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Gloucester Road Bristol, Bristol BS7
1.4/5, 25 Reviews
8% Recommended
30% sales valuation accuracy
33% letting valuation accuracy
18% sales fee satisfaction
18% letting fee satisfaction
No Description Found
Latest Reviews
Alice Sutherland
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 30% | 18% | £0 | £0 |
| Lettings | 33% | 18% | £650 | £1,350 |
Address
Ocean Estate Agents
201 Gloucester Road, Bristol, City of Bristol
BS7 8BG
0117 942 5855
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ocean Estate Agents Branches (View All 11)
Joke of a company. No one ...
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1 Star Review
By : 'Fin'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS8
20 Dec 2021
People found this helpful0
Joke of a company. No one ever answers the phone. They avoid answering any of the issues you have over email and promise to get on top of it but do nothing until you email them again. Rinse and repeat. A number of serious problems have not been fixed in 6 months. Damp, broken fireplace panel,... Read Full Review
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Fin Strathern said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 20th Dec 2021
Joke of a company. No one ever answers the phone. They avoid answering any of the issues you have over email and promise to get on top of it but do nothing until you email them again. Rinse and repeat. A number of serious problems have not been fixed in 6 months. Damp, broken fireplace panel, broken curtains. Took 3 months and over 60 emails for them to finally cave in and fix a few cracked tiles. Pathetic wastes of time. AVOID.
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Joke of a company. No one ...
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1 Star Review
By : 'Fin'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : BS8
20 Dec 2021
People found this helpful0
Joke of a company. No one ever answers the phone. They avoid answering any of the issues you have over email and promise to get on top of it but do nothing until you email them again. Rinse and repeat. A number of serious problems have not been fixed in 6 months. Broken glass on the stairs when... Read Full Review
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Fin Strathern said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 20th Dec 2021
Joke of a company. No one ever answers the phone. They avoid answering any of the issues you have over email and promise to get on top of it but do nothing until you email them again. Rinse and repeat. A number of serious problems have not been fixed in 6 months. Broken glass on the stairs when we moved in. Damp, broken fireplace panel, broken curtains. Took 3 months and over 60 emails for them to finally cave in and fix a few cracked tiles. Pathetic wastes of time. AVOID.
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Great customer ...
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5 Star Review
By : 'Harry'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS8
29 Sept 2021
People found this helpful0
A long apartment hunt for us however the team at Ocean were fantastic! Will and Abygayl were both brilliant and were loving our new home. Would highly... Read Full Review
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Harry Molins said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 29th Sep 2021
A long apartment hunt for us however the team at Ocean were fantastic! Will and Abygayl were both brilliant and were loving our new home. Would highly recommend
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I expent 2 years with this ...
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1 Star Review
By : 'Camilo'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : BS2
5 Dec 2020
People found this helpful3
I expent 2 years with this company, We have few issue like the oven doesn't work and they take over 7 mounts to fix it, when we leave the flat we pay 200 for professional cleaning everything was perfect but they complain about the oven cleaning, extractor and bathroom I have pictures a looks ... Read Full Review
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Comments (0)I expent 2 years with this company,
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Camilo said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 5th Dec 2020
I expent 2 years with this company,
We have few issue like the oven doesn't work and they take over 7 mounts to fix it, when we leave the flat we pay 200 for professional cleaning everything was perfect but they complain about the oven cleaning, extractor and bathroom I have pictures a looks super clean
Anyway we discussed with them and we didn't want to pay from our deposit another 200 just for that and they try to charge Moro about things they give to us all ready in that conditions I will highly recommend to take pictures of everything before you leave the flat if not they will still your money, take to us more than 1 mount have the deposit back they say maybe is gonna be more deductions when is people living already there
Worse experience ever try to avoid this company everything looks nice at the beginning but is all fake,
You will see what happens if you have any issue with this company
Run away from Ocean lettings don't give your money to this people they don't care about you
Here is some pictures how we leave the bathroom and the oven and extractor,
Wasn't enough clean unbelievable.
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Ocean lettings completely ...
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1 Star Review
By : 'Alice'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : BS6
19 Feb 2020
People found this helpful5
Ocean lettings completely made life difficult for myself and my housemate in lots of ways. They were unhelpful, appearing to avoid answering questions when emailed, such as about our mice problem. We had huge holes in and around the property which needed to be filled to stop the mice from coming... Read Full Review
Comments (0)Ocean lettings completely made life difficult for myself and my housemate in lots of ways. They were unhelpful, appearing to avoid answering questions when emailed, such as about our mice problem.
