The UK's Largest Customer Review Website for the Property Industry

No Image Available

Cowley, Oxford OX4

2.4/5, 28 Reviews
36% Recommended

100% letting valuation accuracy

36% letting fee satisfaction

Contact Us
"Renting from Chancellors East ..."

Share On :  FacebookTwitter

1 Star Review
UserName

Carl

UserName

Ciara

By : 'PF'
Services :
Would you recommend ? : No
Postcode : OX4

8 Nov 2015
People found this helpful1

Renting from Chancellors East Oxford was one of the worst experiences I've had with a company. Having signed a short let Chancellors gave us a single month's notice after one month's rental, citing the landlord's desire to have us vacate. When we queried this, as it's in contravention of the 2 month period given to Assured Shorthold Tenancies, we were told that our contract was not in this category. Chancellors had just made up a random housing contract that aimed to deprive tenants of the protection offered by UK law, and refused to accept my insistence that this was the case. They refused to protect our deposit, which is also illegal. I had to make a storm on public media and complain to their central office before I got to someone who knew what the law was, and who would behave properly, fulfilling their obligations. They protected our deposit, acknowledged the status of our tenancy and refunded our initial fee. When we got in touch with the landlord directly they were startled to find that we had been given notice, and contacted Chancellors to insist that we could stay for longer. It seems like Chancellors were just seeking the fees. And it cast suspicion on their behaviour towards the previous tenants, who had also left without wanting to. Had they been sold the same trick? Late in our tenancy, when the landlord wished to sell the house, they arranged for numerous visits by prospective buyers, surveyors, etc. without informing us. We aimed to facilitate these visits, but on some occasions weren't able to agree to be in for an appointment, and didn't want them to enter without us present. On one occasion, they were on the point of illegally entering the house with their key when my partner got to the door. In other instances they arranged appointments and then harassed us to let them in without having given any notice. When I insisted that this was unfair and illegal, they made it clear that we were an inconvenience to their sale and as renters were considered beneath legal protection, respect or politeness. Chancellors East Oxford combine ignorance, greed and malevolence in a poisonous combination, and I'm sorry ever to have had the misfortune of encountering them. My partner and I spent countless hours in tears during this period, and several more on the phone to the homelessness charity Shelter, who helped us. I detest Chancellors East Oxford, and recommend you never venture anywhere near, especially as a rental customer.

Was this helpful?:

By : Chancellors HQ

11 Nov 2015

We are sorry to learn you feel unhappy with elements of the service you have received from our East Oxford office. Our landlord clients will inform us when they wish to serve notice on tenants; we marketed the property as a short-term let, and, as such, the landlord may require the property back at short notice. Owing to the length of the tenancy it was not classed as an assured shorthold tenancy and the deposit would not have had to have been protected, and the contract you signed confirms it is an agreement for a short term let. We agreed to register the deposit at your behest, but this is not a legal requirement for tenancies other than assured shorthold tenancies. We will automatically serve notice on tenants towards the end of their tenancy in order to protect our clients' interests; if we did not do so, the possibility remains that a tenant could not confirm whether they wish to renew their tenancy and stay in the property past the agreed end date. By serving notice we ensure that the landlord is able to obtain possession of their property, even in the event we do not hear back from the tenant. I understand that, once your landlord had confirmed they were happy for you to remain in the property until the originally agreed end date, the notice was rescinded. The landlord or vendor of a property will want to organise as many viewing appointments as possible, and we look to work with sitting tenants to ensure any visits are arranged at a time that suits their availability. We should always aim to provide tenants with appropriate notice of any viewings we intend to undertake, and I am sorry you feel this has not been the case on this occasion. We take such comments seriously, and I have spoken with the East Oxford office to impress upon them the importance of following the appropriate procedures when arranging such appointments. Thank you for raising these issues with us.


Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting100%36.00%£1,150£2,500
Address

Chancellors
215 Cowley RoadOxford, Oxfordshire
OX4 1XF
S:01865 240842 / L: 01865 240852

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • ?OnTheMarket
  • ?Rightmove
  • ?Zoopla
Social Media
TwitterEmail
Latest Properties

No Property Found

No Property Found
Chancellors Branches (View All 54)
We were very happy with our ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Neil'
Services : Sales( As a Vendor )
Sold price : £282000
Would you recommend ? : Yes
Postcode : OX1

8 Aug 2022
People found this helpful0

We were very happy with our experience of using Chancellors to sell our flat in Oxford. The team including Emily, Venora and Alexandra did a great job of initially arranging and conducting numerous viewings and updating us with feedback using their online portal. The team were responsive during the ... Read Full Review

Comments (0)Was this helpful?:
Professional, courteous and ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'None'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £500000
Would you recommend ? : Yes
Postcode : OX26

13 Jul 2022
People found this helpful0

Professional, courteous and friendly - a prefect blend for a valuer, Chancellors provided a valuation very much in-line with my expectations. A well-documented overview with comparable properties included for reference. Would not hesitate to use them again and recommend to anyone looking for a... Read Full Review

Comments (0)Was this helpful?:
Incompetence and ...

