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The Home Rental Company
3.4/5, 15 Reviews
60% Recommended
50% letting valuation accuracy
67% letting fee satisfaction
The Home Rental Company is the market leader in West Wales providing a professional comprehensive lettings agency and property management service.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 67.00% | £395 | £500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 1 | 5 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
The Home Rental Company
17 Spilman Street, Carmarthen, Carmarthenshire
SA31 1JY
01267 222276
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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The Home Rental Company Branches (View All 3)
A professional and ...
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5 Star Review
By : 'Gethin'
Branch : Carmarthen, 17 Spilman Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SA31
29 Jun 2022
People found this helpful0
A professional and comprehensive service. Every query was dealt with efficiently and promptly. The staff were always kind and very well mannered. It was a pleasure to use this ... Read Full Review
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Haha!! ...
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1 Star Review
By : 'Secret'
Branch : Carmarthen, 17 Spilman Street
Services : Letting (As a Owner)
Rent PCM : £495
Would you recommend ? : No
Postcode : SA15
16 Sept 2020
People found this helpful0
Absolutely dreadful service. Incompotent staff, no morals, only want your money. Absolutely no help after that. STAY AWAY! Use any other agent in the Carmarthen area, ... Read Full Review
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A Great ...
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5 Star Review
By : 'Christopher'
Branch : Carmarthen, 17 Spilman Street
Services : Letting (As a Owner)
Rent PCM : £395
Would you recommend ? : Yes
Postcode : SA31
25 Feb 2020
People found this helpful3
I got a great tenant through The Home Rental Company. I found The Home Rental Company to be professional, and I didn't have to chase them with phone calls, they were pro-active and good communicators, and responded ... Read Full Review
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Terrible! ...
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1 Star Review
By : 'Briony'
Branch : Carmarthen, 17 Spilman Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SA31
5 Oct 2018
People found this helpful4
If you want your deposit back without waiting months and having to go through a solicitor then do not use this company! Rude unhelpful staff! ... Read Full Review
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Where do I Start....If I ...
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1 Star Review
By : 'MN'
Branch : Carmarthen, 17 Spilman Street
Services : Letting (As a Tenant)
Rent PCM : £495
Would you recommend ? : No
Postcode : SA31
9 Jan 2018
People found this helpful5
Where do I Start....If I could give 0 Stars I would. For anyone looking to rent in Carmarthen stay well away from The Home Rental Company. They're Staff are incredibly rude, arrogant and are complete Liars. In my 22 Month Tennancy with the Home rental I had numerous problems which started on ... Read Full Review
Comments on Agent Fees
Fees are what they are. Getting Bond back was a nightmare
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We've had a fantastic ...
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5 Star Review
By : 'A'
Branch : Carmarthen, 17 Spilman Street
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : SA63
26 Jul 2015
People found this helpful16
We've had a fantastic experience using the Home Rental Company to move house. Professional and prompt communication throughout, both from Nicola and Gemma. We were kept informed throughout the entire process, both by email and phone, and any queries we had were answered promptly. A breath of ... Read Full Review
What agent could do to change your mind?
Agent's fees aren't cheap, but in comparison with other agents in the area, not that badly priced.
Comments on Agent Fees
Agent's fees aren't cheap, but in comparison with other agents in the area, not that badly priced.
Comments (0)Was this helpful?:
I just wanted to say thank ...
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5 Star Review
By : 'Charly'
Branch : Swansea, 6 High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SA14
25 Feb 2014
People found this helpful11
I just wanted to say thank you to you and your team for all your help with obtaining our new rental property in Wales for us in the short time frame we gave you. You have all been so professional throughout the process and we are looking forward to making a new life for ourselves in ... Read Full Review
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Avoid this company at all ...
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1 Star Review
By : 'Upset'
Branch : Swansea, 6 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SA18
14 Aug 2013
People found this helpful20
Avoid this company at all cost! Another prime example of trying to make a quick buck out of honest, hard working people. Middle men taking their slice with no grounds. After leaving the rental property we had with the home rental company, leaving the property in a much more presentable state than ... Read Full Review
What agent could do to change your mind?