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Alice Sutherland said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 19th Feb 2020
Ocean lettings completely made life difficult for myself and my housemate in lots of ways. They were unhelpful, appearing to avoid answering questions when emailed, such as about our mice problem.
We had huge holes in and around the property which needed to be filled to stop the mice from coming in (the mice were leaving droppings everywhere including on our kitchen surfaces) but this work never got done.
When my housemate chose to move out but I wished to stay, they wanted me to completely move out for 5 days and back in again, not even allowing me to leave my bed at the property. I agreed to do this despite the upheaval and cost, and then the rent was put up with no warning at the last moment. I was threatened with If you don't return the application form today we will put the property back on the market - when I was at work - so could have missed the email (even though had told them the day before I was in process of returning the form). This is just a small snippet of how we were treated. Due to their actions, I was vulnerably housed for the Christmas period, despite the fact I had never wanted to leave my home. I found many of the staff (one in particular) to be rude and manipulative - saying one thing to me and another to my housemate - as if she were trying to play us off against each other. I had a wholly stressful and unsatisfactory experience with Ocean lettings.
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The worst last year as tenet ...
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1 Star Review
By : 'Lianna'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : BS7
6 Nov 2019
People found this helpful5
I used Ocean Lettings for 3 and half years as a renter, When we had the first person who looked after our property Janna all was well until towards the end of our tenancy a man named Jacob took over. During our year with Jacob, it took 6 months to respond to a broken tap that had rotted away... Read Full Review
Comments (0)I used Ocean Lettings for 3 and half years as a renter, When we had the first person who looked after our property Janna all was well until towards the end of our tenancy a man named Jacob took over.
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Lianna Davies said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 6th Nov 2019
I used Ocean Lettings for 3 and half years as a renter, When we had the first person who looked after our property Janna all was well until towards the end of our tenancy a man named Jacob took over.
During our year with Jacob, it took 6 months to respond to a broken tap that had rotted away and mould all over the bathroom (we had just had a baby - this was a big concern of ours)
6 months, until we said we were not going to pay our rent until something was done about it.
Our other problem was which we noted to contractor that our upstairs blinds were broken (one wouldn’t close the other always open)
Which after 3 and half years to me is fair wear and tear / a problem that was meant to be fixed.
We decided to move out, we spent nearly £400 on getting it returned to the way we left it
Over £200 of that was a professional clean and carpet clean.
Re painting some things ect
When we came to move out the workmen were already in fixing and the sign out sheet was done.
We had a 7 day clause in our cleaning contract for them to re visit for anything the estate agents felt wasn’t right.
I emailed the day after (I actually know the contractor and he told me Ocean had been in and did the check out sheet)
No response... for two weeks.
It eventually took over a month for Jacob to email over the report... but not with charges they wanted to charge us with. Again more emails sent, phone calls, we popped in.
No answer. Just that it’s with ‘contractors’
Although the new tenets had already moved in (we only moved around the corner)
They were withholding our deposit and as a young family it’s been hard work with getting enough money together to move in the first place.
Again weeks past and we get a response saying we will be told tomorrow how much they want to deduct...
We again two weeks later get a response after loads of chasing...
With a completely unfair amount to be taken off... so we respond with our case and evidence... Nothing.
Then eventually something but not actually responding to the evidence and answering the questions asked - like how much we have made on the deposit from interest ect
Again three weeks NOTHING.
It’s been nearly 3 months without much contact ect
It’s frustrating as we worked out we paid over £33,000 for the years we lived there and now we have moved out not even a response!
We had no other option than to take it to Bristol Council and TDS and citizens advice.
Again they haven’t responded to the TDS
Jacob has been the least trustworthy agent I have worked with and I advise anyone not to rent with Ocean if you want to actually organise getting your deposit back in a good amount of time / get works done to your house.
I’ve been with a lot of crappy estate agents but this has been the worst and most stressful experience of moving out / my last year with them and I’ve rented with CJ Hole... So that’s saying a lot!
There no on the tenets side, they just want your money... and are trying to charge for the most unreasonable things.
