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Luton, LU3
4/5, 19 Reviews
65% Recommended
91% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
67% letting fee satisfaction
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"The worst agents in Luton for ..."
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1 Star Review
Charlie
Darryl
By : 'Hazmar'
Services :
Sold price : £350000
Would you recommend ? : No
Postcode : LU4
28 Sept 2016
People found this helpful5
The worst agents in Luton for Customer service! I am a Senior IT director working for a Fortune 250 company. This is in regards to Purchase of 12, Beresford Road Lu4 8BE with Indigo residential luton, where dealing with the agents are proving to be very difficult and if the owner is seeing this message would recommend changing the agent. I am a seasoned investor with over 5 properties on buy to let just in luton. I have dealt with most of the agents in luton and yet to come across an agent who provides such appalling service I happen to see this property and immediately put an offer of �350K (Asking price �360K) and Charlie Heasman who does not understand customer service was the sales negotiator was proving very difficult and rude. I was put to Darryl Dhoffer (mortgage advisor) to qualify me for the mortgage. I had provided him with 25% proof of deposit and my Salary slip. Darryl the mortgage consultant was trying to tell me that I would need more deposit as it wont stack up with the rent stress test the lenders would use,which turned out to be false. As there are many mortgage products that factor in 20% - 25% deposit for buy to let (Ex. Natwest, Aldermore, Fleet mortgage etc) and personal income to negate any rent stress issues for buy to lets. Given I am a seasoned investor I know of this, however I wonder how many potential customers Darryl has turned down or made it difficult by trying to over qualify them due to ignorance of mortgage products in the market. Below is my email to Darryl earlier today and I am yet to receive a call from the directors Scott Lynn or Brian Atkin to discuss the same Below is the email I sent to Indigo Darryl PFA my September savings statement (�88K savings) and September salary slip (�135K Package PA) Please understand there are many mortgage products which factors in my income plus 20%- 25% deposit for buy to lets, even if the rentability stress test does not add up. This is the point you should have mentioned to me yesterday given the years of experience you claim to have as opposed to saying you need 30% deposit (I have already bought 32, London Road LU1 3UQ and 125 Fensome Drive LU5 5SH on this basis this year). You seem to come across in away to inhibit purchase by your line of questioning / attitude Please remember irrespective of estate agents/ sales agent, buying a property is like a marriage, where there will always be a buyer who likes a property (which may not be appealing to others) and as long as the price is right and the buyer is credible a deal will most likely happen. More importantly it is the customer experience of buying a property is what an agent/ sales agent can look to provide to the buyer, which has been below par by both Charlie and yourself. I want to agree the price and then will get a decision in principal which is not a problem for me and do not require any of your services with the same. As next steps I want the agents to talk to the owner and confirm the deal and I will close in 2 months (1/12/16) I also want to change the agent representing me with the purchase and want to speak to your branch manager and director (Natalie Kerry and Scott Lynn) of your branch to discuss the same. If I dont hear from your manager/ director today, I will drive up to the house in the evening and discuss the same with the owners show proof of ability to purchase and request them to change the agents as well Thx
Comments on Agent Fees
not sure about fees as I am the buyer but I see lots of higher end properties being sold by Indigo in luton and owners please be aware
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Latest Reviews
Natalie Atkinson
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91.00% | 100% | £190,000 | £350,000 |
| Lettings | 100% | 67% | £800 | £1,000 |
Address
Indigo Residential
197b Barton Road, Luton, Bedfordshire
LU3 2BN
01582 847800
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Indigo Residential Branches (View All 5)
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3 Star Review
By : 'Yazz'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : LU3
3 Dec 2025
People found this helpful0
We viewed 10 Twigden Court in August, where I was introduced to Charlie. After the viewing, we submitted an offer which was accepted. However, the communication that followed was very limited, and at times it felt as though I was speaking to automated responses rather than real people. As we... Read Full Review
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So helpful throughout this ...
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5 Star Review
By : 'Natalie'
Services : Sales( As a Buyer )
Sold price : £340000
Would you recommend ? : Yes
Postcode : LU3
13 Feb 2025
People found this helpful0
So helpful throughout this process. I couldn’t have been more... Read Full Review
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From the outset professional ...
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5 Star Review
By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £295000
Would you recommend ? : No
Postcode : LU3
25 Apr 2024
People found this helpful0
From the outset professional service and sympathetic to the sad situation of selling my mothers house Good communication with regular updates from Michelle Would not hesitate in... Read Full Review
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Transparent and simpleThey ...
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5 Star Review
By : 'CALVIN'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LU5
31 Jan 2024
People found this helpful0
Transparent and simple They just sold my house for a good amount of money in a tough market because they saw it's potential. All staff or really helpful and seem to have your best interest at heart. I wouldn't go anywhere else to sell my... Read Full Review
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Indigo have been very ...
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5 Star Review
By : 'Barbara'
Services : Sales( As a Vendor )
Sold price : £270000
Would you recommend ? : Yes
Postcode : MK45
4 Dec 2023
People found this helpful0
Indigo have been very efficient and kept me up to speed at every stage , Michelle has been very helpful throughout the process , would highly... Read Full Review
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Best sales agent in Luton. I ...
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5 Star Review
By : 'Abdullah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LU3
21 Nov 2023
People found this helpful0
Best sales agent in Luton. I was renting with and then due to increased interest rate had to sell one of my rental properties. They coordinated with the tenants and buyer very efficiently. Would highly recommend... Read Full Review
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Wicked ...
