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Ranson
3.6/5, 9 Reviews
63% Recommended
100% letting valuation accuracy
50% letting fee satisfaction
Ranson UK LTD is a proactive Estate Agency based in Canary Wharf specialising in all aspects of Residential and Commercial property. Call us on 0207 538 4057
"THE WORST Agency to deal..."
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1 Star Review
Bola
By : 'Anonymous'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : E1
8 May 2017
People found this helpful0
THE WORST Agency to deal with!! This is a very unprofessional, negligent and dodgy business. Bola is also very rude. They are scammers- and possibly illegal. They did not have the rights to a property they leased to me, I was told that I would be kicked out of a property that I had already PAID FOR in advance. They also lied about the facilities that would be provided.
Comments on Agent Fees
Scammers! DO NOT USE THEM unless you want to waste time or lose your money.
Was this helpful?:
By : Bola Ranson
8 May 2017I am sorry to learn that you are not happy with the service provided to you. We take customer service very seriously and clearly your experience has left you frustrated. You have mentioned my name within your comment but I am certain that we have not spoken at all. If you can provide me with the full background to your complaint in the first instance, I will ensure that matters are resolved satisfactorily. I look forward to hearing from you. Bola Ranson Director
By : C Igwe
4 Apr 2018Currently renting from Ranson at present and the whole experience is a fast evolving nightmare. We did not get the inventory for up to three weeks after moving in. When we did we highlighted issues that needed sorting out. Mould. Broken tiles. Dishwasher not working. A toilet seat that does not match the size of the toilet. Broken skirting boards in the kitchen. Threadbare carpeting that slides of the nail tacks meant to hold them in place on the staircase. Slugs coming through the cracks at the bottom of the staircase. It has taken practically every single weekend since we moved in four months ago to chase up Ranson to sort just a few of these issues out. A month after moving in, the kitchen had a leak from the floor above which caused caused light bulb to stop working. It took 3 different Saturday visits for this alone to be sorted out. The door enclosing the washing machine in the kitchen swings on one hinge. Since the 24th of February a Ranson workman removed the entire door, with a promise to return the following weekend to have it repaired. It is now the 4th of April and after numerous emails and phone calls, the kitchen is still in the state it is. My most recent email was to Bola Ranson on the 30th of March and we called the office on Tuesday to be told that the lady managing the property is not in the office. Whenever we do call the office we are told that the lady managing our property is on (a) annual leave, (b) holiday or (c) not in the office. Considering the above issues aggravated by the fact we have kids, I honestly cannot wait for my tenancy to expire because it is absolutely unbearable that having paid 2 months deposit, admin/inventory fees and never missed the above market rent we are charged that we should be ignored in such a manner. I will not use or recommend this company in future.
Attached Files
By : Anonymous
8 Jan 2022Yeah, you're right; just a ****er trying to run a housing business. Low quality work and horrendous customer service.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 50.00% | £888 | £1,900 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 5 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Ranson
Suite 11 Ensign House
Admirals Way, London, Greater London
E14 9XQ
0207 538 4057
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Very easy to work with and ...
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5 Star Review
By : 'Douglas'
Branch : London, Suite 11 Ensign House
Admirals Way
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
24 Jan 2025
People found this helpful0
Very easy to work with and quite approachable during the entire ... Read Full Review
Comments on Agent Fees
Quite reasonable
Comments (0)Was this helpful?:
Good communication and ...
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5 Star Review
By : 'Max'
Branch : London, Suite 11 Ensign House
Admirals Way
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E14
6 Dec 2023
People found this helpful0
Good communication and knowledgable advice. High quality service, from photos to tenanted. Thank ... Read Full Review
Comments (0)Was this helpful?:
Good ...
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5 Star Review
By : 'Tenant'
Branch : London, Suite 11 Ensign House
Admirals Way
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WA9
15 Nov 2023
People found this helpful0
Always help me when I need their help, any ... Read Full Review
Comments (0)Was this helpful?:
Excellent property manager - ...
