when there were decorators still at work, at risk to... Read Full Review
By : 'Anthony'
Services : Sales( As a Vendor )
Sold price : £255000
Would you recommend ? : No
Postcode : OX4
Find them to be continually incompetent. The agents turn over so quickly that it's impossible to build a working relationship with anyone there. They never return calls. Rarely respond to requests to view. Do very little work to sell you property. I've seen this trying to purchase... Read Full Review
By : 'Melanie'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : OX1
Totally useless in every aspect of buying and selling houses in Oxford from my recent and not so recent... Read Full Review

By : 'Ms'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4
My experience with Chancellors has been absolutely terrible. From day one, the agent Mr. Adam McBrien booked the viewing on the house for the wrong time, sent me conflicting information, which resulted in me waiting for 2 hours under the rain. Once in the property, he made me false promises... Read Full Review
Very high fees, specially given how terrible their service is.

By : 'Dr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OX4
I had the pleasure of having dealings regarding a purchase of a flat with Hassan and found him to be very prompt and on time for the viewings and very informative and helpful with his knowledge about the property. He also kept me update with regular communications about the progress on the purchase ... Read Full Review


By : 'Elaine'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : 0X3
I have been a customer of Chancellors for ten years and this branch led by Andrew has once again found me suitable tenants within a very short space of time. Andrew and Ben are professional, yet friendly, giving me confidence as a 'long distance' landlord that my property is in good... Read Full Review
The fees are competitive within the Oxford area

By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4
My experience in the property was great. But Chancellors were slow to reply to any emails we sent in the build up to renting the property, never able to take calls and generally quick to avoid doing any work. We asked for specific terms to be added to our contract, which they said was fine and... Read Full Review
Average but not worth the service

By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4
Chancellors East are the most dishonest, incompetent, morally bankrupt estate agents I ever had the misfortune to meet. They will charge you at every stage of the way. It does not matter if it is their mistakes, or yours, they will find a way to squeeze money out of you. While they are all sweet... Read Full Review
This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about £25 for the hassle of setting up a direct debit? Or how about £15 for every time we had to waste our time with them on the phone or in person?
This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about £25 for the hassle of setting up a direct debit? Or how about £15 for every time we had to waste our time with them on the phone or in person?


By : 'PF'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4
Renting from Chancellors East Oxford was one of the worst experiences I've had with a company. Having signed a short let Chancellors gave us a single month's notice after one month's rental, citing the landlord's desire to have us vacate. When we queried this, as it's in contravention of the 2... Read Full Review
By : Chancellors HQ
11 Nov 2015We are sorry to learn you feel unhappy with elements of the service you have received from our East Oxford office. Our landlord clients will inform us when they wish to serve notice on tenants; we ...


By : 'Jeroen'
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : No
Postcode : OX4
Chancellor's handles the difficult position of having both a landlord and a tenant as their client by assuming the tenants are idiots and wrong, and covering for the landlord. St the start of the lease the slick salesman are all friendly and supportive until you put a signature on a piece of... Read Full Review

By : 'Tennant'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : OX4
I cannot put into words how much I would discourage you from using this awful estate agents. They are the rudest, most unorganised, dishonest, unprofessional company I have ever dealt with. We started renting with them in November last year, it is now May and our pre-tenancy work is still... Read Full Review
As soon as he got his commission we never heard from him again. There was so much work that needed to be done and he assured us that he would help to push this forward. We haven't heard from him since getting the keys. Absolutely useless.
The admin fees are £170 per person in a shared house, £30 each for a check in and then another £30 for check out, £750 deposit each in a 5 bed house. They will try and rinse you.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.