Mac & Moy Property Services

Hello We note Waynes report MAC&MOY have a reputation for providing a high standard of customer care with many high profile customers (landlords) and local clients (tenants) a base we have built up on little advertising, and one that can only take palce through word of mouth, we design our own wedsite, logos ect and do not make any reference to being a large company.Whis we feel is irrelevant ,what ever the company size if customer service and transparancy is not at the forefront. We started in 2009 part time and through this recession we are still going strong and hope to expand within the next few years. We are aware that a client may feel angry as they deal directly with us but we also make clients aware that we pass all monies to the landlord and the agreement in the end is between the landlord and the tenant. We at MAC&MOY do not put pressure on and of our clients to secure a property. Wayne was made fully aware that 1) If he wanted to proceed he could secure the property with a non-refundable holding fee. During his interest there was other interest and we will always update all clients before anyone secures a property. We are in a sales based business this is not a secret, and we do not make up phantom offers. In doing this the client is made aware that the holding fee is only given and signed for ,if they wish to go ahead and if they change their minds it will not be returned. Which we believe to be a fair practice as there is time and effort put into meeting the client, arranging agreements and more importantly other clients may loose out and in turn the landlord will take a loss on a potential customer. Wayne came to MAC&MOY twice to discuss arrangements to move into the premises and only one day after signing a binding commercial lease Wayne called to change his mind. MAC&MOY informed Wayne that any monies recieved go direct into a client account and then are forwarded via cheque form to the landlord WE DO NOT HOLD ANY RENTAL ONLY CLIENTS MONIES AS THIS IS NOT OUR MONEY. In turn the agreement is between the landlord and the tenant and we ahve no further dealings on th e matter, we cannot retun money we do not hold for an agreement cleary set bewteen the landlord and the tenant. The deposit and rent is passed to the landlord Wayne broke the agreement between him and the landlord ,which we had been planning for over 3 weeks If someone does not know if they can afford or proceed they should NOT give out over £700.00 to a letting agency ,as this is cleary irresponsible and not thought out. MAC&MOY hold cheque stubs as proof that ALL monies due to the landlord less our rental fee which was within the agreed terms is forwarded to the landlord.

Hello We note Waynes report MAC&MOY have a reputation for providing a high standard of customer care with many high profile customers (landlords) and local clients (tenants) a base we have built up on little advertising, and one that can only take palce through word of mouth, we design our own wedsite, logos ect and do not make any reference to being a large company.Whis we feel is irrelevant ,what ever the company size if customer service and transparancy is not at the forefront. We started in 2009 part time and through this recession we are still going strong and hope to expand within the next few years. We are aware that a client may feel angry as they deal directly with us but we also make clients aware that we pass all monies to the landlord and the agreement in the end is between the landlord and the tenant. We at MAC&MOY do not put pressure on and of our clients to secure a property. Wayne was made fully aware that 1) If he wanted to proceed he could secure the property with a non-refundable holding fee. During his interest there was other interest and we will always update all clients before anyone secures a property. We are in a sales based business this is not a secret, and we do not make up phantom offers. In doing this the client is made aware that the holding fee is only given and signed for ,if they wish to go ahead and if they change their minds it will not be returned. Which we believe to be a fair practice as there is time and effort put into meeting the client, arranging agreements and more importantly other clients may loose out and in turn the landlord will take a loss on a potential customer. Wayne came to MAC&MOY twice to discuss arrangements to move into the premises and only one day after signing a binding commercial lease Wayne called to change his mind. MAC&MOY informed Wayne that any monies recieved go direct into a client account and then are forwarded via cheque form to the landlord WE DO NOT HOLD ANY RENTAL ONLY CLIENTS MONIES AS THIS IS NOT OUR MONEY. In turn the agreement is between the landlord and the tenant and we ahve no further dealings on th e matter, we cannot retun money we do not hold for an agreement cleary set bewteen the landlord and the tenant. The deposit and rent is passed to the landlord Wayne broke the agreement between him and the landlord ,which we had been planning for over 3 weeks If someone does not know if they can afford or proceed they should NOT give out over £700.00 to a letting agency ,as this is cleary irresponsible and not thought out. MAC&MOY hold cheque stubs as proof that ALL monies due to the landlord less our rental fee which was within the agreed terms is forwarded to the landlord.

I actaully cant belive im reading this!! in the middle of doing a deal with Michelle at the minute, and everything you seem to say is true..she asked us for £150 deposit that day..along with a further £200 a couple of days later, i wasnt sure weather to take the property either, but she did ring to say that there was other people to veiw the house and we needed to make up our minds very soon. Above all that, Michelle only does dealings in her car, as far as i can see so far. Iv been very weary of her from the start, but i thought this was because i didnt know who i was dealing with, but she seems to know how to work people to her advantage..commision much????