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Billingham Cooke
2.5/5, 6 Reviews
33% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
20% sales fee satisfaction
20% letting fee satisfaction
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"Avoid this agency!! Have had..."
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1 Star Review
By : 'Anonymous'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : DY5
9 Jan 2017
People found this helpful0
Avoid this agency!! Have had an awful experience from beginning to end. Plus there is an awful, rude and ignorant team of people working in both the Stourbridge and brierley hill offices. Had to move into one of their properties due to personal reasons meaning I had very little time to find somewhere. They charged me extortionate referencing fees then told me they didn't actually carry out any of the referencing, they tried to charge contract renewal fees when I asked to continue my tenancy on a rolling contract which everyone knows is illegal! They never got back to me once when I had a problem at the flat or tried to contact them in any way - they will outright ignore you! Then when I moved out of the property they refused to do a check out in my presence yet have charged a fee for that too. AVOID AVOID AVOID! Lots of better agencies out there in the local area with nicer properties with a polite team of people working there.
Comments on Agent Fees
They try to charge you fees wherever they can, falsely advertise their services. I am currently in contact with the property ombudsman as a result of their false/lack of advertisement of fees so this will soon be resolved.
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By : Matt Billingham
9 Jan 2017Dear Anonymous Reviewer, We are sorry to hear that you felt there were short comings in our service levels and to receive your review without the opportunity to discuss your matter. We employ a team of friendly, experienced and qualified agents across our network of branches. I find it hard to accept that every team member across two of our branches has been 'rude and ignorant' towards you. ALL tenants are referenced accordingly, prior to receiving an offer of formal tenancy. The due diligence is then confirmed to the landlord. Your claim that you were not referenced is simply not true. To provide clarity and transparency, all fees are advertised at every branch, with every property listing and agreed in writing, signed off by every tenant prior to the commencement of any tenancy. Our fees are comparable to other letting agents in our area of operation. We do not make a charge for a tenancy to become a statutory periodic tenancy, only for any pre-agreed administrative expenses. We offer mutually convenient times for tenants to check out of a property where a tenant wishes to be present. If such a time cannot be agreed a check out is done at the next earliest available opportunity and findings reported to both landlord and tenant. Letting in the region of 500 properties per annum and 1000's of properties over a period of 10 years we have never received the feedback you have provided above and request that anonymous contact me personally at matt@billinghamcooke.co.uk to discuss further if required. Yours sincerely, Matt Billingham Director
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 20% | £0 | £0 |
| Lettings | 0% | 20% | £525 | £525 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 3 | 1 | 0 | 1 | 0 | 0 | 1 |
Opening Hours
- Monday :
- Tuesday :
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- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Poor Service, exploitation of ...
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1 Star Review
By : 'Anonymous'
Branch : Stourbridge, 4 Hagley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B62
15 Jan 2019
People found this helpful0
Experience has been extremely poor, this company is the worst I have ever dealt with. The letting department has been awful from start to finish. With long term tenancies, this company will charge £120 every time you have to renew your tenancy, the new estate agents I'm with only charge £40. ... Read Full Review
Comments on Agent Fees
Endless list of fees too much
Comments (1)Was this helpful?:
By : Matt Billingham
15 Jan 2019Dear Anonymous Reviewer, We are sorry to hear that in this instance we have not met the high standards of customer service that we aim to deliver to our tenants. If you are a tenant of ours...
Fantastic ...
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5 Star Review
By : 'the2Jos'
Branch : Stourbridge, 4 Hagley Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DY8
26 Mar 2018
People found this helpful0
We were very impressed with the service provided to us by Jeremy Rhead at Billingham Cooke. He is a trustworthy Estate Agent who is very knowledgable, supportive and helpful, no request was too much trouble! Communication was excellent from start to finish and he helped make the purchasing process ... Read Full Review
Comments (0)Was this helpful?:
Great service from start to ...
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5 Star Review
By : 'Faye'
Branch : Stourbridge, 4 Hagley Road
Services : Sales (As a Vendor)
Sold price : £195
Would you recommend ? : Yes
Postcode : DY6
25 Jul 2017
People found this helpful0
Great service from start to finish. The photos were great, the advert went up straight away and the house sold in 4 days. The whole process was an easy and pleasant and communication was great. The fees were very reasonable. I would highly recommend this estate ... Read Full Review
Comments on Agent Fees
the fees were very reasonable in comparison with the other agents in the locality.
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Moved in with no shower. ...
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1 Star Review
By : 'richardlardner'
Branch : Stourbridge, 4 Hagley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B9
7 Feb 2017
People found this helpful1
Moved in with no shower. unable to use fridge or washing machine as faulty ones were hard wired in the wall. Spent �2000 recarpetting the house - told deposit to be released but took �75 for 'exit fee' as well as nearly �700 on relisting. Terrible - save yourself the hassle and go ... Read Full Review
Comments on Agent Fees
Terrible - their fees are extortionate. Charged for days we didn't even have keys to the house as well as being told incorrect info regarding our deposit being paid in full
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Avoid this agency!! Have had ...
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1 Star Review
By : 'Anonymous'
Branch : Stourbridge, 4 Hagley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DY5
9 Jan 2017
People found this helpful0
Avoid this agency!! Have had an awful experience from beginning to end. Plus there is an awful, rude and ignorant team of people working in both the Stourbridge and brierley hill offices. Had to move into one of their properties due to personal reasons meaning I had very little time to find ... Read Full Review
Comments on Agent Fees
They try to charge you fees wherever they can, falsely advertise their services. I am currently in contact with the property ombudsman as a result of their false/lack of advertisement of fees so this will soon be resolved.
Comments (1)Was this helpful?:
By : Matt Billingham
9 Jan 2017Dear Anonymous Reviewer, We are sorry to hear that you felt there were short comings in our service levels and to receive your review without the opportunity to discuss your matter. We employ a ...
Contacted the agent in ...
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2 Star Review
By : 'John'
Branch : Stourbridge, 4 Hagley Road
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £525
Would you recommend ? : No
Postcode : DY3
14 Oct 2015
People found this helpful0
Contacted the agent in relation to booking a viewing at one of their advertised properties. In doing so was advised that this property was on hold as instructed by the landlord whilst they hear back as the property could be given to an existing tenant. Whilst this was the case the property however ... Read Full Review
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Comments on Agent Fees
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
