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Bristol, BS8
2.3/5, 20 Reviews
32% Recommended
67% sales valuation accuracy
50% letting valuation accuracy
40% sales fee satisfaction
40% letting fee satisfaction
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"I am writing to you hoping..."
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1 Star Review
By : 'Lucie'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : BS6
10 Jan 2017
People found this helpful14
I am writing to you hoping that an email to you will have more impact to improve the estate agents market than trying to help Ocean by sending objective feedback about my customer experience. They obviously didn't care. In June 2015, my husband & I decided to put our property on the market. We opted to work with Ocean in Bristol, although we heard about potential bad services. We met a smiley, well-dressed estate agents who sold us that they were gonna be amazing (everybody will know about our property in every branch around Bristol, they provide feedbacks after every viewing, they collaborate with us, BLA BLA BLA). They also promised us to sell our flat for between �25,000 and �50,000 more than the other quotes we had. Although my husband and I work both in sales and knew it was a pitch sale, the speech was too attractive. We chose to move forward with Ocean Whiteladies Road. We should have known. The speech was REALLY TOO ATTRACTIVE. Here is where the nightmare started. First, I need to say that I worked from home at that time. If you are a full-time employee or not working from home, I really don't know how you could work with Ocean. They call you 2 hours before a potential viewing to ask you if they can come. You run to tidy the house make sure it looks good, and then they call you 30 minutes after the planned viewing, which was in between cancelled! That happened 3 times for us. In addition, for the first 7 viewings, we DID NOT GET ANY FEEDBACKS! I had to call the branch to know what was happening. I started to worrying about the service they were offering from a seller AND buyer point of view. So I wanted to investigate further. I called the Ocean Whiteladies Branch anonymously and pretended I was a potential buyer. I asked if they had any property that matches the flat we had on the market with them. The lady on the phone replied straight to me ‘No, we don't', and continued by saying, ‘Have you been on our website? Because what I suggest is that YOU go to our website, YOU have a look if you find something that you look, and YOU call us back after to arrange a viewing'. Seriously? So what is the job of the estate agent then? After this, I went to the branch to discuss directly with the sales manager responsible for our flat. Although I was really annoyed, I wanted to discuss calmly with him because we had a common interest, me selling our flat, him making his commission. Of course, he said that it was unacceptable and was gonna improve everything (feedback on the viewings, sales assistant answer one the phone…). He also advised us to decrease the price, reaching now the realistic price other estate agents had quoted. It turns out that after this discussion, we still had the issues of late viewing bookings, late cancellations, and no feedbacks. CONCLUSION: They promise a dream, everything will go in flow, and you will not have to do anything to get your property, but in reality be ready to invest your time and being stressed out. Anyway, we accepted an offer mid-July. Everything was going through until a call when we were on honeymoon in September; buyers withdrew their offer. Results: we had spent �1,600 in solicitors fees (selling our property, buying another one), lost the property we wanted to buy. Ocean dared to ask to put the property back on the market. NO CHANCE. We are now mid-January. A friend came to our flat this weekend and asked us, so is your flat sold then. We said of course not we don't have it on the market. He replied, ‘That's weird because I was on Rightmove yesterday. I saw your flat, sold subject to contract'. So not only, the service was absolutely miserable, but they were also using our flat to continue to advertise for this service using our flat, which is not subject to contract, and was not sold at all. I have tried to collaborate with them because after all if they do good, I do good. I am not usually a person who will negatively complain by writing on websites because bad services can be due to one person. I believe the entire company shouldn't suffer from it. But the repetition of problems made me think that there is something that needs to be done to avoid that other people get into the same situation. It was really not enjoyable. If someone from Ocean reads this review, I hope they will take it as a mean to improve. It is all what I wanted when I went to discuss several times with the estate agent.
Comments on Agent Fees
For the service I wouldn't pay antyhing!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 40% | £0 | £0 |
| Lettings | 50% | 40% | £1,220 | £1,600 |
Address
Ocean Estate Agents
187-189 Whiteladies Road, Bristol, North Somerset
BS8 2RY
0117 946 6007
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ocean Estate Agents Branches (View All 11)
Very disorganised and poor ...
