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London, E1W
1/5, 3 Reviews
0% Recommended
33% sales valuation accuracy
100% letting valuation accuracy
33% sales fee satisfaction
33% letting fee satisfaction
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"One of the worst letting..."
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1 Star Review
By : 'Ian'
Services :
Would you recommend ? : No
Postcode : E1W
14 Feb 2018
People found this helpful1
One of the worst letting agents in London. We've been renting a property from KF over the last two years, while everything seemed fine at the beginning, things quickly became sour. We've maintained the property in pristine conditions and always paid our rent on time, but that did not save from a huge number of inefficiencies, mistakes in the contracts, the lack of responsiveness and the arrogance of staff. I can't remind all the issues we had with this agency. Despite us loving the property we were in, we decided to change flat when KF tried to make us accept a 5% rent increase in a downmarket. The checking out has been equally painful, with KF letting us deal with a swarm of personnel with different functions titles and who can't communicate among them. Hopefully the nightmare will be over soon.
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By : Knight Frank
14 Feb 2018Hi Ian, we're very concerned to hear this. Could you kindly email socialmedia@knightfrank.com with further details and best contact number so we can look into this for you? Kind regards, KF.
By : Knight Frank
14 Feb 2018Hi Ian, we're very concerned to hear this. Could you kindly email socialmedia@knightfrank.com with further details and your best contact number so we can look into this for you? Kind regards, KF.
By : Alexandra
13 Sept 2018Absolutely awful experience in 2018 under the leadership of Paul. We have had issues in the past which we were too lenient with negotiating goodwill rate amendments rather than walking away These ranged from missing rent to one tenant being illegally moved into my property with no signed tenancy agreement and no references sent to me. There are too many people with a lack of communication and changing faces all the time. Then you end up chasing because they are not co ordinating. We are now hoping to extricate ourselves from this agency after they promised (once again a huge mess) to charge commission monthly and took a year's worth of commission in one go leaving my mortgage at risk. They then told my latest tenants that they were aware the last tenant was damaging my property. I am beyond shocked and appalled. Their previous Head of Wappinf Gary at least tried to resolve matters in a professional manner when errors occurred which is why we stayed but as soon as Paul came on the scene it became an absolute disaster and evading truthful responses seems to be a key theme.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £0 | £0 |
| Lettings | 100% | 33% | £0 | £0 |
Address
Knight Frank
1 Wapping High Street, London, Greater London
E1W 1BH
020 7480 6848
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Knight Frank Branches (View All 96)
Their service seems to be a ...
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1 Star Review
By : 'Carlos'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E14
30 Apr 2018
People found this helpful2
I called like 4 times for a flat they were advertising, and all the 4 times not any of the negotiator was available. And I was told to wait for them to call back. This has never happened. At the fifth time, a negotiator answered and said...the flat was gone. Just don't loose time with this... Read Full Review
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One of the worst letting ...
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1 Star Review
By : 'Ian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1W
14 Feb 2018
People found this helpful1
One of the worst letting agents in London. We've been renting a property from KF over the last two years, while everything seemed fine at the beginning, things quickly became sour. We've maintained the property in pristine conditions and always paid our rent on time, but that did not save ... Read Full Review
Comments (3)Was this helpful?:
By : Knight Frank
14 Feb 2018Hi Ian, we're very concerned to hear this. Could you kindly email socialmedia@knightfrank.com with further details and best contact number so we can look into this for you? Kind regards,...
Terrible customer service ...
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1 Star Review
By : 'Naomi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1W
21 Dec 2017
People found this helpful3
Terrible customer service provided to us as tenants from start to finish, despite the extortionate fees they charge tenants - Firstly, they made several mistakes in our original contract (including quoting the incorrect rental cost at a few hundred less than they we had agreed to). They also... Read Full Review
Comments on Agent Fees
Very high compared to other estate agents (and service certainly no better than other estate agents)
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