The UK's Largest Customer Review Website for the Property Industry
Putney, London SW15
3.3/5, 7 Reviews
57% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
"If you want competent and..."
Share On : 
1 Star Review
By : 'Jon'
Services :
Would you recommend ? : No
Postcode : SW15
24 Apr 2017
People found this helpful30
If you want competent and responsive property managers do NOT sign up to this agent. I had an issue where a nuisance vehicle was parked in my private bay thus leading me to pay for parking elsewhere. I asked one of the prop managers for advice on how to resolve this to which they replied "pop a note on his windscreen" after another week the car didn't move. I then asked again about the situation and no reply, after chasing up my message 3 days later the guy forwards my message onto another property manager, to which then I hear nothing for around 7 - 9 days, after chasing again 2 days later I get a reply from this other manager. By that time I took matters into my own hands and phoned the police who sorted the issue out before I even got that final reply to sort things out any way. Terrible agency which due to their unresponsiveness led me to parking charges of circa £90.
Was this helpful?:
By : Marilyn
26 Apr 2017Dear Jon, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations
By : Jon
2 Jun 2017The issue had already been resolved so what further is there to do? As if that wan't enough, on Friday evening the 26th of May our boiler packed up. Now we rang on Saturday morning and was told that they will only send a plumber out if another flat in the same block had an issue, failing that call back on Tuesday (of course noone was sent out at the weekend), phoned on Tuesday, they sent someone around who couldn't fix the issue, someone then came on Thursday (different guy) and still could not sort the problem. They left the flat with the electrics turned off to the boiler and that was that, I never got a follow up call to let me know what's going on nor an email (I even chased them the evening on the Thursday). We have been without a boiler for a week now which is highly inconvenient. The issue is yet to be resolved. I reiterate, poor poor agency and I will be impatiently waiting for the day the contract of tenancy finishes in September.
By : Jon
11 Aug 2017We are coming to the end of the tenancy thankfully. The cherry on top is the amount of hidden fees they hit you with and the lack of communication when viewings are being arranged. There has been about 20 or so viewings at the place - some of which weren't communicated to me so if you want unarranged visits into your place then look no further than Dexters. The referencing fee they charge is also a joke. Worst experience ever.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £410,000 | £410,000 |
| Lettings | 100% | 50% | £1,100 | £1,500 |
Address
Dexters
176 Putney High Street, London, Greater London
SW15 1RS
020 8789 9999, 020 8789 9090
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Dexters Branches (View All 70)
We moved into a dirty ...
Share On :
1 Star Review
By : 'Le'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
4 Nov 2019
People found this helpful1
We moved into a dirty property, with overgrown weeds, damage from the previous tenants and no property condition report until we demanded one, which turned out to be utterly incorrect. Several weeks after moving in, we still haven't had issues sorted out and when I tried escalating the... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
1 Dec 2020Dear Le Heath, I am concerned to read your review and would like to look into this further for you. I have been unable to locate you on our database, so if you could please email me at...
Absolutely amazing service, ...
Share On :
5 Star Review
By : 'Emma'
Services : Sales( As a Vendor )
Sold price : £410000
Would you recommend ? : Yes
Postcode : SW18
9 Oct 2019
People found this helpful0
Absolutely amazing service, super impressed with both the sales and lettings department. Informative as well as being proactive and acting with our best interest. Dom & Harry in sales and Liz in lettings have made our experience with Dexter's enjoyable and stress free Whilst achieving a... Read Full Review
Comments (0)Was this helpful?:
Quick turnaround for renting ...
Share On :
5 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
9 Apr 2018
People found this helpful0
We used the Putney office to help us a find a flat in the area. From initially phoning the office, then 2 separate viewings and the landlord approving us, was only a couple of days so a quick turnaround. After viewing other flats and looking at many properties online, it was nice to secure the... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
12 Apr 2018Dear Lucy, We appreciate you taking the time to submit your review regarding the service you received from our Putney Office. We welcome all feedback and are very pleased to read that our team...
Paula manages my flat in ...
Share On :
5 Star Review
By : 'Ian'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW15
30 Nov 2017
People found this helpful0
Paula manages my flat in Roehampton Lane very competently and with diligence. She is very thorough and replies to emails with... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Marilyn
7 Dec 2017Dear Ian, We are delighted to read that our Putney Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for...
If you want competent and ...
Share On :
1 Star Review
By : 'Jon'
Services : Property Management
Would you recommend ? : No
Postcode : SW15
24 Apr 2017
People found this helpful30
If you want competent and responsive property managers do NOT sign up to this agent. I had an issue where a nuisance vehicle was parked in my private bay thus leading me to pay for parking elsewhere. I asked one of the prop managers for advice on how to resolve this to which they replied... Read Full Review
Comments (3)Was this helpful?:
By : Marilyn
26 Apr 2017Dear Jon, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with...
The staff at Putney branch ...
Share On :
5 Star Review
By : 'Kellie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW15
12 Dec 2016
People found this helpful0
The staff at Putney branch were polite and courteous. They always got back to me in good time, and explained everything. They also helped to move the purchasing of the property... Read Full Review
Comments on Agent Fees
The Agent's Fees were good - not extortionate - very fair.
Comments (1)Was this helpful?:
By : Marilyn
19 Dec 2016Dear Kellie, Thank you for taking the time to leave your review regarding the purchase of your property through our Putney Office. We pride ourselves on delivering a five star service and I am...
Would not touch Dexters with ...
Share On :
1 Star Review
By : 'Pheonix'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : SW15
18 Jan 2016
People found this helpful59
Would not touch Dexters with a 10 foot barge pole as they ignore basic letting regulations and safety standards when it comes to electrical regulations they feel they are above the law. their agencies fees are utterly rediculas and their whole proecess is dodgy at best if you want to put your life... Read Full Review
Comments on Agent Fees
terrible
Comments (1)Was this helpful?:
By : Pheonix
18 Feb 2016follow up from the above they issue invalid section 21s ie not providing deposit protection scheme information before issuing the section 21 and is used in a response about many outstanding repairs....
1 - 7 of 7 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
