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Birkdale, Southport PR9
1.6/5, 7 Reviews
14% Recommended
60% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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"Absolutely appalled at the..."
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1 Star Review
By : 'Mrs'
Services :
Would you recommend ? : No
Postcode : PR9
26 Sept 2016
People found this helpful3
Absolutely appalled at the service I have just received at this branch. Booked an appointment time for an open house at a property. Got there 5 minutes early, waited with another family for half an hour only to be told they'd had enough viewings so the keys had been posted and the agent had left!! Apparently I was not on the system even though I'd had a telephone conversation with a woman about it. In which case she did not do her job properly either. I had to come from the other side of town and organise childcare. Needless to say I will be avoiding this agent where possible in the future. Only gave 1 star because I couldn't give 0
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By : Helen Taylor - Branch Manager, Farrell Heyworth So
27 Sept 2016Dear Mrs Henderson, We are sorry if any inconvenience has been caused to your self due to your difficulties in attending our open house viewing. As per our clients instructions we held an open house and asked all interested parties to contact the office prior to the viewing to register and book their time slot. All pre-registrants were called that morning to confirm their viewing and time slot. 7 Viewings took place and were conducted by myself as branch manager. I have been unable to find any record on my system of a viewing booked in for yourself at 11.30am or at any other time. I left the house at 11.35am after the last viewing in our diary took place. I am aware that you spoke to one of my colleagues in branch at 11.45am to say you had come for a viewing and that no-one was at the property. As my colleague explained we had no further bookings recorded on our system and we were not able to conduct any additional viewings at this point as per our clients instructions. We can only conclude that the confusion has arisen due to a booking taken by an colleague which was not communicated to ourselves in branch. We apologise again for any inconvenience caused to yourself. We always endeavour to provide complete customer satisfaction in our booking system and will be investigating this matter further to ensure that no further errors occur. We are currently marketing a number of similar properties in the Southport area and I would be delighted to assist you in your search for a suitable property. Kind regards, Helen Taylor - Branch Manager, Farrell Heyworth Southport
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60.00% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £0 | £0 |
Address
Farrell Heyworth
14 Post Office Avenue, Southport, Merseyside
PR9 0US
01704 560006
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Farrell Heyworth Branches (View All 24)
Russel ...
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5 Star Review
By : 'Danny2000'
Services : Sales( As a Buyer )
Sold price : £312
Would you recommend ? : Yes
Postcode : PR8
22 Sept 2018
People found this helpful0
From the very first viewing when looking at the property , Russel was very polite and helpful with all questions , I was still waiting in my mortgage to go through, which was going to take some time. I first viewed property with ball and Percival. Who didn't take me serious as I was first... Read Full Review
Comments on Agent Fees
Good
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From the outset there was a ...
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1 Star Review
By : 'Howard'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : PR78
5 Dec 2017
People found this helpful10
From the outset there was a deceitful undertone with this Estate Agent. Initially when Dewi Caughter drafted the contract he left in the the inital 16 week sale period. I was explicit in that no period would be needed as they were the second agent to market this property (Winner takes all). He... Read Full Review
Comments on Agent Fees
No they are expensive. £1534+vat
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Today my wife and I had the ...
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1 Star Review
By : 'Nearly'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PR9
6 Sept 2017
People found this helpful3
Today my wife and I had the misfortune to try and view a property advertised for sale in Southport by Farrell and Heyworth. we made a formal appointment, and even received a text message at 11.15am, confirming the date and time of the appointment at 11.30am!! We waited until 11.45, then decided to... Read Full Review
Comments on Agent Fees
If this is normal practice, then whatever they charge it's too much.
Comments (1)Was this helpful?:
By : Laura Gittins
11 Sept 2017Dear Sir, We apologise that you have had a less than satisfactory service when attempting to view a property. Customer service is extremely important to us and we would be grateful if you could...
They advertise a branch in ...
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1 Star Review
By : 'Mrs'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PR8
23 Nov 2016
People found this helpful2
They advertise a branch in liverpool road birkdale which i spent half hour looking for only to find it does not exist. Lost my business. Con artists. Also they dont have the 21 offices they advertise. Just put my house on the market with a better agent for better... Read Full Review
Comments on Agent Fees
Dont know
Comments (1)Was this helpful?:
By : Laura Gittins - Marketing Manager
23 Nov 2016Dear Mrs Rimmer, Thank you for taking the time to draw to our attention that some of our historic marketing material is still in circulation. We closed our Birkdale branch some years ago and...
Incompetent team. Spoke to ...
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1 Star Review
By : 'Baz'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : PR8
10 Nov 2016
People found this helpful3
Incompetent team. Spoke to Chris regarding a viewing. I had earlier sent a request for a viewing and received a reply back saying they would speak to the vendor and get back to me. They didn't. Clearly didn't want my business. I had left it a week too. Then rang and spoke to Chris who was... Read Full Review
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called to book a viewing last ...
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1 Star Review
By : 'CSMASH'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PR8
8 Nov 2016
People found this helpful5
called to book a viewing last week spoke to a woman who said she will attend the viewing. No one turned up???? Called again while at the property just called out??? Dont think this agent works after 1pm on a Saturday? Poor young inexperienced staff. Wouldnt... Read Full Review
Comments on Agent Fees
not a good agent. Seems to be a Mickey mouse outfit AVOID
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Absolutely appalled at the ...
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1 Star Review
By : 'Mrs'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PR9
26 Sept 2016
People found this helpful3
Absolutely appalled at the service I have just received at this branch. Booked an appointment time for an open house at a property. Got there 5 minutes early, waited with another family for half an hour only to be told they'd had enough viewings so the keys had been posted and the agent had left!!... Read Full Review
Comments (1)Was this helpful?:
By : Helen Taylor - Branch Manager, Farrell Heyworth So
27 Sept 2016Dear Mrs Henderson, We are sorry if any inconvenience has been caused to your self due to your difficulties in attending our open house viewing. As per our clients instructions we held an...
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