Share On :  FacebookTwitter

1 Star Review

By : 'Oxford'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4

25 Nov 2021
People found this helpful1

Chancellors consistently withheld the truth from us as tenants, and didn't bother to reply to our questions which would have revealed essential information. When things went wrong as a result, they blamed us, the tenants. Do not use these... Read Full Review

Comments (0)Was this helpful?:
Chancellors is a ...

Share On :  FacebookTwitter

1 Star Review

By : 'Imo'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : OX1

10 Jun 2021
People found this helpful0

Chancellors is a discriminatory agency! They are refusing to sign ACORN’s No DSS Discrimination Pledge, implying a compliance with landlords turning away people receiving universal credit and other benefits from renting their houses. It’s illegal to discriminate against people... Read Full Review

Comments (0)Was this helpful?:
Impressively bad, ...

Share On :  FacebookTwitter

1 Star Review

By : 'Looking'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4

12 Apr 2021
People found this helpful3

Impressively bad, unprofessional and mismanaged. The agents seem to never communicate amongst themselves and lie blatantly. Several times agents let themselves into our flat without... Read Full Review

Comments (0)Was this helpful?:
Dishonest, terrible customer ...

Share On :  FacebookTwitter

1 Star Review

By : 'Harry'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : No
Postcode : OX4

18 Jan 2021
People found this helpful6

We let with Chancellors for 6 years and were initially very happy with their service. Unfortunately, in the last 18 months we began experiencing very significant problems with communication and honesty. We take pride in looking after our tenants - Chancellors began failing to communicate issues... Read Full Review

Comments (0)Was this helpful?:
I had bad experience with ...

Share On :  FacebookTwitter

1 Star Review

By : 'Anastasija'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : OX4

25 Aug 2020
People found this helpful0

I had bad experience with this letting agency. I rented a house from this agency. I can't get my deposit back almost three months from moving day. The management ignored my messages, I had to return the deposit through TDS deposit system. Passed five months I still cannot get back overpaid... Read Full Review

Comments (0)Was this helpful?:
we had a bad experience with ...

Share On :  FacebookTwitter

1 Star Review

By : 'Ines'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : OX4

13 Feb 2020
People found this helpful3

We had a bad experience with this branch. They were good at showing us properties and getting us signed on, but once we were tenants, things went downhill. There were quite a few things that needed fixing in the property, for any landlord should be a blessing to have a tenant that looks out for... Read Full Review

Comments (0)Was this helpful?:
I would never deal with ...

Share On :  FacebookTwitter

1 Star Review

By : 'Andi'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : OX4

8 Nov 2019
People found this helpful4

I would never deal with Chancellors again on account of their pitiful property management service, in my opinion. Obviously this is a personal view, based upon my experience and, as I understand this website welcomes such reviews. I entrusted Chancellors to bring in a good tenant to my... Read Full Review

Comments (0)Was this helpful?:
The worst estate agents, ...

Share On :  FacebookTwitter

1 Star Review

By : 'Lola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4

6 Nov 2019
People found this helpful1

The worst estate agents, completely incompetent. Requests take months to receive a reply. They broke contract on the works they agreed to complete before we moved in. The house was not ready for our move in date (they tried to get us to move in when there were decorators still at work, at risk to... Read Full Review

Comments (0)Was this helpful?:
Find them to be continually ...

Share On :  FacebookTwitter

1 Star Review

By : 'Anthony'
Services : Sales( As a Vendor )
Sold price : £255000
Would you recommend ? : No
Postcode : OX4

25 Sept 2019
People found this helpful2

Find them to be continually incompetent. The agents turn over so quickly that it's impossible to build a working relationship with anyone there. They never return calls. Rarely respond to requests to view. Do very little work to sell you property. I've seen this trying to purchase... Read Full Review

Comments (0)Was this helpful?:
Totally ...