Nothing. One bad experience is enough, I\'m not stupid enough to deal with them again.
Comments (1)Was this helpful?:
By : Peter J Elliott
10 Oct 2018I totally agree with this person's comments about the Home Rental Company. However I am speaking from the Landlord's perspective. I will be adding details of my unfortunate dealings with this Company ...
The Home Rental company were ...
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5 Star Review
By : 'Adam'
Branch : Carmarthen, 17 Spilman Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SA31
25 Jun 2013
People found this helpful16
The Home Rental company were an excellent letting a company. They worked hard in finding my partner and myself properties and easily contactable. A highly recommend company that I will definitely use in the future. Thank ... Read Full Review
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I would highly recommend ...
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5 Star Review
By : 'Paul'
Branch : Carmarthen, 17 Spilman Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SA31
18 Apr 2013
People found this helpful21
I would highly recommend using The Home Rental Company as all staff members that dealt with me were very friendly and helpful. Lettings Manager, Nicola James was incredibly polite and patient checking if I was fully satisfied with the property I had chosen to move in. I didn't feel any pressure to ... Read Full Review
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I have been a landlord for 19 ...
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5 Star Review
By : 'David'
Branch : Carmarthen, 17 Spilman Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SA31
14 Apr 2013
People found this helpful20
I have been a landlord for 19 years and have experienced good and bad letting agents. I have transacted numerous tenants via The home Rental Company. I have always found that all of the staff are professional polite and very enthusiastic to get the job done. Trust is very important to me in ... Read Full Review
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Not impressed with this ...
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1 Star Review
By : 'Ian'
Branch : Swansea, 6 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SA17
13 Mar 2013
People found this helpful18
Not impressed with this agency at all. Began renting with them in 2011 and unfortunately ex ran off leaving me with 2 kids (I'm the Father by the way). She cancelled the lease agreement and didnt pay the rent she had claimed for. The HRC demanded the money even though I was without funds, as ex ... Read Full Review
What agent could do to change your mind?
There is nothing this agency could do now to make me change my view of them. They have lost me a house which my children loved and put us in a precarious position of being made homeless. Steer clear of this agency if you value your safety..
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Rented a property off this ...
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1 Star Review
By : 'disclose'
Branch : Swansea, 6 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
9 Jul 2012
People found this helpful17
Rented a property off this company for a yeae, but after a year decided to leave the property. Left the house in better condition to how we were given it only to be told the landlord is keeping our deposit due to house not in good condition, which was a load of bull and company were very rude to ... Read Full Review
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This company is no good for ...
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1 Star Review
By : 'GRANT'
Branch : Swansea, 6 High Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
2 Jul 2012
People found this helpful17
This company is no good for anyone under 26. As im 22 they asked for a guarentoo who owns their own house. they said this is because im under 25 which would have worked great because my partner is over 25, then she said he has to be employed.. so i said yes hes a managing director and then she said ... Read Full Review
What agent could do to change your mind?
This company is no good for anyone under 26. As im 22 they asked for a guarentoo who owns their own house. they said this is because im under 25 which would have worked great because my partner is over 25, then she said he has to be employed.. so i said yes hes a managing director and then she said that we would still need a guarontoo ... Our wages exceed £4500 a month they must be having a laugh! So we have decided not to go with them Please note whilst they are asking for a guarentoo we both can provide references, bank statements, deposits and a clear credit rating... MAD
Comments (1)Was this helpful?:
By : The Home Rental Company
6 Aug 2012Thank you for your review. No tenant has taken legal action against the company for not returning the tenants deposit. Under the Housing Act 2004 The Company is not responsible for paying the...
This member of staff provided ...
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1 Star Review
By : 'Citizens'
Branch : Carmarthen, 17 Spilman Street
Services : Letting (As a Tenant)
Would you recommend ? : No
26 Jan 2012
People found this helpful24
This member of staff provided the worst customer service I have ever recieved in my life. She did not make it clear that one of the properties we were to view was not confirmed, did not make any effort to confirm it or get in touch with us. We turned up at the property after a half hour walk in ... Read Full Review
What agent could do to change your mind?
Teach your staff members the importance of customer service in a competitive market.
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1 - 15 of 15 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
