By : 'Victoria' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : CM2
21 Feb 2024
People found this helpful0
I have been a tenant with Martin and Co for nine years. Always amazing! Kerri is always around to deal with any issues and anything I need is dealt with promptly and professionally. Letting agents have a bad reputation but I’ve always been really impressed with Kerri and the whole... Read Full Review
Services : Letting( As a Tenant )Date: 21st Feb 2024
I have been a tenant with Martin and Co for nine years. Always amazing! Kerri is always around to deal with any issues and anything I need is dealt with promptly and professionally. Letting agents have a bad reputation but I’ve always been really impressed with Kerri and the whole team.
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5 Star Review
By : 'Leena' Services : Letting( As a Tenant ) Rent PCM : £1050 Would you recommend ? : Yes Postcode : CM1
16 Mar 2023
People found this helpful0
The Team Martin& Co is one of the best letting agency. All staff are very professional as well as approachable. I rented an apartment for about 3 years from Martin & Co. I never experienced any problem with there service.
Good luck... Read Full Review
Services : Letting( As a Tenant )Date: 16th Mar 2023
The Team Martin& Co is one of the best letting agency. All staff are very professional as well as approachable. I rented an apartment for about 3 years from Martin & Co. I never experienced any problem with there service. Good luck team
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5 Star Review
By : 'Cecilia' Services : Letting( As a Tenant ) Rent PCM : £1100 Would you recommend ? : No Postcode : CM2
7 Feb 2023
People found this helpful0
I love how I was treated professionally from viewing to letting. In terms pf customer relations and feedback, I will score them 5/5. Thanks everyone at Chelmsford... Read Full Review
Services : Letting( As a Tenant )Date: 7th Feb 2023
I love how I was treated professionally from viewing to letting. In terms pf customer relations and feedback, I will score them 5/5. Thanks everyone at Chelmsford office
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Tenat for last ...
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5 Star Review
By : 'Jana' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : CM1
21 Dec 2018
People found this helpful0
I'm renting through Martin&co for last 3 years and they are all very professional/friendly and always sorted my issues quickly. I know many of them and hands up for allthe good job they provide.
The only person I couldnt deal with luckily left so you'll be in good hands. ... Read Full Review
Comments on Agent Fees
Fees are more higher then in other places but frankly i think other agencies aren’t far off.
Services : Letting( As a Tenant )Date: 21st Dec 2018
I'm renting through Martin&co for last 3 years and they are all very professional/friendly and always sorted my issues quickly. I know many of them and hands up for allthe good job they provide. The only person I couldnt deal with luckily left so you'll be in good hands. Would fully recommend themð
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4 Star Review
By : 'Gill' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : CM1
19 Sept 2018
People found this helpful0
Thank You Casey for all your help in finding me a house to let that would take my dog. I had been to all estate agents down Duke St leaving my details and no one even to this date has rung me to see how I was getting on, except you at Martin and co. You then rung me to say you had a property... Read Full Review
Services : Letting( As a Tenant )Date: 18th Sep 2018
Thank You Casey for all your help in finding me a house to let that would take my dog. I had been to all estate agents down Duke St leaving my details and no one even to this date has rung me to see how I was getting on, except you at Martin and co. You then rung me to say you had a property available. Thank you so much for your help. Gill
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Martin & Co Chelmsford ...
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1 Star Review
By : 'WhatGoesAround' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : CM2
8 Oct 2014
People found this helpful5
Martin & Co Chelmsford are quite frankly the worst company I've ever had the displeasure of dealing with. I can safely advise anyone who is looking to buy/rent a new property to avoid them at all costs. Even if my dream property became available through Martin & Co, I would avoid them like ... Read Full Review
Services : Letting( As a Tenant )Date: 7th Oct 2014
Martin & Co Chelmsford are quite frankly the worst company I've ever had the displeasure of dealing with. I can safely advise anyone who is looking to buy/rent a new property to avoid them at all costs. Even if my dream property became available through Martin & Co, I would avoid them like the plague. They are horrendous in every aspect of their business and charge extortionate rates for a pitiful service.
From the very first communication to the last, they have proved themselves to be a total shambles time and time again. The “charges†they request are an outright robbery and it is questionable how they are legally able to request these. An example of the “charges†is as follows:
1. Arrangement fee – (£50.00) I'm fairly certain this consisted of making a phone call.
2. Reference Fee – (£30.00) This is literally providing a reference for my new landlord. However, I was informed that £30.00 was a discount, oh thanks!