I look forward to their response from the TDS
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If I could give no stars I ...
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1 Star Review
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS7
28 Oct 2019
People found this helpful2
If I could give no stars I probably would. I have never experienced such slow and pitiful customer service. We have always been patient with them, but to no avail. Our shower was leaking through our ceiling, our decking was falling through and rotting away, everything felt as though it was falling ... Read Full Review
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George Turner said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 28th Oct 2019
If I could give no stars I probably would. I have never experienced such slow and pitiful customer service. We have always been patient with them, but to no avail. Our shower was leaking through our ceiling, our decking was falling through and rotting away, everything felt as though it was falling apart, yet no matter how many times we mentioned this to ocean staff they were slow to reply, if they replied and the contractors they used were always rubbish and never got anything done. In fact we even overheard them talking about stealing as sacking off the job for the day (they didn't know we were in). It took them nearly 9 months to do anything, so in the end we were fortunate to speak directly to the landlords who sorted everything out instantly and were also appalled at oceans rubbish service.
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Dishonest and ...
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1 Star Review
By : 'Better'
Services : Letting( As a Tenant )
Rent PCM : £1045
Would you recommend ? : No
Postcode : BS7
1 May 2019
People found this helpful4
This agency is worth every single one of the poor reviews it has already received. Shame there's no zero stars... Read Full Review
Comments on Agent Fees
Average
Comments (0)This agency is worth every single one of the poor reviews it has already received.
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Better Elsewhere said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 30th Apr 2019
This agency is worth every single one of the poor reviews it has already received.
Shame there's no zero stars available!
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Worst Property Management in ...
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1 Star Review
By : 'Bradleystoker'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : BS32
5 Apr 2019
People found this helpful2
I have used Ocean to manage my property let for 5 years. The lettings team are professional but once it passed to Maintenance team I received the laziest most unprofessional management in teh 10 years I have let my... Read Full Review
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Comments on Agent Fees
They are taking 10% and I am chasing them up and visiting my own property to review maintenance issues. I have been billed for maintenance that Ocean agree are the tenant´s costs but as Ocean get my rental before I do, they just pay their maintenance contractors with my money and never take tenant to task saying it will be sorted at end of contract via deposit.
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Bradleystoker said about Ocean Estate Agents
Services : Letting( As a Owner )Date: 4th Apr 2019
I have used Ocean to manage my property let for 5 years. The lettings team are professional but once it passed to Maintenance team I received the laziest most unprofessional management in teh 10 years I have let my property.
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Moved into our flat at the ...
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1 Star Review
By : 'Georgia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS1
15 Mar 2018
People found this helpful4
Moved into our flat at the beginning of the year and found our apartment in an absolutely filthy state- took us months for them to agree to come and clean the carpets which were making our whole house smell of mould- and nothing ever done to address any of our other complaints about the... Read Full Review
Comments (0)Moved into our flat at the beginning of the year and found our apartment in an absolutely filthy state- took us months for them to agree to come and clean the carpets which were making our whole house smell of mould- and nothing ever done to address any of our other complaints about the dirt.
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Georgia B said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 15th Mar 2018
Moved into our flat at the beginning of the year and found our apartment in an absolutely filthy state- took us months for them to agree to come and clean the carpets which were making our whole house smell of mould- and nothing ever done to address any of our other complaints about the dirt.
Really long and bureaucratic procedure to get anything changed- meant that anything we wanted fixing e.g. the boiler which broke down often, or a window which never shut- were not fixed even remotely quickly (or at all)
Most outrageously they left out from the itinerary one of the rooms which had mould- i can only assume in an attempt to not allow me any kind of official proof that i had moved into a room where the walls were covered with black mould.
Really REALLY wouldn't recommend letting with them- especially if you are a student as they treated us really patronisingly and listened to none of our complaints.
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We have had, and are ...
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1 Star Review
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS7
3 Feb 2018
People found this helpful2
We have had, and are currently having a terrible experience of Ocean. They were uninformative and incorrect about several aspects of the house when we moved in. They have ignored several maintenance requests for broken wooden flooring a faulty radiator and a faulty front door lock that led to us... Read Full Review
Comments on Agent Fees
Extortionate agency fees for an appalling service.
Comments (2)We have had, and are currently having a terrible experience of Ocean.
