Extremely poor customer service. Unnecessary delays in repairs like they no longer care after signing the agreement! Rented a property at Victoria Street, ST5 1NT. I have been sending mails ever since I moved into the property but most of the issues are still not resolved. 0. Property was in complete mess. Blocked radiators, clutters :( 1. They gave us unsigned copy of agreement which had error in salutation. 2. Inventory report from their side was lacking the main issues. I had to make the whole report by myself and sent it to them. Even after 5 months, most of the issues are present. 3. I reported mainly for heating system, which is still not working as its timer doesn't function properly. Furthermore, its overflow pipe used to waste 30 to 40l (approx.) water daily. I requested them many time, sent the pictures, but they delayed the reply and came up with on very uncertain response mentioning that the landlord has no budget to fix it! I had to fix and guide the water through hose! Horrible! 4. Some windows are not lockable. Reported, no action was taken! 5. Some of the corners of front facing wall are prone to mold and damp. I treat one such corner bi-monthly where a gas meter is located . 6. I had conversation through email with Declan, Emmy and Laura. And had a verbal conversation with Emily,which turned quite insensible. I tried to draw attention to new team by sending a letter and got no proper reply. Even we sent emails to Jayne, and situation remained the same. and the list goes on..... Speaking of new team, we sent a few emails and a mail containing the two letters, one to serve the notice to end the tenancy, and another to draw their attention to reply us to the email that I sent them months ago reporting the issues. Got no reply for second letter so far! Only got a reply to first letter by Amy Tatler. They kind of ignored the second letter! How insensible! During our stay, these whole scenario somehow affected peace of our mind. We wanted to move out early, but our contract has no breakage clause! :( Have a look at pictures. We never felt home at this place. :( I'm glad that we tried to solved as much as we could. If you are thinking of renting a property, please read this. 1. Read your agreement carefully. The agreement is the two way street, you can refuse if you don't like some conditions and can discuss about them. 2. On viewing, make sure you observe every corner of the property, and if possible, try to bring the inventory report with you so that you can go through each of the highlighted observations. If you find anything wrong, make sure you write it down on paper and get it signed by them to bind them legally like they do! 3. Make sure your deposit is protected in a Deposit Protection Scheme. (Generally speaking) 4. Try to communicate through emails or letters to have the proof of communication handy. 5. If anything goes wrong, first, communicate the issue with them properly. Then you can raise it further to your nearest citizen advice center and even more further to Shelter. https://www.citizensadvice.org.uk/ https://england.shelter.org.uk/ To find more to think of before renting any property please follow the link, https://www.which.co.uk/money/mortgages-and-property/renting-a-home/rental-property-checklist-anc9x8p9hgrg 6. Check if the property has functioning smoke alarms! 7. Discuss over breakage clause. If possible get it on your agreement. The purpose of writing this much is to save the tenants from traps and cold behaviours from letting agency that put us down most of the time. We felt so cheated being in the property and we had no way out as there was no breakage clause! Thankful to the cycle of time, we have served the notice as our fix tern tenancy is about to end! yay! Free birds :D

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