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Summertown Oxford, Oxford OX2
3.2/5, 10 Reviews
60% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
"My tenancy was a history of..."
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1 Star Review
By : 'Paul'
Services : Letting(I am a Tenant)
Would you recommend ? : No
12 Jul 2011
People found this helpful8
My tenancy was a history of mismanagement and muddle. Chancellors repeatedly sent out incorrect documents, failed to renew the tenancy on time, mistakenly pursued me for debt THREE times (and had to provide written apologies and assurances that they would not do so again), lost the spare keys TWICE, and repeatedly failed to do repairs -- they left us with no heating or hot water for a week during the coldest winter for twenty years (although a contractor was available to do the repair immediately); when water leaked into the property, they refused to take action for six months; they let a contractor remove the extractor fan from the kitchen and refused to put it back for more than six months; they took several months to replace a burned-out extractor in the bathroom; they took six weeks to repair a broken window lock, although the property could not be secured during that time. We could only persuade them to replace a fifty-year old divan bed (which proved to be infested) with a decent replacement by agreeing to pay part of the cost ourselves. Although they claimed to manage the property, they referred every decision to the landlady. The landlady often delayed decisions or overruled the agent and sent in her own, distinctly unreliable, repairmen. They also ceased doing regular inspections.The company is not dishonest, but hopelessly dis-organised. They outsource everything and do not even know where the property is, and they appear to have no ability to sort problems out. The landlady has now visited the property, seen its condition, and taken it out of Chancellors' hands.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 99.00% | £2,000 | £2,250 |
Address
Chancellors
255 Banbury Road, Oxford, Oxfordshire
OX2 7HN
01865 516161, 01865 292999
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chancellors Branches (View All 54)
Tom is very professional and ...
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5 Star Review
By : 'Hui'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : OX2
23 Aug 2022
People found this helpful0
Tom is very professional and very experience. He is also very kind and helpful. It was a nice experience with the sale of my... Read Full Review
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Tom at ...
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5 Star Review
By : 'Michael'
Services : Sales (As a Vendor)
Sold price : £60000
Would you recommend ? : Yes
Postcode : OX2
2 Aug 2022
People found this helpful0
Tom at Chancellors was persistent and enthusiastic, helping to get a flat sold that had been on the market for many... Read Full Review
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Securing a ...
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5 Star Review
By : 'Ryan'
Services : Letting (As a Tenant)
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : OX1
7 Jul 2022
People found this helpful0
Adam was excellent in responding to my initial enquiry and ensuring I saw the property in a timely fashion. Throughout the whole process Adam has made it very easy and... Read Full Review
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Excellent service with a ...
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5 Star Review
By : 'Gillian'
Services : Letting (As a Owner)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : OX1
6 Jun 2022
People found this helpful0
Excellent service with a really helpful team. Adam who I dealt with seemed highly experienced and made the whole process so easy for me with my busy... Read Full Review
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I m so disappointed, this ...
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1 Star Review
By : 'Sandu'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
6 Apr 2020
People found this helpful2
I m so disappointed, this brunch they don't know what they are doing. I don't know why they put Jack Knight to be senior lettings negotiator bec he don't know what he is... Read Full Review
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David was a good salesman and ...
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3 Star Review
By : 'C.'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : OX2
21 Nov 2017
People found this helpful3
David was a good salesman and he was easy to talk to and work with. His manner was professional and he is clearly someone who enjoys his job. His manager was more difficult to work with, made me feel like he was constantly harrassing me and clearly but the interests of the Seller before mine as the ... Read Full Review
Comments on Agent Fees
I'm not sure. I was just buying a property and they were the estate agents marketing it.
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The service I received from ...
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5 Star Review
By : 'Pavoreal'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : OX2
4 Jul 2017
People found this helpful0
The service I received from the Summertown branch was highly professional and the property sold within three weeks and the follow up from the initial sale was also most... Read Full Review
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I was interested in buying an ...
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1 Star Review
By : 'Joyce'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : OX2
28 Apr 2014
People found this helpful3
I was interested in buying an one bed-room flat in North Oxford price it was advertised for £165k. I was served by this rude and arrogant sales advisor whose named Richard in Summertown branch Chancellors. He was impatient and rude as if he didn't show any interest in selling me such cheap... Read Full Review
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By : Chancellors HQ
1 May 2014All of our staff should be helpful, courteous and willing to go the extra mile for all of our clients and customers, so I was sorry to read that you felt the service you received from our Summertown...
Fairly helpful when it came ...
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1 Star Review
By : 'previous'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX2
27 Jun 2013
People found this helpful4
Fairly helpful when it came to viewing the property and organizing the let, but since then contacting Chancellors has been, without exception, slow and unhelpful. Most of the time I have had not response at all. Processes which I was informed would take only two weeks in fact took over two months.... Read Full Review
What agent could do to change your mind?
Reply to emails promptly.
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My tenancy was a history of ...
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1 Star Review
By : 'Paul'
Services : Letting (As a Tenant)
Would you recommend ? : No
12 Jul 2011
People found this helpful8
My tenancy was a history of mismanagement and muddle. Chancellors repeatedly sent out incorrect documents, failed to renew the tenancy on time, mistakenly pursued me for debt THREE times (and had to provide written apologies and assurances that they would not do so again), lost the spare keys... Read Full Review
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