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Coventry, CV1
1.6/5, 23 Reviews
18% Recommended
80% letting valuation accuracy
64% letting fee satisfaction
No description for branch.
"Possibly the worst 30 days of ..."
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1 Star Review
By : 'Gladididntrentfromtheseguys'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
12 Jun 2012
People found this helpful10
Possibly the worst 30 days of my life trying to let a property from these $@~A!?!! Me and my Mrs unfortunately spotted a lovely house that was for rent via Archer Bassett in Coventry. After parting with £250 to reserve the property, we then started a one month paperwork process with the most incompetent, deceitful, petty, uncompromising (would not accept my current mortgage statement as a proof of address!) bunch of $@~A!?! I have ever met. After they allegedly didn't lose various items in the post from my guarantor (who wasn't even needed from their viewpoint!?!) we finally gave up! At this point they then started to beg !?!..... to get us to move in.... they asked if our guarantor (who lives 200 miles away) could drive up to Coventry to sign some irrelevant documents. (with only two hours left in the business day and before our supposed move in date). They kept £250 for their troubles, nice business if you can get it. p.s. i should have relied on my initial hunch and feeling about them..... (The front sliding entrance door of their main lettings property in Greyfriars road is broken and has to be manually opened!) If the estate agents front door needs repairing.....what is the likely-hood of getting prompt, hassle free emergency repairs done on the property that you rent from them? Steer clear of these, unless you want premature heart bypass surgery.
What agent could do to change your mind?
Improve their service by a factor of 100
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By : Archer Bassett
28 Jun 2012This isn't quite a fair reflection on what happened. We strongly disagree with your comment that we lost your guarantor's documents that were sent in the post. We treat all post with great care and we can confirm that we never received these documents in any of our offices so therefore we cannot be held accountable for the inadequacies of Royal Mail. We asked you to resupply these documents but you refused (we most certainly did not “beg†you to move in). Also the guarantor document is not “irrelevant†it is a legally binding covenant which supplements the tenancy agreement and therefore of great importance. There was a mix up over producing your mortgage statement as proof of address which was entirely our fault and for that we apologise but we did make it clear that you were more than welcome to move in (we had everything set in place for this) as long as the guarantor documents were supplied. We have already explained to you separately in writing regarding why your money was withheld so we will feel this is not the place to discuss it. Furthermore, although completely irrelevant, our automatic office doors are the responsibility of the landlord of the building who are arranging for them to be repaired/replaced.
By : Dirrtypaws
13 Nov 2012We are now in November and your doors still are'nt fixed.......landlords hey....can't live with em.......etc etc!
By : worriedabout-agentsethics
21 Nov 2012Hmmmm.... this doesnt inspire. Agent doesnt agree with customer reviews, so offers validity to supposed errors of omission on said site. OOPS, Go figure! Further more as a professional agent liasing with landlords and tenants alike(door repairs), would appear not to be their forte, yet the very essence of their being. Hmmmm.... ironic.
By : shanice9
2 Sept 2013FRAUDULENT COMPANY. THEY WILL TAKE RESERVATION FEE AND TAKE WEEKS TO GET BACK TO YOU . THEY DON'T WANT YOUR CUSTOM. THEY WILL FRUSTRATE YOU SO THAT YOU OPT OUT AND THEY KEEP THE FEE . PLUS LET IT TO SOMEBODY ELSE.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 64.00% | £550 | £1,350 |
Address
Archer Bassett
5-6 Greyfriars Court, Coventry, West Midlands
CV1 3RY
024 7623 7500
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Archer Bassett Branches (View All 5)
The viewing was nice, but the ...
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1 Star Review
By : 'Graham'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : CV3
31 Mar 2025
People found this helpful
The viewing was nice, but the after treatment was quite the opposite. I stressed a timeframe to relocate to the area from another part of the country work purposes, but had to keep chasing Archer Bassett an answer as to whether my application was successful or not the property I hoped to rent.... Read Full Review
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Left without hot water and ...