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5 Star Review
By : 'Daniel'
Services : Sales( As a Vendor )
Sold price : £340000
Would you recommend ? : Yes
Postcode : LU3
2 Aug 2023
People found this helpful0
We had an excellent experience with Indigo during our recent property sale. Their team was professional, attentive, and truly committed to ensuring a smooth process. Their consistent communication and expert knowledge significantly reduced our stress, and they went above and beyond to meet our... Read Full Review
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Brilliant ...
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5 Star Review
By : 'J'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LU3
5 Apr 2023
People found this helpful0
I can not thank Julie enough for the way she dealt with the sale of our home in Fountains Road. From the moment it was SSTC she was speaking to all parties in the chain, chasing up solicitors to ensure that the sale went through as quickly as possible. Her communication was outstanding and we knew ... Read Full Review
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Indigo ...
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5 Star Review
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : MK45
6 Aug 2021
People found this helpful0
Excellent service carried out by Tom Trew from beginning to end with indigo.Very helpful throughout the tenancy at 17. So much so we have remained loyal by now putting our property up for sale with INDIGO! How’s that for a recommendation? All the best to Tom and the team at... Read Full Review
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Indigo Residential - worse ...
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1 Star Review
By : 'Amanda'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LU3
27 Nov 2020
People found this helpful0
If I could leave no stars I would, this company is that awful. I would not recommend this so called estate agency to my worse enemies. When they sign you up they give you all the speel on how they are best the agents in Luton when in fact they are nothing more than a 3 rate company micky mouse... Read Full Review
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I had the pleasure of dealing ...
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5 Star Review
By : 'Dave'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : LU3
17 Oct 2019
People found this helpful0
I had the pleasure of dealing with Robert Perring at their Barton Road branch. I actually bought & sold through them. I couldn't recommend them highly enough. From start to finish of both processes, he was professional, courteous, knowledgeable & so easy to get along with. Not only... Read Full Review
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Happy ...
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5 Star Review
By : 'Kirsty'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LU3
16 Oct 2019
People found this helpful0
Extremely happy with the Indigo Residential team. Sold my house for a good price and the guys were fantastic! would happily recommend them to anybody... Read Full Review
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Tom and the team at Indigo ...
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5 Star Review
By : 'Lynsey'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : LU2
19 Sept 2019
People found this helpful0
Tom and the team at Indigo lettings have excelled in finding me a new tenant! Cant thank them enough for their speed and efficiency, and professional manner. Tom was very responsive and eager to get potential tenants round as soon as possible and Tarah arranged all the checks, paperwork and... Read Full Review
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I would like to say a huge ...
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5 Star Review
By : 'Sidra'
Services : Sales( As a Buyer )
Sold price : £250000
Would you recommend ? : Yes
Postcode : LU4
10 May 2017
People found this helpful0
I would like to say a huge thank you to everyone at Indigo who have helped us find our first rental home in 2014. I was so pleased with the service offered that we wanted Indigo to be the ones to find our new home. Once again in 2017, we counted on Indigo to find us a home and I am glad to say they ... Read Full Review
Comments on Agent Fees
Average
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Absolutely delighted with the ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : No
Postcode : MK45
6 Jan 2017
People found this helpful1
Absolutely delighted with the team at Indigo. Not only did they sell my cottage at more than I expected they ensured that my completion deadline was met too! Great friendly staff with knowledge and experience. Hugely recommend the Barton Road, Luton... Read Full Review
Comments on Agent Fees
Extremely fair
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The worst agents in Luton for ...
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1 Star Review
By : 'Hazmar'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £350000
Would you recommend ? : No
Postcode : LU4
28 Sept 2016
People found this helpful5
The worst agents in Luton for Customer service! I am a Senior IT director working for a Fortune 250 company. This is in regards to Purchase of 12, Beresford Road Lu4 8BE with Indigo residential luton, where dealing with the agents are proving to be very difficult and if the owner is seeing this... Read Full Review
Comments on Agent Fees
not sure about fees as I am the buyer but I see lots of higher end properties being sold by Indigo in luton and owners please be aware
Comments (0)Was this helpful?:
Terrible experience with this ...
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1 Star Review
By : 'Dasha'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : LU3
13 Aug 2016
People found this helpful3
Terrible experience with this company so would not recommend to deal with them at all. I looked for a double bedroom flat. Found one furnished suitable for myself listed by them, booked a review. The flat was dirty and re-decoration had been required. I was promised it will be cleaned and painted,... Read Full Review
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Fantastic agency. Best ...
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5 Star Review
By : 'Kirsty'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LU2
7 Mar 2016
People found this helpful1
Fantastic agency. Best company I have dealt with in Luton. Always called me back with updates and news when marketing my home and then they sold it for more money than the asking price! The after sales contact by Amanda was second to none right up until the day of... Read Full Review
Comments on Agent Fees
Very fair costs
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Our Son was told that a ...
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1 Star Review
By : 'jo'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £190000
Would you recommend ? : No
Postcode : LU3
18 Feb 2015
People found this helpful3
Our Son was told that a property had come up for viewing where he wanted to buy. He went after work to view the property and put an offer in for the full asking price. He was then told by Micheala that someone already had put in an offer that morning for the full asking price, so why was my Son... Read Full Review
What agent could do to change your mind?
Do not bring clients to view properties that have the full asking price under offer. Take it off the market Get back to clients when advised Do not be greedy and start bidding wars Do not talk rubbish Be transparent and clear Have some morals
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