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Brentwood, CM14
3.1/5, 11 Reviews
50% Recommended
40% sales valuation accuracy
100% sales fee satisfaction
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"We would highly recommend you ..."
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1 Star Review
Daniel
Joe
By : 'Mose'
Services : Sales(As a Buyer)
Would you recommend ? : No
Postcode : CM15
14 Oct 2017
People found this helpful3
We would highly recommend you DO NOT use this branch of William H Brown. As first time buyers we expected to have been moved into the property we'd had an offer accepted on within about 3 months. However, 5 and a half months later we'd had very little (if any) communication from them regarding the vendor's intentions. We'd always have to chase them; asking if he was still keen to sell and every single time we would get the same response: "We've been in contact with the vendors and they're still very keen to sell and are looking to move to the ****** area". No one seemed to know the position of the vendor, and location and type of property he was moving to would change week to week depending on which agent we got through to on the phone. As well as this, the agents would always refer to our vendor as 'they' despite him being alone in his search. They clearly had no idea. One agent, Daniel, was unprofessional enough to mistakenly leave a voicemail on our phone (2 days after telling us the same old story) thinking we were the vendor, notifying him that 'the buyers have been in contact and want to know your position', so clearly he had lied abut speaking to the vendor 2 days previous. We complained to the area manager and he was given a disciplinary. At one point, we were promised a weekly phone call to update us on the situation, but this never happened and we were the ones always contacting them. After 4 months of waiting we decided to continue our search elsewhere, thinking the vendor would get worried that we were looking at other properties and he'd lose us - but the agents didn't seem bothered and actually encouraged us to keep looking (I bet the vendor was really pleased his estate agents were pushing his buyers to find another house!). We finally found another property that we really liked with Beresfords and were keen to put an offer in. We phoned William H Brown to warn them we were thinking of placing an offer and they left two messages on the vendor's phone promising us they'd call us back in a couple of days to let us know if he really was serious about selling. They (unbelievably) contacted us to say they'd had no reply from the vendor and we pulled out. The whole time this was happening we did give the estate agents the benefit of the doubt and know that they can't make anybody buy a house, however they clearly weren't working very well on behalf of the vendor so he has now lost his first time buyers and they have lost their clients. We had next to no communication from them and were dealt with very unprofessionally.
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Latest Reviews
Stephen Perilly
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 40.00% | 100.00% | £325,000 | £325,000 |
Address
William H Brown
1 Crown Street, Brentwood, Essex
CM14 4AZ
01277 203060
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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William H Brown Branches (View All 145)
Illegal activity and no end ...
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1 Star Review
By : 'Melissa'
Services : 4
Would you recommend ? : No
Postcode : CM14
16 Jul 2025
People found this helpful
Unfortunately, William H Brown in Brentwood have been appalling right from the start of our tenancy. To begin with, their listing stated that a golf membership came with the property we were renting. We thought that was strange but thought it was a nice addition. Once we enquired about that, our... Read Full Review
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I wish to give more stars if ...
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5 Star Review
By : 'Gideon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CM14
16 Nov 2023
People found this helpful0
I wish to give more stars if there are any, William H Brown (W.H.B) gave us a good experience in renting a property in Brentwood with simple documentation requirements. Connor and Morgan are lovely and ready to help at all times even on Sundays. They both are ready and quick to respond to all... Read Full Review
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Tara and Danny Thank ...
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5 Star Review
By : 'Stephen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CM14
20 Apr 2022
People found this helpful0
Tara and Danny were the best of the best. Tara returned every single one of my calls even when she was off sick. She went the extra mile by phoning Solicitors and the buyers on nearly a daily basis. I am delighted to be able to leave such a good review. They deserve it. Stephen... Read Full Review
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Excellent professional ...
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5 Star Review
By : 'Jason'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : No
Postcode : RM15
31 Jan 2022
People found this helpful0
Excellent professional service with speed, efficiency and a proactive approach to dealing with Landlords. Highly recommended for other Landlords to... Read Full Review
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Thank you to James, Tara and ...
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5 Star Review
By : 'A'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : SS13
19 Mar 2021
People found this helpful0
Thank you to James, Tara and Michael for helping us sell our house. Tara was always to hand to answer any queries or questions that we had. I would highly recommend WH Brown to... Read Full Review
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I am very happy with the high ...
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5 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CM14
7 Oct 2019
People found this helpful0
I am very happy with the high level of customer service I received from the Brentwood office. This lead me to renting the most amazing property that ticks all of my boxes. Extremely happy! couldn't recommend them... Read Full Review
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Professional ...
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4 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CM13
18 Mar 2019
People found this helpful1
Cheyenne Franklin from Norwich LSC has been very helpful and followed though until the repair works have been done to my property. She was updating me all the time so I felt my property was in good hands. She was always polite and very... Read Full Review
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Call centre staff ...
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1 Star Review
By : 'Russell'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CM15
7 Oct 2018
People found this helpful1
Tried to book a valuation with these cowboys and all they wanted to know was exactly the work I had done in 11 years and then after calling me back 3 times - for me to tell them what I thought my house was worth!! On the 4th conversation was told the guy had been at whb for 2 days - yes he was... Read Full Review
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Can't really say ...
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1 Star Review
By : 'Jenny'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CM14
20 Nov 2017
People found this helpful1
Can't really say anything positive about my experience with this branch. Poor communication, poor attention to detail, lack of drive. Could not wait to get out of contract with them. Would not recommend them to anyone looking to sell a... Read Full Review
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Average
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By : Johannes Frank
31 Mar 2018Hello, this branch in Brentwood is absolutely unprofessionell! They gave me the confirmation to move in my new property after TLC and paying all fees including first month rent. There is just my...
We would highly recommend you ...
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1 Star Review
By : 'Mose'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : CM15
14 Oct 2017
People found this helpful3
We would highly recommend you DO NOT use this branch of William H Brown. As first time buyers we expected to have been moved into the property we'd had an offer accepted on within about 3 months. However, 5 and a half months later we'd had very little (if any) communication from them... Read Full Review
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Found a property on ...
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1 Star Review
By : 'Dan'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SS16
25 Jul 2017
People found this helpful5
Found a property on rightmove, asked them to email me rather than phone, they phoned, I phoned them back the next day, they didn't know hardly any info, the property is back on the market so "they didn't know where photos are" but will try and email me them. They didn't chased again and... Read Full Review
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