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2 Star Review
By : 'Lucy'
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : CV6
12 Dec 2024
People found this helpful0
Left without hot water and heating for over 2 weeks in freezing temperatures. Poor communication and little sympathy. Tenant well being is not a priority in my opinion and despite raising concerns on a regular basis I am no further forward and advised to purchase temporary electric heaters until... Read Full Review
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Exceptionally good agent ...
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5 Star Review
By : 'Simon'
Services : Letting (As a Owner)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CV1
29 Oct 2024
People found this helpful0
Archer Bassett has provided agent services for me for over a decade, and I have found their customer service consistently excellent. They are speedy, efficient and have a thorough understanding of their field of work. Sam and Kirsten in Coventry City Centre are exceptionally... Read Full Review
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Despite the work of many ...
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1 Star Review
By : 'Yok'
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : No
Postcode : CV5
4 Apr 2022
People found this helpful0
Despite the work of many people, it is of poor quality than 2-person agents. Bad company, stay away. Keep your money and your mental... Read Full Review
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Avoid at all ...
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1 Star Review
By : 'Ian'
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : No
Postcode : CV6
20 Jan 2022
People found this helpful1
Awful service from a complete shambles of an unprofessional company. Please avoid if you can and go elsewhere, there are many more agents out there who will care, not give you attitude and cause stress and cost you... Read Full Review
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Hi Everyone, Please avoid the ...
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1 Star Review
By : 'Grigor'
Services : Letting (As a Tenant)
Rent PCM : £640
Would you recommend ? : No
Postcode : CV5
15 Jul 2021
People found this helpful0
Hi Everyone, Please avoid the agency. It is for your own good. There are countless negative experiences with then. To start with the slow handling of the documents. The application process took them over a month to get sorted. Then they started to rush us to move into the property. We agreed... Read Full Review
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By : Peter
23 Oct 2021I'm sorry that your fell let down, it is not our fault that the landlord did not have the property ready for you, although you had paid and signed the tenancy had the landlord had not signed by the...
If you are thinking of ...
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1 Star Review
By : 'Stephen'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : PL14
16 Mar 2021
People found this helpful0
If you are thinking of renting out a property, I suggest you do your homework. There are other options to... Read Full Review
Comments (1)Was this helpful?:
By : Peter
23 Oct 2021Steve, we noted your comment, but are you the same landlord who has just recently let a property through us, perhaps you would like to contact us directly to discuss why you felt the need to write...
Bunch of customer hating ...
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1 Star Review
By : 'Stingy1'
Services : Surveying (Surveys)
Sold price : £650
Would you recommend ? : No
Postcode : CV1
1 Feb 2021
People found this helpful1
Bunch of customer hating profit orientated idiots, especially the males at hertford street. Connells is around the corner. Take my advice don't use this... Read Full Review
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I rented my current flat with ...
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5 Star Review
By : 'burcak'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CV3
27 Apr 2020
People found this helpful0
I rented my current flat with Archer Bassett in Coventry when I first moved to the UK from abroad. It has been almost 2 years. From the first day onwards, Archer Bassett was super helpful in everything, property management, accounts etc. They have been super responsive during these extraordinary... Read Full Review
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bad ...
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1 Star Review
By : 'mxc'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CV6
30 Apr 2019
People found this helpful3
I rented from archer and basset my neighbour got me evicted by contacting archer and basset archer and basset never sent me a letter about my music being loud but i was thrown out unlawfully i also did not like anyone who worked in archer and basset because they are bloody... Read Full Review
Comments on Agent Fees
bad
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Helpful, excellent ...
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5 Star Review
By : 'Paige'
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : Yes
Postcode : CV2
19 Nov 2018
People found this helpful0
We have been dealing with Nikita in referencing, we are kept in the loop at each stage and things are done in a timely manner. Brilliant service especially compared to local estate agents we have used... Read Full Review
Comments on Agent Fees
Reasonable
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Cowboys ...