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Tenant said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 3rd Feb 2018
We have had, and are currently having a terrible experience of Ocean.
They were uninformative and incorrect about several aspects of the house when we moved in. They have ignored several maintenance requests for broken wooden flooring a faulty radiator and a faulty front door lock that led to us being locked out overnight.
Despite having complained about the lock several times, Ocean never changed/fixed the lock and always fobbed us off that 'a contractor would come and take a look'. They then refused to take responsibility for the fact that three working professionals were locked out overnight, due to a fault on a lock that we had asked to be changed. We have had several unapologetic emails since, and no evidence that they are going to take responsibility.
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By : Jessica
22 Jul 2018It's not our first time renting a house. We lived in a few other countries and dealt with other letting agents. I am afraid our experience with ocean wasn't great at all. The whole process was ...
Appalling service - treated ...
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1 Star Review
By : 'Livgab'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS1
18 Nov 2017
People found this helpful3
Appalling service - treated like second class citizens even though we pay nearly £2000 per month rent. Very unprofessional and wouldn't know the truth if they fell over it. Would never use them... Read Full Review
Comments on Agent Fees
Extortionate
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Livgab said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 18th Nov 2017
Appalling service - treated like second class citizens even though we pay nearly £2000 per month rent. Very unprofessional and wouldn't know the truth if they fell over it. Would never use them again.
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Absolutely useless on the ...
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1 Star Review
By : 'Clive'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS7
27 Jul 2017
People found this helpful4
Absolutely useless on the customer service front - these guys can't even pick up the phone (you're on endless hold, I waited multiple times for over 20 minutes) to engage you in properties they've advertised or response to emails - so god knows what they'd actual be like as letting agents you'd... Read Full Review
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Clive Doncaster said about Ocean Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 26th Jul 2017
Absolutely useless on the customer service front - these guys can't even pick up the phone (you're on endless hold, I waited multiple times for over 20 minutes) to engage you in properties they've advertised or response to emails - so god knows what they'd actual be like as letting agents you'd need to contact for help with a rental or mortgaged property! Not recommended at all
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Bathroom tap broke - they ...
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2 Star Review
By : 'Zbig'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS7
29 Jun 2017
People found this helpful1
Bathroom tap broke - they replaced it for a new one (and to be fair, it was done quickly), but left old hose and shower head and refused to provide the rest of the set. According to the property manager its perfectly fine to replace half of the bath tap set - as long as it works, aesthetics do not... Read Full Review
Comments (0)Bathroom tap broke - they replaced it for a new one (and to be fair, it was done quickly), but left old hose and shower head and refused to provide the rest of the set. According to the property manager its perfectly fine to replace half of the bath tap set - as long as it works, aesthetics do not matter. I wonder if they will charge for half the set, too, and how happy with the new aesthetics will be the chap that will have the shower head fixed as a perfect mismatch to his bath set.
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Zbig said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 28th Jun 2017
Bathroom tap broke - they replaced it for a new one (and to be fair, it was done quickly), but left old hose and shower head and refused to provide the rest of the set. According to the property manager its perfectly fine to replace half of the bath tap set - as long as it works, aesthetics do not matter. I wonder if they will charge for half the set, too, and how happy with the new aesthetics will be the chap that will have the shower head fixed as a perfect mismatch to his bath set.
Fixing the bath side cover that contractor damaged during repairs is not planned so far it seems.
Generally getting any information about when the repairs will happen is an uphill struggle all the time - 'somebody will call/come, someday, bye'. And then wait a week, as staff seems to be part time only. I never get from them precise information as per who will come, when, and what is he going to do - and contractors seem to be similarly confused when they come around. Latest example - folks came, looked around, left. Maybe some day I will get some information about what will happen next...
I have been trying to get in touch with the manager - no chance to reach him by the phone, no answers to emails.
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I was appalled by the rental ...
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1 Star Review
By : 'Baggers'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : BS6
23 Nov 2016
People found this helpful7
I was appalled by the rental team at ocean let's Gloucester Road! The manager actually watched me nearly cry in the office over anti social neighbours and the staff member told me she wasn't in the office and I couldn't make an appointment even though the manager was sitting on the desk opposite!... Read Full Review
Comments on Agent Fees
Outrageous I was charged 500 pounds in relisting fees as I had to leave contract early due aggressive and anti social neighbours who lived in he flat above. They refused to not charge me due to no fault of my own and then stated they had nothing to do with the issue and it was up to the landlord. They promote this property and is on their books!