3. Check in fee – (£120.00) I would love to know what administration takes place that justifies charging £120?
I could try to understand the justification for some of the fees charged if the service provided had been up to an adequate level. However, this was not the case and everything Martin & Co provided was slow, unhelpful and bad-mannered. The day I moved in, the property was dirty and had numerous issues despite being 'professionally cleaned'. I immediately began to doubt that the property had actually been checked before I moved in. If it had, then it was done very poorly.
If you have been unfortunate enough to have made the same fatal mistake of going with M&C, then just hope and pray that nothing goes wrong. Not only is their service poor in terms of taking an absolute age attempting to rectify trivial stuff, (if at all) but they will also try and make you feel guilty for making genuine complaints! I received comments back such as “nobody has ever complained about the cleaning before?†I found this extremely unhelpful and irrelevant to my case.
If you fancy throwing away money for an appalling service and an unprofessional company who has no regard for its customers then by all means go with Martin & Co. I would highly recommend that you take your business elsewhere and never have to go through a similar experience.
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I'm very sorry that you feel that the service you received has not met your expectations. As this complaint is anonymous, I am unable to investigate further at this point. I would very much like the...
Poor service. They've ...
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1 Star Review
By : 'Paul' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : CO3
30 May 2013
People found this helpful2
Poor service. They've arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I'm not from Chelmsford and I had to buy a train ticket, they've wasted my money.... Read Full Review
What agent could do to change your mind?
Poor service. They\'ve arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I\'m not from Chelmsford and I had to buy a train ticket, they\'ve wasted my money. Rubbish.
Services : Letting( As a Prospective Landlord/Tenant )Date: 30th May 2013
Poor service. They've arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I'm not from Chelmsford and I had to buy a train ticket, they've wasted my money. Rubbish.
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We are sorry to learn that you felt this way. We have investigated the matter and have spoken with your Mother, whom the viewing was booked. It was with regret that we had to cancel the viewing at...
I viewed a property with ...
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1 Star Review
By : 'Nick' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No
20 Mar 2012
People found this helpful10
I viewed a property with Martin & Co for a rental property in Chelmer Village, Chelmsford Essex
From the time of the first phone call it was a shocking display of incompetence. Somehow we managed to arrange a viewing despite the very inexperienced young lady not really knowing her job; she had ... Read Full Review
What agent could do to change your mind?
1) They could have advanced knowledge of the property they were trying to sell, which would have made them seem less incompetent.
2) They need to be more professional
3) They need to be polite and not rude
4) they need to allow time for viewings, or address the reasons they double booked us
I will never use Martin & Co Chelmsford fin the future and would discourage anyone from using their services.
Services : Letting( As a Prospective Landlord/Tenant )Date: 20th Mar 2012
I viewed a property with Martin & Co for a rental property in Chelmer Village, Chelmsford Essex From the time of the first phone call it was a shocking display of incompetence. Somehow we managed to arrange a viewing despite the very inexperienced young lady not really knowing her job; she had a serious lack of knowledge regarding the property Martin and Co were advertising. During the viewing I said "the main reception area was dark and there was a lack of natural sunlight due to the small window", the girl replied "its OK if you turn on all the lights" this was in the middle of the day! We had only been there about five min before another couple knocked on the door to view the property (obviously double booked) the agent said we should show our-self's round upstairs so she could also show them the downstairs, we didn't see her again for about 10 Min's. Finally when we went down stairs and stood about while the other couple asked questions, finally we got to speak to her again, she was clueless about everything. Despite her lack of knowledge we were interested in the property and asked her to contact us ASAP to discuss the referencing once she found out the answers to our questions, simple stuff like "when is the property available to move in?". she didn't call back, when I called them back I spoke to someone else who rudely informed me that the property was no longer available. Avoid Martin and Co Chelmsford at all costs, they had no idea how to be professional and were rude and seemed only interested in the sale commission. I can only speak about the staff at Chelmsford and have had no dealings with other branches of Martin & Co
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I would ask, If you have a valid complaint, please contact me personally, specify your name and I will be able to respond accordingly. We pride ourselves on the level of Customer Service we offer and ...
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