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Cambridge, CB2
1.7/5, 62 Reviews
13% Recommended
60% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
36% letting fee satisfaction
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"The Agent Jordan was..."
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1 Star Review
Jordan
By : 'Mirela'
Services :
Sold price : £900000
Would you recommend ? : No
Postcode : CB3
9 Dec 2015
People found this helpful2
The Agent Jordan was unprofessional during the process, encouraging bidding unilaterally and he was not fair with all parties puting offers forward for this property. He neglected to communicate in writing the offers received along the process, coming across as superficial and partisan. We had to request him to act professionally to the end, but overall we lost the trust in him. As a result, we lost the trust in Tucker Garden. I am sorry to say that I would not recommend this agency.
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By : James Milner
9 Dec 2015I am sorry you feel that your TuckerGardner experience has been so poor. I have to say that I have followed this one very closely from the outset. You were one of two interested parties. You got involved in a bidding process and sadly lost out. Both you and the other party were given equal opportunities to compete. In fact, the process was held up at one stage due to your requirement to look at another property before making a decision to increase your offer. Ultimately the owners decided to go to ‘best and final' offers after a long and protracted bidding process. Never a nice way to settle things but ultimately it ends the process. The result of the ‘best and final' was that you were out bid by the other interest. I have just checked our system which logs each and every offer. I can confirm that every offer you placed was emailed to both you and the owner, including your final offer. This is a legal requirement and something we do with each and every offer. The current market is not easy for buyers. More often than not a competitive situation ensues. Unfortunately, in every case, there is only one property. Somebody has to lose out. Having been involved in this particular sale, I am confident that it has been dealt with correctly and professionally. I have the utmost respect and confidence in my colleague, Jordan Hackney. I have worked with him for over two years and believe him to be one of the most honest and professional people I have worked with in the industry. Following 37 days of viewings, negotiation and offers, our client is very happy with what has been achieved. The successful bidder is also happy to have secured the house after some aggressive bidding. I'm just sorry that you feel so upset by the experience. I would be happy to talk it through at our offices if you feel it would help? Yours, James Milner – Cambridge Branch Manager.
By : M
10 Dec 2015Dear Mr James Milner, Thank you for your comments. I am disappointed that you have not used my feedback as an opportunity to address the issues in you agency and learn from this experience. My message was not triggered by frustration of losing, it is coming out of frustration of participating in an unfair process, like losing a football match with a corrupted referee, you will be frustrated as well. It is absolutely not true that your agent/agency has informed us in writing about the offers, Jordan only wrote to me when I have prompted him to do so. If you challenge him, you will see for yourself that he will have no documentation to demonstrate that he communicated in writing the multiple offers received along during the process. If this is a legal requirement, then your agency is breaching that duty. When the bidding reached 890000, your agent told us that the seller is looking for final offers and make a decision. However, our offer was not kept confidential and Jordan disclosed that to the other party, perpetuating the bidding process. When my husband challenged him, he admitted that he should have done a sealed bid, but did not think appropriate to apologise and the result was that the bidding continued, maintained by the agent. We would absolutely understand that this is convenient for the seller, who is happy about the higher price achieved; we also absolutely understand that your agency is happy, achieving a higher commission, but it does so at the cost of breaching the legal requirements and being unprofessional, you are not treating all your customers fairly. Your agency is poorly rated overall and you must admit that there must be a reason for that. All your replies are defensive, in stead of showing willingness to listen and improve the way you are working. If you will continue to approach feedback in the way you did, in stead of learning from this experience and addressing the issues, your agency rating will continue to be the same, no matter how much you will like to blame the customers. I did not find easily a way to leave a feedback directly on your agency website, hence, the review on this site. I am so sorry, I will have to maintain I cannot recommend your agency.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60.00% | 100% | £825,000 | £900,000 |
| Lettings | 50% | 36% | £360 | £1,800 |
Address
Tucker Gardner
Bateman, House, Hills Road, Cambridge, Cambridgeshire
CB2 1LQ
01223 576826
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Tucker Gardner Branches (View All 5)
Property ...
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5 Star Review
By : 'lino'
Services : Letting( As a Tenant )
Sold price : £1150
Would you recommend ? : Yes
Postcode : CB24
28 Feb 2025
People found this helpful0
I had a great experience with Tucker Gardner Cambridge, thanks to Mr. Manjula Kanakaratne. The whole letting process was smooth and fast. Manjula was very professional and took care of all the arrangements quickly and efficiently. His clear communication and attention to detail made everything easy ... Read Full Review
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Avoid ...
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1 Star Review
By : 'Landlady'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : No
Postcode : CB4
2 Feb 2023
People found this helpful2
Worst experience with a letting agent in 20 years of being a landlady. Don't trust them to perform a check-out service if you need a comprehensive service. Avoid at all... Read Full Review
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By : Another Landlady
27 Apr 2023I can confirm this comment. The ‘professional’ was surprised that we were waiting at the property to accompany him. He had already just not turned up the first day he was due. He told...
