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Jesmond, Newcastle upon Tyne NE2
2.1/5, 15 Reviews
27% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
From our brand new offices in the heart of Newcastle, and from our well-established Jesmond estate agents in the exclusive suburb just north of the city centre, we provide the people of the North East with a premium quality lettings and property sales. From impartial mortgage advice and legal expertise to buy to l
et properties, student accommodation and investment opportunities, Easiliving provides you with a complete, top-to-toe letting and selling service.
"Having experienced a variety..."
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1 Star Review
By : 'Gavin'
Services :
Rent PCM : £1200
Would you recommend ? : No
Postcode : NE21
17 Oct 2016
People found this helpful2
Having experienced a variety of different lettings agents throughout my time as a student in Newcastle, I have never come across agents who are less professional, more rude and more smug than those working at Easiliving. We dealt mainly with two agents who are not listed on this website, When we were initially shown around the property we were treated with condescension throughout as Jessica eye rolled through answers to questions like, do the windows open, do the external lights work etc, as if we should have known this because it was just so obvious. We were, however, in a tight situation between the end of our previous tenancy and the current one beginning so we chose to take the property, even after *she pushed us for higher than the asking price (ill let her off with that one, she was an estate agent after all). When we went to the office to try and sign the paperwork, we offered to pay as much of the cost of moving in at the time however were told by Adam that we did not need to pay anything more than the agency fees and were told that they would get back to us. We then spent the next two weeks attempting to get a contract for us to sign however the admin girl ** was away on holiday and so nobody else in the company seemed to be capable of sending us an email with the electronically signed contract. Instead, we were forced to wait until the very day that we had to move out of our previous property to be allowed to sign the document. Not only this, but we were then told *** that it was our fault that we did not get it sorted sooner as we should have paid sooner. This was a flat out lie from both of them as we had been told on multiple occasions that we should get the paperwork sorted first, which of course never came until ****admin returned from her holidays. As to why the managing director had not come up with some sort of contingency plan as to what to do if people needed contracts whilst the admin girl was away, I will never understand. Moreover, I would have understood if we had been told that this would be the case in advance however we were simply told over and over not to worry and that we would receive the documents in time, all in the most patronizing and often outright rudest of terms. We did eventually get the keys on the day we moved out of our previous flat but were then subjected to sly digs at our expense, for most of the following year, whenever people came to view the flat as potential tenants after us.
Comments on Agent Fees
About average for Newcastle student lettings, reasonable
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £175,000 | £175,000 |
Areas covered
- NE13
- NE2
- NE20,NE8,NE11
- NE25
- NE26
- NE28
- NE29,
- NE3
- NE4
- NE5
- NE6
- NE9,NE10
Address
Easiliving
257 Jesmond Road, Newcastle upon Tyne, Tyne and Wear
NE2 1LB
0191 281 4577
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Easiliving Branches (View All 2)
Absolutely horrific, we had ...
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1 Star Review
By : 'angeldeliteft?'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : NE2
14 Aug 2021
People found this helpful1
Absolutely horrific, we had nothing but bother with them. I don’t know if it was a landlord issue or what but the amount of things I had to report that never got fixed was a joke. We had mice, mould and damp that had nothing to do with us and it was never sorted. One of the tenants had to ... Read Full Review
Attached Files
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Easiliving were responsible ...
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1 Star Review
By : 'Tales'
Services : Letting( As a Tenant )
Rent PCM : £41653
Would you recommend ? : No
Postcode : NE2
24 Feb 2021
People found this helpful0
Our tumble dryer had received and passed their inspection, however 3 days later a fire broke out from said tumble dryer. On top of that, this was on the eve of the first national lockdown, so we had to leave the house unattended for several months. When we returned the house was still covered In... Read Full Review
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The clue is in the title, ...
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1 Star Review
By : 'J'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : NE2
24 Aug 2020
People found this helpful0
The clue is in the title, Easiliving, that's what they want to make out of you. Take note all students and paying parents, this company represents the stero-typical bottom of the pile estate agents. All that was missing was the Ricky Gervais character. Do remember you are not a customer... Read Full Review
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Very very ...
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1 Star Review
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
31 Jul 2019
People found this helpful1
Would advice strongly to stay away from easyliving if you can. Very unhelpful throughout your tenancy going without hot water or heating for days and them not rushing to fix it and sending someone weeks after letting them know. Also will take large sums of money out of your deposits for very... Read Full Review
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Unprofessional and ...
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1 Star Review
By : 'Timothy'
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : No
Postcode : NE2
22 Jul 2019
People found this helpful1
My experience as a tenant was altogether disappointing and I would discourage students from renting Easiliving's properties. I lived for 9 months in a maisonette managed by Easiliving and the agency was consistently unprofessional and unhelpful when compared to other rental agencies I have... Read Full Review
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Honest ...
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5 Star Review
By : 'Tom'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : NE1
23 May 2019
People found this helpful0
I was first a student in Newcastle and became a landlord at the age of 21, the service offered by Easiliving is 5 star, I have owned properties in other cities i.e London, Bristol, Liverpool and Nottingham to name a few and have never experienced the service that I receive from Easiliving. They are ... Read Full Review
Comments on Agent Fees
Good
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Untruthful with ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £2786
Would you recommend ? : No
Postcode : NE2
4 Mar 2019
People found this helpful1
Had no issues with Easiliving until it was time to get the deposits back for our student house. We were sent an email in December stating the amounts we would receive back ( the tenancy ended in June of the same year). Upon receiving the deposits back the amounts were reduced significantly. We were ... Read Full Review
Comments on Agent Fees
Average
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Very rude as soon as they ...
