Thank you for your review. No tenant has taken legal action against the company for not returning the tenants deposit. Under the Housing Act 2004 The Company is not responsible for paying the deposits back to the tenants so your review of The Home Rental Company is misleading and is not correct. All tenants’ deposits are required to be registered with one of the Government schemes. The Home Rental Company a member of the Deposit protection scheme (DPS) ALL deposits are paid to DPS. When a tenancy comes to an end the two parties i.e. you and the landlord are the two parties that have to agree any deductions from your deposit, therefore you must have agreed with DPS to release the deposit to your landlord. If you feel that DPS has made a mistake then your need to seek re addresses against DPS or your landlord though the courts. But you have to work within DPS time fame to claim back your deposit, if you do not the deposit could be paid to your landlord by DPS. You say that a member of staff was very rude, if you can let me know who you were talking to then I can take this up with the member of staff concerned., we are here point tenants and landlords in the right direction when making a claim on a deposit, therefore sometimes when tenants do not understand how the scheme works tenants do get upset, but the staff are here to help and we will end a call if the caller is rude or becomes aggrieve or offensive. The company does not hold the deposit money or allocated the deposit to the landlord, all the information of the DPS scheme is given to the tenant at the front of your tenancy with all the web site details and telephones numbers of DPS for your reference. For the future I would advise you to respond when claiming your deposit as you have a set time to submit any evident to DPS.