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1 Star Review
By : 'Adam'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : AL3
27 Jul 2025
People found this helpful0
Very poor communitcation. I didn’t use them in the... Read Full Review
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Illegal house viewings ...
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2 Star Review
By : 'Eddie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS6
22 Sept 2023
People found this helpful0
If you live in a shared house, they WILL conduct viewings without giving any notice. This has happened at least 3 times in the fairly short period of time that I've been living in one of their properties, even after we emailed them about it, despite the fact that it's illegal. Sometimes ... Read Full Review
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Bad ...
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1 Star Review
By : 'Harry'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS8
19 Apr 2023
People found this helpful0
My brother just moved to Bristol and placed an offered on a property for himself being sold by Ocean. Someone else offered on the property too that he offered on and it turned out Ocean were also selling their property for them. Ocean of course gave them priority wanting to build a chain and... Read Full Review
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It was a nice experience with ...
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4 Star Review
By : 'Linsha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS7
8 Mar 2022
People found this helpful0
It was a nice experience with ocean agency especially with William Jenkins who updated all the information on Time. Thank you for helping... Read Full Review
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Awful customer ...
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1 Star Review
By : 'DavidR'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS1
6 Jun 2019
People found this helpful5
I wouldn't bother listing with these people - as a cash buyer I had a terrible experience trying to view a property. Sent multiple enquiries to make viewings on Rightmove, no one bothered to reply. Then I called up, got put on hold and eventually they hung up on me. Finally got through again... Read Full Review
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Found me an excellent tenant ...
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4 Star Review
By : 'PatriciaS'
Services : Letting( As a Owner )
Rent PCM : £1220
Would you recommend ? : Yes
Postcode : BS8
5 Apr 2019
People found this helpful0
I moved from another Clifton agent to Ocean. The previous agents had suggested two unsuitable tenants; one with obviously fake references, the other not suitable for the flat. Then nothing for a month. In frustration I switched to Ocean. Manager Alun was very positive and helpful and within two... Read Full Review
Comments on Agent Fees
Typical for the area
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Helpful and ...
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5 Star Review
By : 'Jo'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BS66
15 Jan 2019
People found this helpful0
Ocean sold me a flat where there were issues involving a deceased' estate and problems involving the lease. All of the staff at Ocean, Whiteladies were very helpful and proactive in helping the conveyancing move along as swiftly as possible. Matt was very helpful when he initially showed... Read Full Review
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I am writing to you hoping ...
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1 Star Review
By : 'Lucie'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BS6
10 Jan 2017
People found this helpful14
I am writing to you hoping that an email to you will have more impact to improve the estate agents market than trying to help Ocean by sending objective feedback about my customer experience. They obviously didn't care. In June 2015, my husband & I decided to put our property on the market. We ... Read Full Review
Comments on Agent Fees
For the service I wouldn't pay antyhing!
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I don't even know which ...
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1 Star Review
By : 'E'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS8
10 Nov 2016
People found this helpful1
I don't even know which branch we are dealing with. After 18 months we've had about six different reps as people in the office seem to mysteriously disappear and suddenly any issues or complaints you've made get 'forgotten' about. They will fob you off until you give up and are extremely... Read Full Review
Comments on Agent Fees
Expensive for the truly awful service you get.
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All I can say is that they ...
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5 Star Review
By : 'Anita'
Services : Sales( As a Vendor )
Sold price : £155
Would you recommend ? : Yes
Postcode : BS1
13 Oct 2016
People found this helpful0
All I can say is that they have an amazing team at Ocean Clifton branch. From start to finish the sale of our flat was handled with complete professionalism everyone was so helpful. A big thank you to Andrew Beazer in sales and to the Ocean legal team solicitor Becky Thorne and Rosie the move... Read Full Review
Comments on Agent Fees
The Agents fees were very reasonable.
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Made an offer on a 2 bedroom ...
