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Derby, DE1
2.7/5, 7 Reviews
43% Recommended
50% sales valuation accuracy
50% sales fee satisfaction
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"Very poor. My partner and I..."
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1 Star Review
Kerry
John
By : 'dy357lx2k'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : DE74
17 Aug 2016
People found this helpful2
Very poor. My partner and I arrived early to view a property on Sunday only to be let down by nobody being there. I knocked on the front door, looked through the windows and waited for 40 minutes. After around 20 minutes I tried to contact the agent by telephone and couldn't get through. I then sent an email whilst standing at the front door. I received no reply to my email on Monday so sent another in the evening stating my displeasure with the service. I received a call from a lady called Kerry today who was apologetic albeit insincerely. At first, she questioned whether I was at the correct property I confirmed that I was. By the end of the conversation, I was essentially made out to be a liar. John was At the property until 16:30 as they always wait 15 minutes for a viewing. I sent my email whilst standing at the front door at exactly the time that John left. When I tried to explain this to Kerry it fell on deaf ears, I was given poor excuses and spoken over. John is an elderly gentleman and wouldn't have been able to leave that quickly. We always wait for 15 minutes after the appointment The estate is a rabbit warren are you sure you were at the right property I had viewings before you and they have provided feedback None of the above confirm why I was left outside waiting. I am extremely disappointed that the words that I said were not taken on board at all by Kerry. I have stated that I do not wish the view the property now anyway. The pictures featured on their website and Rightmove are very misleading. The rooms are much smaller than they appear and the back garden is akin to a postage stamp. I am glad that I took the opportunity to view the property from the outside as it has ensured that I do not waste any more of my time with Boxall, Brown, and Jones. In short a poor service, misleading photographs, rude and frankly incompetent.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50.00% | 50.00% | £0 | £0 |
Address
Boxall Brown & Jones
Joseph Wright House, 34 Iron Gate, Derby, Derbyshire
DE1 3GA
01332 553838
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Boxall Brown & Jones Branches (View All 3)
Simply the ...
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5 Star Review
By : 'Jas'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE23
26 Jan 2024
People found this helpful0
if you’re looking for a professional and dynamic lettings team that will go the extra mile to find you the right tenants than look no further. With the best customer service out of all agents, the team at BBJ listened to what I needed and very tactfully gave me advice whenever I wanted... Read Full Review
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We cannot recommend Boxall ...
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5 Star Review
By : 'Mark'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DE22
18 Nov 2020
People found this helpful0
We cannot recommend Boxall Brown & Jones highly enough! From start to finish, initial enquiry to completion, the service was first class. In life, communication really is key, Boxall Brown & Jones kept us updated, well informed and reassured at every point of the process. The team... Read Full Review
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Don't take the risk of ...
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1 Star Review
By : 'Siim'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE1
22 Oct 2018
People found this helpful1
Don't take the risk of renting with Boxall Brown & Jones. During my 5 years of being a tenant, they have excelled at accepting my rent payments. However, once problems arose, they turned out to be inattentive and unresponsive, to the point of unprofessionalism. In July (nearly 3 months... Read Full Review
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Very poor. My partner and I ...
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1 Star Review
By : 'dy357lx2k'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DE74
17 Aug 2016
People found this helpful2
Very poor. My partner and I arrived early to view a property on Sunday only to be let down by nobody being there. I knocked on the front door, looked through the windows and waited for 40 minutes. After around 20 minutes I tried to contact the agent by telephone and couldn't get through. I then... Read Full Review
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Comments on Agent Fees
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This agent were horrendous to ...
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1 Star Review
By : 'Ellie'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : DE22
30 May 2014
People found this helpful5
This agent were horrendous to deal with, they sold a property as a 4 bed without checking building regs in place , delayed and sent threatening letters throughout and then 3 weeks before scheduled completion they admitted building regs were not in place so had them done retrospectively refusing to... Read Full Review
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I would highly recommend BBJ ...
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5 Star Review
By : 'Janet'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE65
29 Nov 2012
People found this helpful0
I would highly recommend BBJ Lettings they took my property over from a local letting agent who had without success and with incompetence failed to secure a tenant. BBJ within 1 week of instructing them had secured three viewings which resulted in two applications for the property which is now... Read Full Review
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Shocking. Arranged to view a ...
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1 Star Review
By : 'Mr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
12 May 2012
People found this helpful2
Shocking. Arranged to view a property at 1.30 pm but agent did not arrive. When questioned was told 1.00 pm was my appointment time. I asked why did you not call me? Agent answered that's not our policy!! These guys are totally unprofessional in my... Read Full Review
What agent could do to change your mind?
Communicate !!!!!
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