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Baggers said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 23rd Nov 2016
I was appalled by the rental team at ocean let's Gloucester Road! The manager actually watched me nearly cry in the office over anti social neighbours and the staff member told me she wasn't in the office and I couldn't make an appointment even though the manager was sitting on the desk opposite! When she finally spoke with us she was cold and patronising and aggressive! Highly unprofessional behaviour and they rent out sub standard flats!!! I was appalled and I have rented for many years
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Terrible Service - Avoid at ...
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1 Star Review
By : 'Landlady'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BS8
30 Sept 2016
People found this helpful5
Terrible Service - Avoid at all costs As a landlord I have experienced lies, severe delays in responding to my emails if I get a response at all, overcharging, and when I finally decide to leave them I get a �250 sting in the form of a 'downgrade fee'.... Read Full Review
Comments on Agent Fees
Bad - zero value for money
Comments (0)Terrible Service - Avoid at all costs
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Landlady said about Ocean Estate Agents
Services : Letting( As a Owner )Date: 29th Sep 2016
Terrible Service - Avoid at all costs
As a landlord I have experienced lies, severe delays in responding to my emails if I get a response at all, overcharging, and when I finally decide to leave them I get a �250 sting in the form of a 'downgrade fee'.
Disgusting.
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*The most serious issues for ...
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1 Star Review
By : 'Li'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS6
6 Sept 2016
People found this helpful4
*The most serious issues for which they charged £300: * I signed a form and paid a deposit for a *tenancy* to be a tenant. A few days before moving in they finally sent the contract which was a *lease agreement*, and I was to be a lodger. Upon questioning this, they refused to make it a... Read Full Review
Comments on Agent Fees
I paid £300
Comments (0)*The most serious issues for which they charged £300:
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Li said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 5th Sep 2016
*The most serious issues for which they charged £300:
* I signed a form and paid a deposit for a *tenancy* to be a tenant. A few days before moving in they finally sent the contract which was a *lease agreement*, and I was to be a lodger. Upon questioning this, they refused to make it a proper tenancy, glossing over the fact that my deposit no longer needed to be protected, and that I could be asked to leave the house with half the normal notice. The staff are rude, and refused to offer any sort of refund when questioned about this.
* They ** try to force people to buy tenants liability insurance, a useless insurance for which they get a commission from Endsleigh. To avoid this ***, simply sign up with an Internet provider (not Endsleigh) and cancel shortly afterwards.
* They sell your details to Virgin Cable
* They lied about the number of people in the house, stating two less than there actually were.
* They show people around your room without asking, and without notice. They have no respect for the terms in the contract they write.
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Had the misfortune to be a ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : BS7
22 Jul 2016
People found this helpful1
Had the misfortune to be a tenant on an ocean property for three years.incompetent on multiple levels with some terrible company policy. I won't bore the reader with every single detail, but leave a single anecdote. Our property contained a dishwasher in the contact which broke down early on. We... Read Full Review
Comments on Agent Fees
Very overpriced - from what I gather the landlord thought this too
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Anonymous said about Ocean Estate Agents
Services : Letting( As a Tenant )Date: 21st Jul 2016
Had the misfortune to be a tenant on an ocean property for three years.incompetent on multiple levels with some terrible company policy. I won't bore the reader with every single detail, but leave a single anecdote. Our property contained a dishwasher in the contact which broke down early on. We contacted the agent who sent out someone about two months later. Telling us that the dishwasher wouldn't work (despite it working for months prior and why did they install it in the first place or put it on the contract) they told one of us that they would happily replace it with shelving "for free". They sent this email to one of us who was leaving the next month who wasn't the primary tenant and had already informed ocean she was leaving - she agreed to the conditions. The next day I found this out and had the remaining housemates all email ocean telling then we hadn't agreed to the terms. Woke up the next day to find a handyman taking out the dishwasher despite no notice of entry given. We get a new shelf instead of a dishwasher. I could go on and on about this story or tell one of the many others, but I think this one sums them up nicely. Incompetent, terrible customer srrvice - although to be fair most of the front of house I've met were friendly. Avoid.
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I came away from Ocean ...