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5 Star Review
By : 'Aanchal'
Branch : London, Suite 11 Ensign House
Admirals Way
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
12 Aug 2022
People found this helpful0
Waheeda, their property manager is an excellent professional. I rented a property from Ranson for 4.5 years. Waheeda managed it for 3 years and all that while she dealt with things meticulously. Her turn around was quite quick. If not, she would always be transparent and give the reasons for any ... Read Full Review
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AVOID More than anything ...
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1 Star Review
By : 'Another'
Branch : London, Suite 11 Ensign House
Admirals Way
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : No
Postcode : E14
8 May 2019
People found this helpful0
Absolutely the worst estate agents. Black mould in the property that's been there over 6 months and they never sort out despite being reported repeatedly. Not had any hot water because on boiler issues and it was discovered once I had moved into the property... it had a meter on because ... Read Full Review
Comments on Agent Fees
Very expensive
Comments (2)Was this helpful?:
By : Bola Ranson
13 May 2019Dear Kai Castledine, I am sorry to learn that you have not been happy with the way that management issues are being dealt with at the property. As you know, this property's management...
We have been renting with ...
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4 Star Review
By : 'Kathryn'
Branch : London, Suite 11 Ensign House
Admirals Way
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SK5
30 Jul 2017
People found this helpful0
We have been renting with Ranson for a year now. We are renting a property in Manchester even though the company is based in London. We were a bit dubious about this at first but the service they've provided has been nothing but top class. The property is beautiful at a really decent price. We ... Read Full Review
Comments on Agent Fees
I think the deposit was quite high and I have nothing to compare the contract renewal fee to.
Comments (0)Was this helpful?:
Very helpful team, very fair ...
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5 Star Review
By : 'Kevin'
Branch : London, Suite 11 Ensign House
Admirals Way
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : W13
7 Jun 2017
People found this helpful0
Very helpful team, very fair admin fees. I have just moved into my brand new flat in Royal Docks. Ranson UK were very professional and quick. I viewed the flat on Tuesday and I was able to be referenced and move in just 4 days later on the Saturday. Their fees were also very fair, probably the ... Read Full Review
Comments on Agent Fees
Very fair fees. Lower than most
Comments (1)Was this helpful?:
By : Bola Ranson
7 Jun 2017Dear Kevin, Thank you for your comments. As a company we strive to generally keep landlord and tenant costs as low as possible. We believe that tenants like yourself already pay substantial...
THE WORST Agency to deal ...
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1 Star Review
By : 'Anonymous'
Branch : London, Suite 11 Ensign House
Admirals Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
8 May 2017
People found this helpful0
THE WORST Agency to deal with!! This is a very unprofessional, negligent and dodgy business. Bola is also very rude. They are scammers- and possibly illegal. They did not have the rights to a property they leased to me, I was told that I would be kicked out of a property that I had already PAID FOR ... Read Full Review
Comments on Agent Fees
Scammers! DO NOT USE THEM unless you want to waste time or lose your money.
Comments (3)Was this helpful?:
By : Bola Ranson
8 May 2017I am sorry to learn that you are not happy with the service provided to you. We take customer service very seriously and clearly your experience has left you frustrated. You have mentioned my name...
The worst letting agent I ...
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1 Star Review
By : 'john74'
Branch : London, Suite 11 Ensign House
Admirals Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14
7 Mar 2016
People found this helpful2
The worst letting agent I have ever experienced!! Do not rent through them, if you don't want a very bad and cheap wifi signal, no respect to your privacy when they're renting other rooms, no response when there are problems, etc. They are only expensive, but very and I mean very unprofessional and ... Read Full Review
What agent could do to change your mind?
Very very very bad!! The worst!!!
Comments on Agent Fees
Very very very bad!! The worst!!!
Comments (1)Was this helpful?:
By : Bola Ranson
6 Jun 2017Dear John74, I am sorry to hear that you were dissatisfied with your experience. As you are aware, we are not a Wifi provider. This is a BT service and if the signal is weak, there is little...
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