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1 Star Review
By : 'Jackie'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : CV4
3 May 2018
People found this helpful9
They do not do their job . We had full management and basically it was all a waste of money . They never reply to phone calls or emails . House is in a terrible condition under their care . Highly recommend you do not use this agency .... Read Full Review
Comments on Agent Fees
Bad
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As a Landlord my experience ...
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1 Star Review
By : 'MsThomas'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : CV4
4 Sept 2017
People found this helpful11
As a Landlord my experience is awful. They have not kept records of communication and didn't even issue a 12month contract when my tenant asked. Very rude staff and one staff member asked my tenant not to complain because they would get fired!!! There are other agents ...use... Read Full Review
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Absolutely appalling service; ...
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1 Star Review
By : 'FrustratedinCov'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CV5
9 Jul 2016
People found this helpful15
Absolutely appalling service; this letting agent will be polite and lovely with you, up until the point that they have your money. They refused to complete repairs for the entire year that I rented with them, which caused me extensive damage to personal property. And don't expect them to get back... Read Full Review
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Absolutely appalling lettings ...
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1 Star Review
By : 'Fed'
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : CV2
21 Oct 2015
People found this helpful9
Absolutely appalling lettings agent. I own a property next to a rented property managed by Archer Bassett and have had months and months of difficulties trying to arrange a repair to a pipe which affects my property. They are very rude and keep informing me that the job has been raised yet there... Read Full Review
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We viewed the property in ...
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1 Star Review
By : 'lee'
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : CV6
24 Feb 2015
People found this helpful10
We viewed the property in February 2013. We applied (paying the fees as requested) and stated that if we were to take the property the broken windows must be repaired, the broken plug sockets must be repaired and the large quantity of discarded furniture, rubbish, shopping trolleys and old clothing ... Read Full Review
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Absolutely shocking, We are a ...
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1 Star Review
By : 'TH89'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : CV2
27 Feb 2014
People found this helpful6
Absolutely shocking, We are a large landlord with over two hundred properties, Archer Bassett managed three of our properties originally however we have now managed to remove two from them. They are still "managing" one of our properties as we are unable to instruct them until the tenant... Read Full Review
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I began my tenancy with ...
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1 Star Review
By : 'ArcherBassetRubbish'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CV1
2 Oct 2013
People found this helpful9
I began my tenancy with Archer Basset on 28th June 2013, since that date I have had multiple issues with my property but also issues with getting them resolved aswell! They advertised it as a fully furnished property and also said that all appliances are in working order. My fridge didn't work so... Read Full Review
What agent could do to change your mind?
been a good agency from the start and actually done there job properly and provided me with a good service.
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The property was advertised ...
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1 Star Review
By : 'Joe'
Services : Letting (As a Tenant)
Would you recommend ? : No
18 Sept 2012
People found this helpful10
The property was advertised as a 3 bedroom semi-detarched property with a 2 toilets and one bathroom. While viewing the property before renting, we were informed that the toilet downstairs was faulty but would be fixed. Due to the fact that we needed to relocate urgently, we paid and moved in. The... Read Full Review
Comments (1)Was this helpful?:
By : fred
26 Sept 2012well done for showing others what ripping of B* these peole are .. there are other reviews which say the same thing about this company on google...
A terrible experience as a ...
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1 Star Review
By : 'Ex'
Services : Letting (As a Owner)
Would you recommend ? : No
18 Aug 2012
People found this helpful5
A terrible experience as a landlord. If you are a landlord looking for an agency to work on your behalf DO NOT GO TO ARCHER BASSETT. They say in the inspection reports that nothing's wrong and everything's clean. When we went to see the property ourselves believing that these were true, found... Read Full Review
Comments (2)Was this helpful?:
By : Archer Bassett
1 Oct 2012We are sorry you feel this way; please contact us as a matter of urgency so we can resolve your query. While we are aware that we are not perfect we strive to offer the best service to all our...
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