I wanted to give you zero stars. Never have I ever dealt with such horrible, unhelpful and rude people. In particular Anna. From the start we had problems getting in contact with the agent and getting into the property. They didn't communicate with us at all and made no effort to chase anything up. When we called to complain they were equally useless. When we eventually got into the house after their incompentce cost us weeks. Then they send us down there without a set of front door keys! Again rung them up and they said we had them. Clearly didn't. Managed to get in another door after standing in the rain for ages. A couple of weeks after that I went in to get the front door keys. I got rudely told I already had them and would have to pay for a set to be cut and given to them. I refused and lost my temper and complained about the whole service. Their response was to laugh in my face. So I then sent an email of complaint to the manager. I received a letter in which he says basically Anna denys all knowledge of anything. Since I was in the house and didn't want to loose it I left it. Now my partner and I have split up and I asked if my sister could move in. They waited 2 weeks to tell us they think we can't afford it, without even asking us to prove we can. Also after being told we have guarantors. They've now told us we have to leave in 2 month and can't have our deposit back for a new place until we have left. Never use this letting agent you will vet stung!! Worst customer service I have ever come across.