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D W Smith & Company
1/5, 2 Reviews
0% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
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"I was charged for replacing..."
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1 Star Review
By : 'Eimante'
Services :
Would you recommend ? : No
Postcode : BS15
20 Jun 2017
People found this helpful2
I was charged for replacing perfectly fine hand basin (�250). They took advantage of me not being able to attend on move out day. Said it was damaged beyond repair. I asked to send me pictute of the basin, they ignored it. Will look for gelp now at citizens advice. They never provided proof that it was damaged. Also when i received keys for the flat it was filthy dirty, on the move out they charged me for cleaning. They did not notify electricity supply company about end of the tenancy so I keep getting bills. Lauzy and despicable company. AVOID!
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By : David Smith
20 Jun 2017We are disappointed to see a Tenant give our company a poor review without contacting us to discuss any issues they may have. We strongly dispute the Tenant's claim that we take advantage". We act as Agent for the landlord and liaise accordingly between the parties to the Agreement. Proposed deductions requested by landlord were emailed to the Tenant at 15.53 on 06/04/2017. The hand basin was damaged and therefore the landlord requested a deduction accordingly. Photos were sent as requested at 12.38 on 07/04/2017. Cleaning issues were not raised at the start of the tenancy. The Tenant was invited to attend the check-out but chose not to attend or rearrange. The Tenant agreed to the deductions. She was under no obligation to do so. If she disagreed, she could have opted to use the Alternative Dispute Resolution Service under the Deposit Scheme, which is free of charge. We go through the procedure with all Tenants at the check in appointment. Utilities are the responsibility of the Tenant. We advise the relevant utilities via a Utility Transfer Company when Tenants move in and again when they move out. The utility transfer company do require the Tenant to confirm that they have moved in to the property in order to set up their account.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
D W Smith & Company
54 High Street, Hanham, Bristol, South Gloucestershire
BS15 3DR
0117 967 0900
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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I was charged for replacing ...
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1 Star Review
By : 'Eimante'
Branch : Bristol, 54 High Street, Hanham
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS15
20 Jun 2017
People found this helpful2
I was charged for replacing perfectly fine hand basin (�250). They took advantage of me not being able to attend on move out day. Said it was damaged beyond repair. I asked to send me pictute of the basin, they ignored it. Will look for gelp now at citizens advice. They never provided proof that ... Read Full Review
Comments (1)Was this helpful?:
By : David Smith
20 Jun 2017We are disappointed to see a Tenant give our company a poor review without contacting us to discuss any issues they may have. We strongly dispute the Tenant's claim that we take advantage". We act...
Avoid like the plague. Never ...
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1 Star Review
By : 'Tc'
Branch : Bristol, 54 High Street, Hanham
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS4
29 Jul 2016
People found this helpful4
Avoid like the plague. Never return calls or requests unless it's in their interest, will come to inspect the property every quarter and then skip over any problems they need to address. Ask for rent to be paid in the last week of the month and are unwilling to change the date, assuming so that ... Read Full Review
What agent could do to change your mind?
Cheap, I paid only £30 in administration fees where I've paid hundreds with other letting agents.
Comments on Agent Fees
Cheap, I paid only £30 in administration fees where I've paid hundreds with other letting agents.
Comments (1)Was this helpful?:
By : David Smith
14 Jun 2017I am sorry you are unhappy. If you would like to contact me direct I will be happy to discuss matters with you. I would like to clarify our administration fees have never been £30 pounds. We collect ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
