Terrible agency - ask huge sums of money but whenever a problem arises they 'apologize for not being able to help as we are merely an intermediate and do not manage the property'. They do however feel very comfortable leaving you with no hot water for 2 weeks, extracting a 1000 pounds costs from your 2000 pounds deposit reasoning 'light bulb no longer working, light use dishwasher, white cotton sheet missing'. Do not be mistaken they'll come up with all sorts of extra costs they did not mention beforehand. On top of that they held on to my deposit for over 2 months. I left the property on the 1st of May but I only got my deposit back today! Again they were twisting and turning, pointing in all directions: 'it's DPC who should return' 'it's the home property owner who should return', 'it's the landlord who should return'. It's never Domus Nova rest assured! It took me over 8 phone calls, 12 emails and threatening to contact the property ombudsman before they finally returned it. I only dared writing a negative review today as I feared not getting back my money at all. Domus Nova works together with Homemade Properties who supposedly manage the property. In reality they are an equal useless bunch of non-communicators giving ample opportunity to point fingers to the other team whenever you'll have a question. Whenever you see the name Domus Nova or Homemade Properties come up - steer clear! These agencies are shining examples of why we do not (and should not) trust property and estate agents. These people are the lowest lifeforms imaginable. No pride, no principles, just greed.