That Property Limited

Thank you for your comments, I am sorry to hear you were unhappy with your experience and due to the nature of your comments I would like to respond. I understand tenants can become angry and disheartened when deductions are made from their deposits and this is totally normal. Unfortunately deposit deductions are necessary when the property has not been looked after in the correct manner. The only way deductions can legally made is with a full property inspection and inventory and evidence showing the damages caused. If tenants dispute deductions there is a legal cause and a complete deposit dispute service which is an independent government ran service. In this particular case the deductions made were mostly due to poor cleaning state the property was left in. We put the landlords proposed deductions to the tenants and these were disputed. As per the correct process the matter was then passed on to the independent adjudicator who agreed with some deductions and not others. This decision was accepted and the correct portions of deposits were returned to both the tenants and landlord. All decisions are based on full evidence, including pictures, cleaning bills, inventories etc, the tenants have full access to all evidence. I understand you may still not be happy with the final deductions made but this decision is made with an independent government body who clearly agreed that these deductions were valid due to the poor state of some areas. In relation to individual repairs and meetings throughout your tenancy these were resolved at the time. In relation to proof of funds being paid to a previous agent, I'm afraid we would not have access to their financial records so this would be impossible to gather. at the time it was a very simple procedure for you as tenants to show when you paid fees, deposits etc so this could be cleared up very quickly. this was not raised as an issue at the time so I'm unsure why it is raised as an issue now. I believe these comments maybe related to the un-happiness in having part of your deposits deducted. If I can help any further or clarify any comments please contact me directly at the office. Regards David Tommis

Absolutely priceless repsonse - 'In this particular case the deductions made were mostly due to poor cleaning state the property was left in' - in short you didnt refurbush the whole house saving the landlord cost, ergo making david look good.. therefore it was in a 'bad state' - honestly cant wait to upload pics / videos of my current disputed 'poorly' cleaned apartment so you can see im not just an unecessarily disgruntled tenant but rather the fact that David is the reason Agencys get a bad name from trying to profit from deposits!