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Stourbridge, DY8
2.2/5, 10 Reviews
40% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
60% sales fee satisfaction
33% letting fee satisfaction
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"shocking..."
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1 Star Review
By : 'Karmell'
Services :
Would you recommend ? : Yes
Postcode : DY8
18 Jun 2018
People found this helpful3
My partner and i went to a view a property with Lex Allan and the following week my partner put in an application, he physically took it into the branch along with his ID, by the end of the following week we had heard nothing, so i called them and spoke to Sasha who told me they had not got a record of the application, but she would look into it and get back to me, when she called back she said there was still no application, so i told her my partner would come in and fill another form in and she informed me that she would do the credit checks and speak to the landlord and get back to me the next day my partner then went in on the same day around 4pm and filled in the application again. the next day we had not heard anything so my partner called and spoke to Sarah, she then asked him a few questions and took his card details for the searches and fees and told him she would call us on the Monday. By Monday lunchtime we had not heard anything so i called in and spoke to Jerry the lettings director, i explained the whole thing to him and i got told none of it took place, Sarah had called us and we had not called them, that we had not provided the information requested, i was told he would look into it and call me back, I then get a call from Jerry telling me he had questioned his staff and what i had told him had not taken place and maybe my partner and i should talk as he was clearly telling me things that were untrue! bearing in mind i was sat with my partner when he called them and gave the details over the phone. Jerry was arguementative, patronising and spoke over me at no point did i recieve an apology instead he kept trying to tell me we were in the wrong. We were the only applicants on this property, the poor landlord has no idea how prospective tenants are being treated and why his house is still on the market. I am disgusted with the way i have been treated, Jerry and is staff have lied, he tells me he trusts his staff but clearly a prospective tenant would call in and lie. we have phone records proving at no point did Sarah calls us, also we were told the application form was not fully complete, he sat down with a member of staff to fill it in, if there were errors or anything missing why did the staff not pick this up, when i asked Jerry he told me this was because it was 4.45pm when my partner came in and they close at 5pm, well firstly her went in at 4pm and regardless of the closing time they should do their job and check the paperwork! and im perfectly honest i dont believe for one minute they will put our application forward.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 60% | £0 | £0 |
| Lettings | 100% | 33% | £500 | £875 |
Address
Lex Allan & Gregson
87 - 88 St. Johns Road, Stourbridge, South Staffordshire
DY8 1EH
01384 442464
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Lex Allan & Gregson Branches (View All 2)
Rubbish ...
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1 Star Review
By : 'Jord'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DY9
29 Jun 2023
People found this helpful0
Absolutely piss poor customer service from KATIE GILLINGS. She was rude and abrasive towards me and my family members when going through the application process and then she withdrew my application after 6 weeks of waiting for a move in date because I didn't say goodbye to her when I ended a... Read Full Review
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Absolutely terrible outfit ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DY8
8 Apr 2022
People found this helpful0
Absolutely terrible outfit worst customer service have ever dealt with booking arranged on 7/4/22 was outside called they forget about my booking using the excuse the emails haven’t been followed up today I called again said I would be 10 minutes late called at 10:45 again not a sole in ... Read Full Review
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shocking ...
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1 Star Review
By : 'Karmell'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DY8
18 Jun 2018
People found this helpful3
My partner and i went to a view a property with Lex Allan and the following week my partner put in an application, he physically took it into the branch along with his ID, by the end of the following week we had heard nothing, so i called them and spoke to Sasha who told me they had not got a... Read Full Review
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We let our house with Lex ...
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5 Star Review
By : 'John'
Services : Property Management
Rent PCM : £875
Would you recommend ? : Yes
Postcode : DY7
10 Nov 2015
People found this helpful0
We let our house with Lex Allan for 2 years when we had to move area in 2013 and were finding difficulty selling. I would recommend them to anyone who looking for an attentive and thorough letting agent. They quickly found tenants who looked after our property and left it in a very good state.... Read Full Review
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We let our house with Lex ...
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5 Star Review
By : 'John'
Services : Property Management
Rent PCM : £875
Would you recommend ? : Yes
Postcode : DY7
10 Nov 2015
People found this helpful0
We let our house with Lex Allan for 2 years when we had to move area in 2013 and were finding difficulty selling. I would recommend them to anyone who looking for an attentive and thorough letting agent. They quickly found tenants who looked after our property and left it in a very good state.... Read Full Review
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Absolutely disgusting I will ...
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1 Star Review
By : 'Annoyed'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : B64
22 Aug 2014
People found this helpful3
Absolutely disgusting I will never let from them again they make up the rules as they go along and are pushy ... They want to come for my 6 month inspection which they have now said is 3 month inspection and I advised I'm on holiday for two weeks! They expect you to get someone to sit in your home... Read Full Review
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We were a tenant of Lex Allan ...
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1 Star Review
By : 'chaos'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DY8
27 Jan 2014
People found this helpful0
We were a tenant of Lex Allan for 2 years. During that time I had no issues with them at all - they were very quick to do inspections (every 6 months) and generally quick to reply. Most of the problems in the flat were dealt with the landlord and Lex Allan were a go-between. Until we came to move... Read Full Review
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All the reviews on all sites ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : No
25 May 2012
People found this helpful2
All the reviews on all sites say same thing they look after landlord treat tenant like dirt jerry reeve runs the lettings he never returns phone calls no matter how many times you ring him I had to put up with no heating very cold and damp leaks under kitchen sink cooker didnt work electrics didnt... Read Full Review
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I have never been so ...
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1 Star Review
By : 'MrAdrianPearson'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
7 Oct 2010
People found this helpful4
I have never been so frustrated by an estate agent. They never return telephone calls. I made several requests to discuss problems with marketing, but my telephone calls were never... Read Full Review
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I have a property that is ...
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5 Star Review
By : 'Kate'
Services : Letting( As a Owner )
Would you recommend ? : Yes
23 Sept 2010
People found this helpful1
I have a property that is managed by Lex Allan and has just undergone an interior refurbishment. The advice and management of the project has been handled very well from start to finish and reletting was achieved in the first week of advertising. Excellent service all... Read Full Review
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