Truly awful service when we sold our flat in Corstorphine. We were misinformed from beginning to end. Quite a few incidents occured that left us with absolutely no faith in Mov8, I am involved in the property market through work so know the process and what to expect and I was totally shocked at the ineptitude, the incidents included: I specifically asked before deciding to market with Mov8 whether we would be advertised on Right Move straight away. I was assured we would be. We then noticed our flat was only on ESPC and when we queried this it emerged that Mov8 have a deal with ESPC for exclusive rights for advertising for the first week, so we were totally misinformed. 2) We were told one morning that we had received a fantastic offer for our flat. We were over the moon and accepted it, we contacted the solicitors for the house we were moving to and told them we could proceed, we told family and friends and organised the move out. We were then informed 8 hours later that they were also marketing another flat in our block and they had made an error - the offer had been for the other flat. We were obviously really upset but felt like we couldn't swap estate agents because we had already paid a large upfront fee. 3) During the following week we had viewers turn up at our flat that were organised through Mov8 but that we were never informed of, we had to turn one away who turned up at night just after arranging through Mov8 as we had an appointment we couldn't change and were just leaving the flat, we never heard from that viewer again so he was obviously put off enough not to make a repeat viewing. We had to chase Mov8 for information about viewings and every time we contacted them we spoke to a different person who had absolutely no knowledge of our file and we had to explain the whole situation from scratch again. 3) A week later we received two offers on the same day, one quite a bit lower than the other. The lower one was also conditional on the offerer losing out on another property he was offering on the following day. We got a phone call from Mov8 at quarter to 5 that night suggesting that we set a closing date for the following morning in order to ensnare this gentleman who had made the lower offer. We couldn't get our head around this advice for a number of reasons, firstly that the offer Mov8 wanted us to secure was quite a bit lower than the other and secondly if we set a closing date late one evening for the following morning, that gave other potential offerers no time at all to notice online that there was a closing date and to make an offer, and it had not occured to Mov8 that they would need to contact these people and tell them about the closing date. Luckily we did not follow this advice and told Mov8 we wanted to set a closing date for 3 days time and that they would need to inform everyone who had noted interest that this was happening. We have an estate agency branch in the firm I work in and when discussing it with colleagues, they were absolutely appalled by the advice we were given and couldn't believe any trained professional would suggest this. 4) At the beginning of the marketing we told Mov8 that we did not need them to do our conveyancing . We were assured this was fine and they noted it on file. When we accepted an offer they apparently lost the note that said we were not using them for the conveyancing and our solicitor did not receive the offer for almost 2 days, which caused additional stress when we had thought at this point there was no further way Mov8 could make a mess of things. We relayed all this to Mov8 and we received a £200 discount for all the trouble, however considering the fact that we had such awful service which caused us stress and upset and effectively had to tell Mov8 how to market our own property as they themselves had no idea, we feel this was not adequate and feel sympathy for people using Mov8 who may not have the confidence to challenge their decisions and would accept their errors and awful suggestions.