Joke of a company. No one ever answers the phone. They avoid answering any of the issues you have over email and promise to get on top of it but do nothing until you email them again. Rinse and repeat. A number of serious problems have not been fixed in 6 months. Damp, broken fireplace panel,... Read Full Review

Joke of a company. No one ever answers the phone. They avoid answering any of the issues you have over email and promise to get on top of it but do nothing until you email them again. Rinse and repeat. A number of serious problems have not been fixed in 6 months. Broken glass on the stairs when... Read Full Review

A long apartment hunt for us however the team at Ocean were fantastic! Will and Abygayl were both brilliant and were loving our new home. Would highly... Read Full Review

I expent 2 years with this company, We have few issue like the oven doesn't work and they take over 7 mounts to fix it, when we leave the flat we pay 200 for professional cleaning everything was perfect but they complain about the oven cleaning, extractor and bathroom I have pictures a looks ... Read Full Review

Ocean lettings completely made life difficult for myself and my housemate in lots of ways. They were unhelpful, appearing to avoid answering questions when emailed, such as about our mice problem. We had huge holes in and around the property which needed to be filled to stop the mice from coming... Read Full Review

I used Ocean Lettings for 3 and half years as a renter, When we had the first person who looked after our property Janna all was well until towards the end of our tenancy a man named Jacob took over. During our year with Jacob, it took 6 months to respond to a broken tap that had rotted away... Read Full Review

If I could give no stars I probably would. I have never experienced such slow and pitiful customer service. We have always been patient with them, but to no avail. Our shower was leaking through our ceiling, our decking was falling through and rotting away, everything felt as though it was falling ... Read Full Review

This agency is worth every single one of the poor reviews it has already received. Shame there's no zero stars... Read Full Review

I have used Ocean to manage my property let for 5 years. The lettings team are professional but once it passed to Maintenance team I received the laziest most unprofessional management in teh 10 years I have let my... Read Full Review

Moved into our flat at the beginning of the year and found our apartment in an absolutely filthy state- took us months for them to agree to come and clean the carpets which were making our whole house smell of mould- and nothing ever done to address any of our other complaints about the... Read Full Review

We have had, and are currently having a terrible experience of Ocean. They were uninformative and incorrect about several aspects of the house when we moved in. They have ignored several maintenance requests for broken wooden flooring a faulty radiator and a faulty front door lock that led to us... Read Full Review

Appalling service - treated like second class citizens even though we pay nearly £2000 per month rent. Very unprofessional and wouldn't know the truth if they fell over it. Would never use them... Read Full Review

Absolutely useless on the customer service front - these guys can't even pick up the phone (you're on endless hold, I waited multiple times for over 20 minutes) to engage you in properties they've advertised or response to emails - so god knows what they'd actual be like as letting agents you'd... Read Full Review

Bathroom tap broke - they replaced it for a new one (and to be fair, it was done quickly), but left old hose and shower head and refused to provide the rest of the set. According to the property manager its perfectly fine to replace half of the bath tap set - as long as it works, aesthetics do not... Read Full Review

I was appalled by the rental team at ocean let's Gloucester Road! The manager actually watched me nearly cry in the office over anti social neighbours and the staff member told me she wasn't in the office and I couldn't make an appointment even though the manager was sitting on the desk opposite!... Read Full Review

Terrible Service - Avoid at all costs As a landlord I have experienced lies, severe delays in responding to my emails if I get a response at all, overcharging, and when I finally decide to leave them I get a �250 sting in the form of a 'downgrade fee'.... Read Full Review

*The most serious issues for which they charged £300: * I signed a form and paid a deposit for a *tenancy* to be a tenant. A few days before moving in they finally sent the contract which was a *lease agreement*, and I was to be a lodger. Upon questioning this, they refused to make it a... Read Full Review

Had the misfortune to be a tenant on an ocean property for three years.incompetent on multiple levels with some terrible company policy. I won't bore the reader with every single detail, but leave a single anecdote. Our property contained a dishwasher in the contact which broke down early on. We... Read Full Review

I came away from Ocean feeling patronised and condescended to by their staff. There was a distinct lack of clarity at every stage of the process and communication from them regarding whether or not we had been agreed to take a house was not good. There also seemed to be vastly too many... Read Full Review

This estate agent is not to be trusted. It was clear that the agents conspired to increase my offer on the grounds of being gazumped by a fictional party. This was put into effect by initially not issuing a bill of acceptance of the offer price, followed by not updating RightMove as to the... Read Full Review