I was disappointed to read your comments and am sorry that you did not find value in the service we offer. Fees together with standards do vary substantially in our industry. We feel that our fees are both reasonable and justifiable. Very little negative feedback is received in this respect. Credit checks are taken on all occupiers over the age of 18. Our landlord clients like to know who is living in their property. Whilst some credit checks pass through quite quickly without any issue, the majority require additional investigations which more often than not are very time consuming. We do find that very few people fully appreciate how much work is actually undertaken in the referencing/move in process, which has increased substantially in recent years following additional government legislation. If you would like to and have the time to experience this first hand please let us know so that we can perhaps make arrangements for you to visit the office for the day and learn more about our processes and the challenges we are faced with on a daily basis. We take pride in all that we do and endeavour to provide a good service to both landlord and tenant. It is now a legal requirement that a Right to Rent check is carried out before the start of a new tenancy, on all tenants aged 18 and over, even if they're not named on the tenancy agreement. We are also obligated, by legislation, to ask for original documents to prove they can live in the UK. (https://www.gov.uk/check-tenant-right-to-rent-documents) These can only be checked, as I am sure you can appreciate, with the relevant person in attendance. Once again, I am sorry if our service did not live up to your expectations.