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Chelmsford, CM1
3.4/5, 8 Reviews
50% Recommended
67% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
"I viewed a property with..."
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1 Star Review
By : 'Nick'
Services :
Would you recommend ? : No
20 Mar 2012
People found this helpful10
I viewed a property with Martin & Co for a rental property in Chelmer Village, Chelmsford Essex From the time of the first phone call it was a shocking display of incompetence. Somehow we managed to arrange a viewing despite the very inexperienced young lady not really knowing her job; she had a serious lack of knowledge regarding the property Martin and Co were advertising. During the viewing I said "the main reception area was dark and there was a lack of natural sunlight due to the small window", the girl replied "its OK if you turn on all the lights" this was in the middle of the day! We had only been there about five min before another couple knocked on the door to view the property (obviously double booked) the agent said we should show our-self's round upstairs so she could also show them the downstairs, we didn't see her again for about 10 Min's. Finally when we went down stairs and stood about while the other couple asked questions, finally we got to speak to her again, she was clueless about everything. Despite her lack of knowledge we were interested in the property and asked her to contact us ASAP to discuss the referencing once she found out the answers to our questions, simple stuff like "when is the property available to move in?". she didn't call back, when I called them back I spoke to someone else who rudely informed me that the property was no longer available. Avoid Martin and Co Chelmsford at all costs, they had no idea how to be professional and were rude and seemed only interested in the sale commission. I can only speak about the staff at Chelmsford and have had no dealings with other branches of Martin & Co
What agent could do to change your mind?
1) They could have advanced knowledge of the property they were trying to sell, which would have made them seem less incompetent. 2) They need to be more professional 3) They need to be polite and not rude 4) they need to allow time for viewings, or address the reasons they double booked us I will never use Martin & Co Chelmsford fin the future and would discourage anyone from using their services.
Was this helpful?:
By : Stephen Frost
15 Apr 2012I would ask, If you have a valid complaint, please contact me personally, specify your name and I will be able to respond accordingly. We pride ourselves on the level of Customer Service we offer and if this is genuine I would like to discuss this with you. Should this be a serious complaint, that I cannot resolve, we are voluntary members of The Property Ombudsman and Licenced members of ARLA who both have a process for dealing with complaints. Stephen Frost FARLA Director Martin & Co Chelmsford
By : Michael
30 Jul 2013Absolutely awful, I would avoid Chelmsford Martin & Co at all costs. The whole process, which should have been relatively simple, has been a complete mess. During the time they were in contact with me, I have spoken to at least 5 different members of the team, who I have to explain my problems too all over again, it would seem there is no communication within their team. I should have read the early warning signs when the property was first advertised incorrectly on the Martin & Co website and despite me pointing this out, the same mistake is made every time I speak to someone else. The general knowledge of the team is abysmal as none of them seem to be able to answer basic questions. I am always told “leave that with me†or I’ll get back to you†which would be fine if they actually did get back to me. When I do ask a question, I have to chase several times to get an answer and when I do get an answer, it’s of very poor quality and I’m made to feel like I’m doing something wrong for chasing! The general feeling is that the staff do not seem to care.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £600 | £1,100 |
Address
Martin & Co
15 Duke Street, Chelmsford, Essex
CM1 1HL
01245 330500
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
tenant with Martin and Co for ...
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5 Star Review
By : 'Victoria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CM2
21 Feb 2024
People found this helpful0
I have been a tenant with Martin and Co for nine years. Always amazing! Kerri is always around to deal with any issues and anything I need is dealt with promptly and professionally. Letting agents have a bad reputation but I’ve always been really impressed with Kerri and the whole... Read Full Review
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The Team Martin& Co ...
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5 Star Review
By : 'Leena'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : CM1
16 Mar 2023
People found this helpful0
The Team Martin& Co is one of the best letting agency. All staff are very professional as well as approachable. I rented an apartment for about 3 years from Martin & Co. I never experienced any problem with there service. Good luck... Read Full Review
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I love how I was treated ...
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5 Star Review
By : 'Cecilia'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : CM2
7 Feb 2023
People found this helpful0
I love how I was treated professionally from viewing to letting. In terms pf customer relations and feedback, I will score them 5/5. Thanks everyone at Chelmsford... Read Full Review
Comments (0)Was this helpful?:
Tenat for last ...
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5 Star Review
By : 'Jana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CM1
21 Dec 2018
People found this helpful0
I'm renting through Martin&co for last 3 years and they are all very professional/friendly and always sorted my issues quickly. I know many of them and hands up for allthe good job they provide. The only person I couldnt deal with luckily left so you'll be in good hands. ... Read Full Review
Comments on Agent Fees
Fees are more higher then in other places but frankly i think other agencies aren’t far off.
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Thank you for your ...
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4 Star Review
By : 'Gill'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CM1
19 Sept 2018
People found this helpful0
Thank You Casey for all your help in finding me a house to let that would take my dog. I had been to all estate agents down Duke St leaving my details and no one even to this date has rung me to see how I was getting on, except you at Martin and co. You then rung me to say you had a property... Read Full Review
Comments on Agent Fees
Not too bad
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Martin & Co Chelmsford ...
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1 Star Review
By : 'WhatGoesAround'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM2
8 Oct 2014
People found this helpful5
Martin & Co Chelmsford are quite frankly the worst company I've ever had the displeasure of dealing with. I can safely advise anyone who is looking to buy/rent a new property to avoid them at all costs. Even if my dream property became available through Martin & Co, I would avoid them like ... Read Full Review
Comments (1)Was this helpful?:
By : Emma Roberts
9 Oct 2014I'm very sorry that you feel that the service you received has not met your expectations. As this complaint is anonymous, I am unable to investigate further at this point. I would very much like the...
Poor service. They've ...
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1 Star Review
By : 'Paul'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CO3
30 May 2013
People found this helpful2
Poor service. They've arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I'm not from Chelmsford and I had to buy a train ticket, they've wasted my money.... Read Full Review
What agent could do to change your mind?
Poor service. They\'ve arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I\'m not from Chelmsford and I had to buy a train ticket, they\'ve wasted my money. Rubbish.
Comments (1)Was this helpful?:
By : Stephen Frost FARLA Director
26 Jul 2013We are sorry to learn that you felt this way. We have investigated the matter and have spoken with your Mother, whom the viewing was booked. It was with regret that we had to cancel the viewing at...
I viewed a property with ...
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1 Star Review
By : 'Nick'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
20 Mar 2012
People found this helpful10
I viewed a property with Martin & Co for a rental property in Chelmer Village, Chelmsford Essex From the time of the first phone call it was a shocking display of incompetence. Somehow we managed to arrange a viewing despite the very inexperienced young lady not really knowing her job; she had ... Read Full Review
What agent could do to change your mind?
1) They could have advanced knowledge of the property they were trying to sell, which would have made them seem less incompetent. 2) They need to be more professional 3) They need to be polite and not rude 4) they need to allow time for viewings, or address the reasons they double booked us I will never use Martin & Co Chelmsford fin the future and would discourage anyone from using their services.
Comments (2)Was this helpful?:
By : Stephen Frost
15 Apr 2012I would ask, If you have a valid complaint, please contact me personally, specify your name and I will be able to respond accordingly. We pride ourselves on the level of Customer Service we offer and ...
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Last updated at 11/30/2, 12:00:00 AM by allAgents