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1 Star Review
By : 'Disappointed'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : BS1
6 Jul 2016
People found this helpful3
Made an offer on a 2 bedroom flat at Bridge Quay development based and was shown the underground parking. A week later I moved in and they kept saying they didn't know the parking slot number. A day after I move in they told me that it was an outdoor spot. When I said fine I want my money... Read Full Review
What agent could do to change your mind?
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Comments on Agent Fees
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
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While for a few years I ...
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1 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS66
24 Jun 2014
People found this helpful5
While for a few years I little dispute with ocean, in the past year I found them incredibly difficult to communicate with. It is clear they have little respect for their tenants and in 15 years of renting this was the first time I had had such problems. It bordered on harassment, including coming... Read Full Review
What agent could do to change your mind?
When you give your money to someone for a service you expect to be treated fairly.
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Had one viewing with Ocean ...
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2 Star Review
By : 'BlueHat'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS6
12 May 2014
People found this helpful5
Had one viewing with Ocean for a flat, the service was nice but the flat wasn't great. That's not down to Ocean though. After a viewing with Adam we emailed back saying we weren't interested in that rental property but asked for a viewing with two more. We were handed over to another member... Read Full Review
What agent could do to change your mind?
Improvements: - Turning up to viewings. - Canceling as soon as they think access to the property will be a problem (24 hour notice would be perfect or at least the evening before). - Returning phone calls.
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We used Ocean in quite a few ...
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1 Star Review
By : 'Lettings'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BS6
23 Sept 2013
People found this helpful10
We used Ocean in quite a few capacities. They let out a flat or ours and we tried to buy through them whilst also using their Ocean Property Lawyers service as well. We chose to do this as our sellers were using them and we thought this would give a smoother purchase if both parties were using the... Read Full Review
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The amount of property check ...
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2 Star Review
By : 'sad_face'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS6
25 Jul 2013
People found this helpful5
The amount of property check is ridiculous. They came to check the property 5 times in a year, which is quite disturbing. They're okay all along, however they totally loose respect to the current tenants in the last 2 months of the tenancy. They call to arrange viewings EVERYDAY (usually have... Read Full Review
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Everything was going well, ...
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2 Star Review
By : 'Sky'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS2
2 Jul 2013
People found this helpful7
Everything was going well, the staff was friendly and helpful, we liked the flat. The problems started when we paid the holding deposit. They phoned us and told, that the landlord had already let the flat and suggested to take another flat in the same building. We, unfortunately, agreed. The... Read Full Review
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After making a formal ...
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1 Star Review
By : 'Be'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
22 Mar 2012
People found this helpful11
After making a formal complaint over the misrepresentation of a property. I received a very dismissive letter from the Directors. It is clear that Ocean are not interested in providing a service for their customers. However, Ocean Homes are very happy to take your... Read Full Review
What agent could do to change your mind?
Ocean Homes need a customer services department. Due to the short sightedness of the Directors, Ocean lost the following business: Sale of property, Conveyancing and Mortgage fees.
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I just want to say Aidan at ...
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5 Star Review
By : 'Dominic'
Services : Letting( As a Owner )
Would you recommend ? : Yes
22 Feb 2012
People found this helpful1
I just want to say Aidan at the whiteladies Branch was a star he has helped me increase my yields from 5% to 7%. The service is alwats friendly and... Read Full Review
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Excellent agency. Swift ...
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5 Star Review
By : 'Disgruntled'
Services : Letting( As a Owner )
Would you recommend ? : Yes
23 Jul 2010
People found this helpful3
Excellent agency. Swift communication and good care of the flat and the tenants. Highly recommended.... Read Full Review
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We were tennants of a ...
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1 Star Review
By : 'aw123'
Services : Letting( As a Tenant )
Would you recommend ? : No
20 Jul 2010
People found this helpful13
We were tennants of a property being re-let by Ocean. They were rude and unprofessional, and turned up at the flat several times with prospective tennants for viewings without giving us any notice at all. On one occasion they just opened the door and walked in, without even ringing the bell (this... Read Full Review
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