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Octagon Lettings & Sales
1/5, 5 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
Being independently owned, with over 16 years combined Estate Agency experience and extensive knowledge of the local areas, we at Octagon Lettings and Sales will strive to give the best possible service.
"An awful, awful agency. The..."
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1 Star Review
Karen
By : 'David'
Services :
Would you recommend ? : No
Postcode : TW18
15 Oct 2016
People found this helpful6
An awful, awful agency. The worst stereotype of money grabbing lettings agents trying to get any quick fee from their tenants. Terrible service from start to finish of the tenancy. They pushed a service on us that we didn't want to use that would switch all our bills and council tax payments with one data entry - which didn't work, meaning we missed three months of council tax and ended up with us being in trouble with the council. The property management department are absolute con artists, making up fee after fee after fee to get any money they can form tenants. On check out they recommended a cleaning service, AnyClean, who were absolutely awful. They told us we would get a discount for booking with them - we didn't! They tried to charge us for an improper clean - but it's their recommended cleaners! I can't keep this review going, as it's making me too angry to think about. Avoid at all costs!!
Comments on Agent Fees
Terrible! Looking to take any fees whatsoever for the most minor of imagined slights.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £825 | £895 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Octagon Lettings & Sales
127a High Street, Staines, Surrey
TW18 4PD
01784 462288
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
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Latest Properties
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Discriminative And Racist ...
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1 Star Review
By : 'Doe'
Branch : Staines, 127a High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW19
28 Jun 2021
People found this helpful2
My family and I have honestly had the worst service with this Estate Agent. We found their Rent advert on Zoopla and contacted them for viewing. Upon viewing the house, we loved it and was asked to pay a holding deposit of £250 to keep the house of the market. This was done on a ... Read Full Review
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Worst agent ...
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1 Star Review
By : 'No'
Branch : Staines, 127a High Street
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : TW18
16 Apr 2021
People found this helpful2
The worst letting agent I've come across. Properties not managed at all, but I guess are happy to take money from the landlords to do so. They are virtually impossible to get hold of to rectify a problem. Fob you of saying contractors have been contacted when works need doing - then for ... Read Full Review
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An awful, awful agency. The ...
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1 Star Review
By : 'David'
Branch : Staines, 127a High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW18
15 Oct 2016
People found this helpful6
An awful, awful agency. The worst stereotype of money grabbing lettings agents trying to get any quick fee from their tenants. Terrible service from start to finish of the tenancy. They pushed a service on us that we didn't want to use that would switch all our bills and council tax payments with ... Read Full Review
Comments on Agent Fees
Terrible! Looking to take any fees whatsoever for the most minor of imagined slights.
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Octagon Lettings engineered a ...
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1 Star Review
By : 'Chris'
Branch : Staines, 127a High Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : TW18
5 Feb 2015
People found this helpful6
Octagon Lettings engineered a situation to ensure I'd forfeit my deposit by taking too long to process my application and not feeding back information from my current lettings agency until I chased them. The moment I put to them that this had taken too long and that I could not afford to wait any ... Read Full Review
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I let my house through ...
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1 Star Review
By : 'Kirti'
Branch : Staines, 127a High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
11 Apr 2011
People found this helpful7
I let my house through Octagon agents. However, even after the vacating the flat since the last two months they have not returned my deposit. They also made me pay in full my last months rent when I had vacated the flat mid month. So given that I'm now having to take the legal route to get my money ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
