1 star is too much for this company. I have been refereed to this company by a good friend of mine, who mentioned that they are very professional, fair, they get on going properties and they always manage to work around clients' schedules. Obviously, late viewings and weekend viewings were like a heaven sent for my husband and I. We both work two jobs, we both work long hours. We had a viewing booked for 6 o'clock on Monday, and they cancelled at 05:30 pm, half an hour prior to the actual viewing, after my husband had taken half a day off from work. That was, needless to say, a money waste for us. The reason why they cancelled? They didn't have the property keys. Or the landlord took them. Or some bs like that. We tried to reschedule for Monday evening for the same property, the lady who we spoke to said that the soonest we can see it is on the following Saturday ( this happened on Monday). And then on Tuesday evening, I received a voicemail saying that the property we wanted had been given to someone else. Regardless of anything I had to say about this situation, the lady who organized everything for us, was defensive and wouldn't listen to anything I had to say. or, if she did, she didn't understand anything I tried to explained, or the fact that all I needed to know was if we had someone assigned to search for a property for us, if they have us in their database or if we should, in the meantime, contact some other estates agencies as well. She then transferred me to her manager whom I just asked if they have a complaints policy and if their staff were aware of it, because they can't really handle complaints, which in my opinion, they should. The moment I mentioned the word complaints, the office manager jumped to let me know her email address if I wanted to file in an official complaint. Again, if the office manager can't handle a complaint herself, how can the rest of her staff? In conclusion? Not at all good organized, not at all helpful or friendly staff, they simply don't listen.Maybe someone should teach them that sales is roughly 80% listening and 20% talking, next time they should first listen and then jump to conclusions.