Share On :  FacebookTwitter

1 Star Review

By : 'Melanie'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : OX1

27 Jul 2019
People found this helpful1

Totally useless in every aspect of buying and selling houses in Oxford from my recent and not so recent... Read Full Review

Comments (0)Was this helpful?:
Worst possible ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Ms'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4

7 Aug 2018
People found this helpful5

My experience with Chancellors has been absolutely terrible. From day one, the agent Mr. Adam McBrien booked the viewing on the house for the wrong time, sent me conflicting information, which resulted in me waiting for 2 hours under the rain. Once in the property, he made me false promises... Read Full Review


Comments on Agent Fees

Very high fees, specially given how terrible their service is.

Comments (0)Was this helpful?:
I had the pleasure of having ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Dr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OX4

16 Aug 2017
People found this helpful0

I had the pleasure of having dealings regarding a purchase of a flat with Hassan and found him to be very prompt and on time for the viewings and very informative and helpful with his knowledge about the property. He also kept me update with regular communications about the progress on the purchase ... Read Full Review

Comments (0)Was this helpful?:
I have been a customer of ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Elaine'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : 0X3

3 Aug 2017
People found this helpful0

I have been a customer of Chancellors for ten years and this branch led by Andrew has once again found me suitable tenants within a very short space of time. Andrew and Ben are professional, yet friendly, giving me confidence as a 'long distance' landlord that my property is in good... Read Full Review


Comments on Agent Fees

The fees are competitive within the Oxford area

Comments (0)Was this helpful?:
My experience in the property ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4

11 Oct 2016
People found this helpful1

My experience in the property was great. But Chancellors were slow to reply to any emails we sent in the build up to renting the property, never able to take calls and generally quick to avoid doing any work. We asked for specific terms to be added to our contract, which they said was fine and... Read Full Review


Comments on Agent Fees

Average but not worth the service

Comments (0)Was this helpful?:
Chancellors East are the most ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4

26 Jul 2016
People found this helpful1

Chancellors East are the most dishonest, incompetent, morally bankrupt estate agents I ever had the misfortune to meet. They will charge you at every stage of the way. It does not matter if it is their mistakes, or yours, they will find a way to squeeze money out of you. While they are all sweet... Read Full Review


What agent could do to change your mind?

This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about £25 for the hassle of setting up a direct debit? Or how about £15 for every time we had to waste our time with them on the phone or in person?


Comments on Agent Fees

This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about £25 for the hassle of setting up a direct debit? Or how about £15 for every time we had to waste our time with them on the phone or in person?

Comments (0)Was this helpful?:
Renting from Chancellors East ...

Share On :  FacebookTwitter

1 Star Review
UserName

UserName

By : 'PF'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4

8 Nov 2015
People found this helpful1

Renting from Chancellors East Oxford was one of the worst experiences I've had with a company. Having signed a short let Chancellors gave us a single month's notice after one month's rental, citing the landlord's desire to have us vacate. When we queried this, as it's in contravention of the 2... Read Full Review

Comments (1)Was this helpful?:

By : Chancellors HQ

11 Nov 2015

We are sorry to learn you feel unhappy with elements of the service you have received from our East Oxford office. Our landlord clients will inform us when they wish to serve notice on tenants; we ...

Chancellor's handles the ...

Share On :  FacebookTwitter

1 Star Review
UserName

UserName

By : 'Jeroen'
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : No
Postcode : OX4

27 Aug 2015
People found this helpful3

Chancellor's handles the difficult position of having both a landlord and a tenant as their client by assuming the tenants are idiots and wrong, and covering for the landlord. St the start of the lease the slick salesman are all friendly and supportive until you put a signature on a piece of... Read Full Review

Comments (0)Was this helpful?:
I cannot put into words how ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Tennant'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : OX4

8 May 2015
People found this helpful2

I cannot put into words how much I would discourage you from using this awful estate agents. They are the rudest, most unorganised, dishonest, unprofessional company I have ever dealt with. We started renting with them in November last year, it is now May and our pre-tenancy work is still... Read Full Review


What agent could do to change your mind?

As soon as he got his commission we never heard from him again. There was so much work that needed to be done and he assured us that he would help to push this forward. We haven't heard from him since getting the keys. Absolutely useless.


Comments on Agent Fees

The admin fees are £170 per person in a shared house, £30 each for a check in and then another £30 for check out, £750 deposit each in a 5 bed house. They will try and rinse you.

Comments (0)Was this helpful?:
1 - 20 of 28 items
No Staff Registered

NaN - NaN of items
No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure



Awards won by Chancellors, Oxford OX4 1XF