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Paul Estates
4/5, 3 Reviews
67% Recommended
0% letting valuation accuracy
99% letting fee satisfaction
We are an independent agency based mid way between the City and West End covering Central, North and East London.
"Overall I had a very..."
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2 Star Review
By : 'Anonymous'
Services : Letting(I am a Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : EC1N
19 Nov 2016
People found this helpful1
Overall I had a very unpleasant experience with the agency while trying to rent a flat. Perhaps this was in part due to the landlord for that property, but even so, I think the agent shares the responsibility for keeping things in order, and I did not find things to be done professionally. Here is an overview of what happened: - I agreed to a start date, and then found out just two days in advance that the flat was not ready. The agent did not contact me about this, I had to contact him to find it out myself. - On countless occasions after I called him, the agent said he would get back to me at a certain time (in half an hour / this evening / tomorrow), and then didn't. - I asked to be informed 5 days before the revised date if things are not ready, but I wasn't. Instead, I had to contact him myself to check, and I was told it was all okay. This was not quite true - it was still not ready on the revised move-in date, but only later in the evening. - The apartment was not cleaned properly by the move-in date. The landlord said it had been professionally cleaned, but the sink, furniture, appliances, and carpets had an unacceptable amount of dust, grime, and stains. The independent inventory check company agreed that it was nowhere near a professional level. - After reporting a number of broken pieces of furniture and asking for the cleaning to be re-done by a different cleaner, the landlord refused to accept me as a tenant (which, by this point, was actually a relief), and told me that I was too difficult. The main positive thing I could say is that after this was all done, I got a full refund from the agent fairly quickly.
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By : Paul Wheeler
24 Nov 2016Thank you for your feedback but here is our reply to what really happened You did agree to a start date and the flat was not ready in time. However, this was completely out of our control as we were only an introductory agent on this property and the Landlord was organising the works. The move in date was changed for two other reasons which you have failed to mention in your review. 1. Your were going on holiday for 11 days and you said that you were happy not to be paying for a flat while you were not living there. 2. Without any delay on our part, your credit checks were not completed by the date that you were due to move in to the flat. In fact the credit checks were not completed until a week after the original start date. There is no way we, as agents would have allowed you to move in to a property without the credit check reports being properly completed. When a revised move in date was made we had agreed that I would inform you 5 days before the move in date. This was done I sent you a picture of the new shower by e-mail and advised that the professional clean(arranged by the landlord) would be carried out 2 days later. On the date of your move in the landlord contacted me to say that although the new shower had been fitted there was an issue with the hot water. I explained this to you and, as you are aware, this was completely out of our control. The landlords plumber fixed this issue and the flat was ready for you to move in to later on in that evening. When you moved in you did report some issues with the cleaning and some broken furniture. The landlord went to meet you the next day and I think he thought that it would be better for both parties not to continue with this tenancy. I would like to add that we have since found new tenants and they are happy with the flat. You mention that you got a full refund from the agent fairly quickly. I would like to add that I had to wait until 7.20pm for you to arrive in my office and we made a faster payment which you confirmed that you had received the full refund before you left our office that evening. Our service I would like to say was always professional and prompt as introduction agents only and dealing with any queries you had
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 99.00% | £1,400 | £2,600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Paul Estates
41 Greville Street
Farringdon, London, Greater London
EC1N 8PJ
020 7430 2330
Opening Hours
- Monday :
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- Friday :
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- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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I had a fantastic experience ...
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5 Star Review
By : 'Veronika'
Branch : London, 41 Greville Street
Farringdon
Services : Letting (As a Tenant)
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : WC1V
20 Sept 2019
People found this helpful0
I had a fantastic experience finding an apartment to rent in London with Paul Wheeler. Paul is very friendly, communicative and easygoing while remaining professional. He was patient with answering all my questions and walked me through the whole process, as this was my first time renting an ... Read Full Review
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I approached Paul through ...
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5 Star Review
By : 'Ben'
Branch : London, 41 Greville Street
Farringdon
Services : Letting (As a Tenant)
Rent PCM : £1733
Would you recommend ? : Yes
Postcode : SE16
13 Oct 2017
People found this helpful1
I approached Paul through Rightmove in the morning and had a response from him within an hour of having registered my interest in the property. Despite my want to see the property urgently - that same evening - Paul was very accommodating and kindly obliged to showing me around the flat that ... Read Full Review
Comments on Agent Fees
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Overall I had a very ...
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2 Star Review
By : 'Anonymous'
Branch : London, 41 Greville Street
Farringdon
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : EC1N
19 Nov 2016
People found this helpful1
Overall I had a very unpleasant experience with the agency while trying to rent a flat. Perhaps this was in part due to the landlord for that property, but even so, I think the agent shares the responsibility for keeping things in order, and I did not find things to be done professionally. Here ... Read Full Review
Comments (1)Was this helpful?:
By : Paul Wheeler
24 Nov 2016Thank you for your feedback but here is our reply to what really happened You did agree to a start date and the flat was not ready in time. However, this was completely out of our control as we...
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