Extremely insensitive to your needs and do not care about their tenants at all. Not understanding or considerate. All they care about is money. Disgusting property agency. Never ever get involved with them. Especially Kelly Ashurst- absolutely unhelpful and... Read Full Review

We have known Frank Innes at Wheeler gate, Nottingham for a long time, since 2010, and they have served us well. This time they sold our flat in The Park, Nottingham. The team at Frank Innes Nottingham is splendid. They all (Penny, Sofia, Louise et al.,) did a brilliant job. They were all willing... Read Full Review

Kelly Ashurt is a good and conscientious manager and has been very helpful to date. Thank you for your... Read Full Review

we made an offer on a house through Frank Innes Nottingham. It was accepted the next working day, and they emailed to ask me to agree their conveyancing service and mortgage broker. I replied at once to say that I had my own solicitor and had already got mortgage adviser on the job. Then, despite... Read Full Review

The staff at the Wheeler Gate office have been unfailingly friendly, helpful and efficient: Nicole, Penelope, Frankie and Louise. Always a pleasure to pop in to check on progress. No complaints whatsoever. The same is true of their lettings team. This is the second property sale they have... Read Full Review

I could not ask for a better person to deal with so relaxed with Kelly much better than I have ever felt when visiting an Estate... Read Full Review

Service can be described in one word. Abysmal, run by kids as a plaything. If you want to trust your sale to professionals look... Read Full Review

Absolutely worse than useless - and this is not an exaggeration. Terrible to try to contact, enormous fees for just about anything that they can get away with, and chirpy-but-useless staff. Impossible for any repairs to be made to the property and terribly, terribly managed. If you are a tenant,... Read Full Review

High fees, terrible service from start to finish. Basically get you in a strong hold over their fees and promise you they have better contracts and service than any other letting agent but it's simply not true. Poor property management for any issues with the property, terrible service from the... Read Full Review

I called this branch to arrange a viewing of a property, I was told I would get a call back - this I did but a viewing was still not arranged due to miscommunication between the branch staff. Tom called and said he would call me back the same day to arrange. He didn't, when I then complained the... Read Full Review

AVOID!! Couldn't organise a bean feast in a bean factory. Have not carried out what was promised. Constantly chasing with no rerurn calls.... Read Full Review

Worst company I have ever had to deal with, full stop. I had a water leak within weeks of moving into the flat so went down to the office and 5 hours later they told me it was fine for me to stop in a hotel and confirmed that they would sort out refunding the hotel for me. Five months later I... Read Full Review

I originally rented this property from NEST Lettings, but unfortunately they got taken over by Frank Innes. I paid rent on a property until the 10th of November 2014. As a gesture of good will I vacated the property early - on the 26th October so they could get a new tenant moved in. I was told ... Read Full Review

I viewed the apartment, it was very dirty from the previous tenants, they said they will clean and change the carpets and furniture and that i will get the apartment after 2 weeks- after 2 weeks I go to take the keys they tell me they didnt even start with the cleaning process!!! I had nowhere to... Read Full Review

Awful, just awful. So awful that it's hard to know where begin. Every repair we've needed has either taken months or just been ignored. My wife has called them every week for five months asking about these outstanding matters - and been passed from pillar to post by people whose first priority... Read Full Review

Over the one year I've been a tenant with frank innes I've had nothing but problems. Firstly only a month after moving in my shower broke and they took 3 weeks to fix it. They didn't have a problem with this because apparently a having a bath to use instead is enough. I wrote a formal complaint... Read Full Review

the worst estate agent I have ever come across, no manor and no moral values, they don't return your emails or phone calls. and incompetent. STAY AWAY.... Read Full Review

Very helpful initially (as letting agents always are prior to moving in). As soon as something goes wrong they are highly unhelpful, Manager Matthew was possibly the rudest person I have encountered in a letting agent, extremely patronising and didn't know what he was doing at... Read Full Review

Our experience with Frank Innes started well, when they wanted our custom but as soon as we came to move into the flat, noone wanted to know. The flat had been described to us as a 2 bedroom flat which was fully furnished, however when we moved in there was one bedroom with a brand new bed, which... Read Full Review

omg i cant believe others have been having the same problems, ive been waiting for my oven to be fixed over heats, washing machine leaks, and heating prog fixed, all been months i call in the repairs and they DONT get fixed, i took it further and got served my notice by the landlord so instead of... Read Full Review