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Carmarthen, SA31
3.4/5, 10 Reviews
60% Recommended
50% letting valuation accuracy
67% letting fee satisfaction
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1 Star Review
Leon
By : 'MN'
Services : Letting(I am a Tenant)
Rent PCM : £495
Would you recommend ? : No
Postcode : SA31
9 Jan 2018
People found this helpful5
Where do I Start....If I could give 0 Stars I would. For anyone looking to rent in Carmarthen stay well away from The Home Rental Company. They're Staff are incredibly rude, arrogant and are complete Liars. In my 22 Month Tennancy with the Home rental I had numerous problems which started on day 1 of the Tennancy and continued until I left the Property. They will lie to you to get you to sign for the Property and then deny all knowledge of any promises. They will not sort out issues you have with the property and will not allow you to have access or contact with the Landlord. Leon the Property Maintenance Manager is a absolute Joker, consistently caught out lying about numerous issues which when he was found out he then had the Managing Director of the Company send a letter to Me explaining Leon's Lies as missed typing. When on inspections He said he would do numerous things to help get issues resolved yet as soon as he gets back to the office just emails you telling you the issues are because of things you are doing E. G Mold, Damp from drying clothes in house or having curtains Closed too much. When you try and get things sorted they will just ban you from the office claiming your being threatening yet you have full proof that your not. In the end I had to get Environmental Health involved who set out specific things for the Landlord to carry out, with the Property having High Category 2 Hazards ( in perspective Cat 1 would be ceiling falling down etc) Home Rental made me live in this Property with my Young Son which had dangerous and hazardous Conditions which they were unwilling to sort, would rather just argue over email and lie. For anyone looking at these please stay Clear. They will take your money and have Zero interest if you have any issues.
Comments on Agent Fees
Fees are what they are. Getting Bond back was a nightmare
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 67.00% | £395 | £500 |
Address
The Home Rental Company
17 Spilman Street, Carmarthen, Carmarthenshire
SA31 1JY
01267 222276
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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The Home Rental Company Branches (View All 3)
A professional and ...
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5 Star Review
By : 'Gethin'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SA31
29 Jun 2022
People found this helpful0
A professional and comprehensive service. Every query was dealt with efficiently and promptly. The staff were always kind and very well mannered. It was a pleasure to use this... Read Full Review
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Haha!! ...
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1 Star Review
By : 'Secret'
Services : Letting (As a Owner)
Rent PCM : £495
Would you recommend ? : No
Postcode : SA15
16 Sept 2020
People found this helpful0
Absolutely dreadful service. Incompotent staff, no morals, only want your money. Absolutely no help after that. STAY AWAY! Use any other agent in the Carmarthen area,... Read Full Review
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A Great ...
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5 Star Review
By : 'Christopher'
Services : Letting (As a Owner)
Rent PCM : £395
Would you recommend ? : Yes
Postcode : SA31
25 Feb 2020
People found this helpful3
I got a great tenant through The Home Rental Company. I found The Home Rental Company to be professional, and I didn't have to chase them with phone calls, they were pro-active and good communicators, and responded... Read Full Review
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Terrible! ...
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1 Star Review
By : 'Briony'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SA31
5 Oct 2018
People found this helpful4
If you want your deposit back without waiting months and having to go through a solicitor then do not use this company! Rude unhelpful staff!... Read Full Review
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Where do I Start....If I ...
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1 Star Review
By : 'MN'
Services : Letting (As a Tenant)
Rent PCM : £495
Would you recommend ? : No
Postcode : SA31
9 Jan 2018
People found this helpful5
Where do I Start....If I could give 0 Stars I would. For anyone looking to rent in Carmarthen stay well away from The Home Rental Company. They're Staff are incredibly rude, arrogant and are complete Liars. In my 22 Month Tennancy with the Home rental I had numerous problems which started on ... Read Full Review
Comments on Agent Fees
Fees are what they are. Getting Bond back was a nightmare
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We've had a fantastic ...
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5 Star Review
By : 'A'
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : SA63
26 Jul 2015
People found this helpful16
We've had a fantastic experience using the Home Rental Company to move house. Professional and prompt communication throughout, both from Nicola and Gemma. We were kept informed throughout the entire process, both by email and phone, and any queries we had were answered promptly. A breath of... Read Full Review
What agent could do to change your mind?
Agent's fees aren't cheap, but in comparison with other agents in the area, not that badly priced.
Comments on Agent Fees
Agent's fees aren't cheap, but in comparison with other agents in the area, not that badly priced.
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The Home Rental company were ...
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5 Star Review
By : 'Adam'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SA31
25 Jun 2013
People found this helpful16
The Home Rental company were an excellent letting a company. They worked hard in finding my partner and myself properties and easily contactable. A highly recommend company that I will definitely use in the future. Thank... Read Full Review
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I would highly recommend ...
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5 Star Review
By : 'Paul'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SA31
18 Apr 2013
People found this helpful21
I would highly recommend using The Home Rental Company as all staff members that dealt with me were very friendly and helpful. Lettings Manager, Nicola James was incredibly polite and patient checking if I was fully satisfied with the property I had chosen to move in. I didn't feel any pressure to ... Read Full Review
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I have been a landlord for 19 ...
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5 Star Review
By : 'David'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SA31
14 Apr 2013
People found this helpful20
I have been a landlord for 19 years and have experienced good and bad letting agents. I have transacted numerous tenants via The home Rental Company. I have always found that all of the staff are professional polite and very enthusiastic to get the job done. Trust is very important to me in... Read Full Review
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This member of staff provided ...
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1 Star Review
By : 'Citizens'
Services : Letting (As a Tenant)
Would you recommend ? : No
26 Jan 2012
People found this helpful24
This member of staff provided the worst customer service I have ever recieved in my life. She did not make it clear that one of the properties we were to view was not confirmed, did not make any effort to confirm it or get in touch with us. We turned up at the property after a half hour walk in... Read Full Review
What agent could do to change your mind?
Teach your staff members the importance of customer service in a competitive market.
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