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1 Star Review
By : 'University'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
13 Dec 2017
People found this helpful1
Very rude as soon as they became aware we were students, made us feel like children which was very degrading. Every time I rang them I was spoken to in a rude manor and they could not wait to get off the phone quick... Read Full Review
Comments on Agent Fees
Too high especially because they know students are struggling financially already
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Terrible service, staff are ...
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1 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
13 Oct 2017
People found this helpful1
Terrible service, staff are rude and unhelpful, will try to rip you off with anything they can, avoid at all costs, I don't know how these people can sleep at... Read Full Review
Comments on Agent Fees
Extoritionate
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Absolutely Awful. Before ...
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1 Star Review
By : 'George'
Services : Letting( As a Tenant )
Rent PCM : £78
Would you recommend ? : No
Postcode : NE2
14 Aug 2017
People found this helpful1
Absolutely Awful. Before moving in they gave us the impression the house we were looking at was much closer to where we wanted to be than it was. When we then moved in they had knowingly left one of the bathroom shower heads celletaped on and then proceeded to tell me it would be another 2 weeks... Read Full Review
Comments on Agent Fees
N\a
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Absolutely Awful. Before ...
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1 Star Review
By : 'George'
Services : Letting( As a Tenant )
Rent PCM : £78
Would you recommend ? : No
Postcode : NE2
14 Aug 2017
People found this helpful2
Absolutely Awful. Before moving in they gave us the impression the house we were looking at was much closer to where we wanted to be than it was. When we then moved in they had knowingly left one of the bathroom shower heads celletaped on and then proceeded to tell me it would be another 2 weeks... Read Full Review
Comments on Agent Fees
N\a
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Having experienced a variety ...
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1 Star Review
By : 'Gavin'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : NE21
17 Oct 2016
People found this helpful2
Having experienced a variety of different lettings agents throughout my time as a student in Newcastle, I have never come across agents who are less professional, more rude and more smug than those working at Easiliving. We dealt mainly with two agents who are not listed on this website, When we... Read Full Review
Comments on Agent Fees
About average for Newcastle student lettings, reasonable
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Easilving are a superb Estate ...
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5 Star Review
By : 'Benjamin'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : NE5
1 Apr 2015
People found this helpful0
Easilving are a superb Estate & Letting Agents with a professional and friendly approach. They have been looking after my properties in Newcastle City Centre for many years and I could not be happier with the service. They make being a landlord easy and completely stress free. Easilving... Read Full Review
Comments on Agent Fees
The fees were very competitive and I am completely satisfied with the services provided for the amount charged.
Comments (2)Was this helpful?:
By : Nadia
2 Apr 2015Hi Ben Thank you so much for the taking the time to write this review. We really appreciate your feedback and we are delighted that you are so pleased with the service we have given you. It has been ...
I have used Easivling as ...
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5 Star Review
By : 'AJW'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : NE6
20 Mar 2015
People found this helpful0
I have used Easivling as managing agents and tenant finders since 2006. During that period of 9 years I have only had 5 months of void periods which over 9 years equates to a huge success as far as I am concerned. The types of tenancies that Easiliving have secured have varied from professional... Read Full Review
What agent could do to change your mind?
commensurate with local market but knowledge, service and ability to go extra mile all reasons to recommend. A good outfit full of class.
Comments on Agent Fees
commensurate with local market but knowledge, service and ability to go extra mile all reasons to recommend. A good outfit full of class.
Comments (1)Was this helpful?:
By : Nadia
31 Mar 2015Hi AJW Thank you so much for your review on All Agents. We are so pleased that you are happy with the service we are providing and that we have successfully managed and let your property for such a...
I used this estate agent to ...
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5 Star Review
By : 'Ian'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : NE2
17 Feb 2015
People found this helpful0
I used this estate agent to sell my jesmond flat in 2014. The photos were beautiful and I received an offer close to the asking price on the flat within 2 weeks of it going on the market! I found all the staff helpful and supportive during a very stressful time and would definitely recommend them... Read Full Review
What agent could do to change your mind?
Competitive fees
Comments on Agent Fees
Competitive fees
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<p><strong>Easiliving Complaints Procedure</strong></p>
<p>If you have a problem relating to Easiliving, please discuss this with one of our branch staff. Our aim is to deal with your problem sympathetically, fairly and quickly.</p>
<p>If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will; of course, depend on the nature of the complaint.</p>
<p>If resolution is not possible on the day, a letter/email of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of your complaint, and state when we will be able to reply in greater detail.</p>
<p>You may also be asked for additional information if this is required to assist resolving the matter. A formal written outcome of this investigation will be sent to you within 15 working days.</p>
<p>In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Easiliving will have given you its final response by letter. This will be accompanied by The Property Ombudsman Consumer Guide.</p>
<p>If you are still not satisfied with the steps taken by Easiliving you can write to:</p>
<p>The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX (Telephone: (01722) 333306 or e-mail:admin@tpo.co.uk).</p>
<p>The Property Ombudsman will consider your complaint, taking in to account any points made by you and Easiliving. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency’s final offer of settlement or answer.</p>
<p>The Ombudsman’s Office may try to settle the dispute by agreement between you Easiliving If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.</p>
<p>The Ombudsman will send his decision to you and Easiliving. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish take legal action, you can do so. Your legal rights will not have been affected by the Ombudsman's decision.</p>
Last updated at 4/21/2015, 4:27:25 AM by allAgents