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1 Star Review
By : 'Paul'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS6
11 Oct 2013
People found this helpful8
I came away from Ocean feeling patronised and condescended to by their staff. There was a distinct lack of clarity at every stage of the process and communication from them regarding whether or not we had been agreed to take a house was not good. There also seemed to be vastly too many... Read Full Review
What agent could do to change your mind?
- Greater clarity and communication regarding where the process was at. - More polite and less pedantic staff. - Greater clarity over exactly when the holding fee would be returned to us. - Fewer viewings for properties with some minimal feedback if rejected.
Comments (0)I came away from Ocean feeling patronised and condescended to by their staff. There was a distinct lack of clarity at every stage of the process and communication from them regarding whether or not we had been agreed to take a house was not good. There also seemed to be vastly too many prospective viewings for the properties that we saw, (the second had 20 viewings that morning) so not only were we rushed through our viewing, but also needed to queue with five other parties, (and we were one of the first to put down a holding fee) to apply. This seems to be overkill as surely a landlord doesn't need to choose from 20 sets of suitable applicants and their policy to then deposit all of your holding fees into their own bank account makes this process seem somewhat circumspect. We were, after all, only one of 20 potential applicants, (5 sets of which definitely put down a holding fee), for one property of possibly dozens on their books. At £400 each, that's a significant amount of money. When we asked whether any of us were smokers i said that I might have an occasional cigarette in the pub on the weekend but never smoke at home which the agent insisted made me a full time smoker and that she had to put it on the form. She did this for both properties we applied for despite my express wishes for her not to, something which I'm sure contributed to us not securing either property. We are all professionals on good salaries in our late 20's to early 30's and had no feedback as to why we had not been accepted on either property or what else we could do to help future applications.
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Paul said about Ocean Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 11th Oct 2013
I came away from Ocean feeling patronised and condescended to by their staff. There was a distinct lack of clarity at every stage of the process and communication from them regarding whether or not we had been agreed to take a house was not good. There also seemed to be vastly too many prospective viewings for the properties that we saw, (the second had 20 viewings that morning) so not only were we rushed through our viewing, but also needed to queue with five other parties, (and we were one of the first to put down a holding fee) to apply. This seems to be overkill as surely a landlord doesn't need to choose from 20 sets of suitable applicants and their policy to then deposit all of your holding fees into their own bank account makes this process seem somewhat circumspect. We were, after all, only one of 20 potential applicants, (5 sets of which definitely put down a holding fee), for one property of possibly dozens on their books. At £400 each, that's a significant amount of money. When we asked whether any of us were smokers i said that I might have an occasional cigarette in the pub on the weekend but never smoke at home which the agent insisted made me a full time smoker and that she had to put it on the form. She did this for both properties we applied for despite my express wishes for her not to, something which I'm sure contributed to us not securing either property. We are all professionals on good salaries in our late 20's to early 30's and had no feedback as to why we had not been accepted on either property or what else we could do to help future applications.
It's a real shame as they have numerous awards, however, after talking to some of our friends it seems they have had similar experiences. I would definitely not use them again.
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By : 'not'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BS2
23 Apr 2013
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This estate agent is not to be trusted. It was clear that the agents conspired to increase my offer on the grounds of being gazumped by a fictional party. This was put into effect by initially not issuing a bill of acceptance of the offer price, followed by not updating RightMove as to the... Read Full Review
Comments (0)This estate agent is not to be trusted.
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not mentioned said about Ocean Estate Agents
Services : Sales( As a Buyer )Date: 22nd Apr 2013
This estate agent is not to be trusted.
It was clear that the agents conspired to increase my offer on the grounds of being gazumped by a fictional party. This was put into effect by initially not issuing a bill of acceptance of the offer price, followed by not updating RightMove as to the status of the property being "sold stc" for more than week.
If your offer has "been accepted" but details are "it is in the post" and the website will "update in 24 hours" for a few days, await the next step: a mystery buyer will suddenly pipe-up, hailing from a country known for its monetary excess, putting in a cash offer - coincidentally - moments after your survey is confirmed. And then, you will receive outpourings from Ocean of how "we told the vendor that you are the more reliable buyer, but he insisted on you bettering this new bid", plus other flattery.
And don't believe a word of it. Call their bluff, because that is what they are doing.
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