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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.4/5, 16 Reviews
50% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
Lex Allan & Gregson
The Auction House, 87 - 88 St. Johns Road, Stourbridge, West Midlands
DY8 1EH
01384 379450
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 0 | 1 | 7 | 1 | 0 | 0 | 0 | 2 | 2 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £0 | £0 |
| Lettings | 100% | 67% | £500 | £875 |
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By : 'Anita'
Branch : Stourbridge, The Auction House, 87 - 88 St. Johns Road
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : B62
Have used Lex Allen several times to rent out my property and have found all staff to be professional, efficient and courteous. Lisa in particular has been ... Read Full Review
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Katie
By : 'Jord'
Branch : Stourbridge, 87 - 88 St. Johns Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DY9
Absolutely piss poor customer service from KATIE GILLINGS. She was rude and abrasive towards me and my family members when going through the application process and then she withdrew my application after 6 weeks of waiting for a move in date because I didn't say goodbye to her when I ended a ... Read Full Review
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By : 'Mark'
Branch : Stourbridge, 87 - 88 St. Johns Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DY8
Absolutely terrible outfit worst customer service have ever dealt with booking arranged on 7/4/22 was outside called they forget about my booking using the excuse the emails haven’t been followed up today I called again said I would be 10 minutes late called at 10:45 again not a sole in ... Read Full Review
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By : 'Karmell'
Branch : Stourbridge, 87 - 88 St. Johns Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DY8
My partner and i went to a view a property with Lex Allan and the following week my partner put in an application, he physically took it into the branch along with his ID, by the end of the following week we had heard nothing, so i called them and spoke to Sasha who told me they had not got a ... Read Full Review
N/A
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By : 'Pat'
Branch : Stourbridge, The Auction House, 87 - 88 St. Johns Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DY8
I have used Lex Allen letting services for ten years. The staff have always been so helpful and informative. I have had excellent tenants their fees have been reasonable and competitive. I have also sold two properties through them and each time they were very efficient and the sales went through ... Read Full Review
The fees are reasonable, good value and competitive in the market.
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Simon
Pam
By : 'Sarah'
Branch : Stourbridge, The Auction House, 87 - 88 St. Johns Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DY9
Pam was excellent, always friendly and full of advice when I was selling my property...felt like I could really talk to her about my worries and thoughts. Simon was good also, communicated well with me from my ... Read Full Review
A reasonably priced agent
A reasonably priced agent
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Stuart
Pam
By : 'John'
Branch : Stourbridge, 87 - 88 St. Johns Road
Services : Property Management
Rent PCM : £875
Would you recommend ? : Yes
Postcode : DY7
We let our house with Lex Allan for 2 years when we had to move area in 2013 and were finding difficulty selling. I would recommend them to anyone who looking for an attentive and thorough letting agent. They quickly found tenants who looked after our property and left it in a very good state. ... Read Full Review
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Stuart
Pam
By : 'John'
Branch : Stourbridge, 87 - 88 St. Johns Road
Services : Property Management
Rent PCM : £875
Would you recommend ? : Yes
Postcode : DY7
We let our house with Lex Allan for 2 years when we had to move area in 2013 and were finding difficulty selling. I would recommend them to anyone who looking for an attentive and thorough letting agent. They quickly found tenants who looked after our property and left it in a very good state. ... Read Full Review
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By : 'LMW'
Branch : Stourbridge, The Auction House, 87 - 88 St. Johns Road
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : DY9
Me and my partner let a house through Lex Allan and I will not be renting from this agency EVER AGAIN. Poor and misleading inventory, poor service where staff were completely incompetent. I rang and emailed about a number of things when we moved out, and NOBODY got back to me. They also took rent ... Read Full Review
They should have been more helpful, communitative, and a lot less ignorant and lazy. They were dismissive and rude and took money out of my account even when we had left, and tried to say if was my fault. Disgusting.
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By : 'Annoyed'
Branch : Stourbridge, 87 - 88 St. Johns Road
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : B64
Absolutely disgusting I will never let from them again they make up the rules as they go along and are pushy ... They want to come for my 6 month inspection which they have now said is 3 month inspection and I advised I'm on holiday for two weeks! They expect you to get someone to sit in your home ... Read Full Review
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Jerry
By : 'charl7312'
Branch : Stourbridge, The Auction House, 87 - 88 St. Johns Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B63
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took lex Allan 9 months to provide is with keys to our balcony doors and letterbox. We had ... Read Full Review
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took lex Allan 9 months to provide is with keys to our balcony doors and letterbox. We had damp to the point of mould and mushrooms growing in our bedroom and bathroom. We complained many many times, we involved a building surveyor, we included a health inspector and still had no response what so ever from lex Allan! We came home one day to find our door open and our flat trashed, I then noticed a \'repair\' sticker on our boiler, I rang lex Allan who told me they had given our keys to a contractor to service our boiler! Our contract stated they needs to give 48 hours written notice to access our flat, not just hand keys out! As soon as we could we left, it was horrendous. DO NOT USE LEX ALLAN!!!!!!
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Jerry
By : 'charl7312'
Branch : Stourbridge, The Auction House, 87 - 88 St. Johns Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B63
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took lex Allan 9 months to provide is with keys to our balcony doors and letterbox. We had ... Read Full Review
I was a tenant with lex Allan for 2 years and would rather live in a cardboard box than use them again. We had a brand new flat, so new that when we viewed it, it was still being built! Once we moved in, it took lex Allan 9 months to provide is with keys to our balcony doors and letterbox. We had damp to the point of mould and mushrooms growing in our bedroom and bathroom. We complained many many times, we involved a building surveyor, we included a health inspector and still had no response what so ever from lex Allan! We came home one day to find our door open and our flat trashed, I then noticed a \'repair\' sticker on our boiler, I rang lex Allan who told me they had given our keys to a contractor to service our boiler! Our contract stated they needs to give 48 hours written notice to access our flat, not just hand keys out! As soon as we could we left, it was horrendous. DO NOT USE LEX ALLAN!!!!!!
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By : 'chaos'
Branch : Stourbridge, 87 - 88 St. Johns Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DY8
We were a tenant of Lex Allan for 2 years. During that time I had no issues with them at all - they were very quick to do inspections (every 6 months) and generally quick to reply. Most of the problems in the flat were dealt with the landlord and Lex Allan were a go-between. Until we came to move ... Read Full Review
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By : 'Mark'
Branch : Stourbridge, 87 - 88 St. Johns Road
Services : Letting( As a Tenant )
Would you recommend ? : No
All the reviews on all sites say same thing they look after landlord treat tenant like dirt jerry reeve runs the lettings he never returns phone calls no matter how many times you ring him I had to put up with no heating very cold and damp leaks under kitchen sink cooker didnt work electrics didnt ... Read Full Review
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By : 'MrAdrianPearson'
Branch : Stourbridge, 87 - 88 St. Johns Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
I have never been so frustrated by an estate agent. They never return telephone calls. I made several requests to discuss problems with marketing, but my telephone calls were never ... Read Full Review
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By : 'Kate'
Branch : Stourbridge, 87 - 88 St. Johns Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
I have a property that is managed by Lex Allan and has just undergone an interior refurbishment. The advice and management of the project has been handled very well from start to finish and reletting was achieved in the first week of advertising. Excellent service all ... Read Full Review