I recently requested Tuckers ...
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1 Star Review
By : 'Dan'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CB22
31 Dec 2022
People found this helpful1
I recently requested Tuckers estate agents, in Histon to come and value my property. I WISH I HAD NEVER BOTHERED. There has been a catalogue of errors from start to finish (The property never sold) I have had numerous meetings with the team at the office and on the phone. Unfortunately the team... Read Full Review
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I have used TG for eight ...
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1 Star Review
By : 'Lisa'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CB1
24 Jun 2022
People found this helpful0
I have used TG for eight years to help run my small letting business, but lately found them to be very disorganised, unhelpful and unfriendly- bordering rude! I needed to release a deposit and they were not too concerned, I had to continually call/email them. I know they won’t... Read Full Review
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Deborah ...
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5 Star Review
By : 'Miss'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
9 Jun 2022
People found this helpful0
I never thought I would experience such a genuine person as Deborah Hunt. She saw the needs of my family and she helped me from day one. Very supportive and caring and I felt that she wanted me to have the right property for my needs. Excellent communication and understanding between us and so... Read Full Review
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Reliable honest excellent ...
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5 Star Review
By : 'susu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB2
25 May 2022
People found this helpful0
Reliable honest excellent customer service I would definitely recommend this company to anyone that's looking for rent as they are quick I came across Natasha she was absolutely amazing really helpful excellent customer service... Read Full Review
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This is the very worst estate ...
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1 Star Review
By : 'Rosemary'
Services : Online Auctions
Would you recommend ? : No
Postcode : CB1
16 Aug 2021
People found this helpful1
This is the very worst estate agent I have ever used! Avoid like the plague! They never ever answer the phone and they advised that they had found a buyer, took the house off the market and over 4 months later, I discovered that the buyer, had no agreed mortgage product, hadn't had a survey... Read Full Review
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The ...
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1 Star Review
By : 'Sara'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB4
19 Jul 2021
People found this helpful1
TG are by far the worst agency I have ever had the misfortune of dealing with. They were very disorganised and unprofessional. They didn't tell me the property needed more work before moving in until two days before my moving date, which meant I had to delay it. They also didn't;t... Read Full Review
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TuckerGardner found great ...
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5 Star Review
By : 'Penny'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CB1
27 May 2021
People found this helpful0
TuckerGardner found great tenants for me. Kate McFadzean-Ferguson gave excellent service; friendly and efficient while keeping me informed of what was happening. I would highly recommend TuckerGardner as letting... Read Full Review
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TuckerGardner found great ...
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5 Star Review
By : 'Penny'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CB1
27 May 2021
People found this helpful0
TuckerGardner found great tenants for me. Kate-McFadzean gave excellent service: friendly and efficient and keeping me informed of progress. I would highly recommend TuckerGardner as letting... Read Full Review
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Thank ...
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5 Star Review
By : 'Denise'
Services : Sales( As a Vendor )
Sold price : £825000
Would you recommend ? : Yes
Postcode : CB4
7 Jan 2021
People found this helpful1
I first spoke to Oliver Rivers about selling my property. He was very personable and organised everything. I requested 2 open days and left George Harrison in charge. He is a charming young man and very efficient - so efficient he sold the house. In these days of Covid they managed everything so... Read Full Review
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Do not rent with TG, major ...
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1 Star Review
By : 'Az'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : CB4
22 Dec 2020
People found this helpful1
If I could give zero stars, I would. Make sure you’re rigorous with inventories and records. They firstly messed us around with bills - told us to sign up to “Tilli”, our sign up didn’t go through, they then informed us that we actually had to pay our... Read Full Review
Comments (1)Was this helpful?:
By : Sara
19 Jul 2021I am not surprised at all. They seem to have a pattern of behaviour with every tenant. the absolute worst. Sorry you had to go through this, I've been there and it was very...
I would give them 0 or even ...
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1 Star Review
By : 'Boby'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CB22
27 Oct 2020
People found this helpful3
I would give them 0 or even less, if possible. Useless useless and one more time useless. I would not use them even for free ! I am so shocked at the chaos, disorganization and lack of any common sense. And degree of arrogance from some of them is beyond imagination. They even not pretend to... Read Full Review
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shittest agents! there is an ...
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1 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : CB1
8 Oct 2020
People found this helpful0
shittest agents! there is an inundation in our flat. they dont do anything. no hot water for months, water leaking throught the roof, carpet being fully... Read Full Review
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Waited 5 months for deposit ...
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1 Star Review
By : 'Abi'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CB4
11 Aug 2020
People found this helpful4
Rented from TG for 2 years. Whilst renting with them, they were OK, but we often had to ask questions two or three times to get an answer. The main problem we have with them is that we left the property on March 4th 2020, and we JUST received the deposit (August 10th 2020). We had to file a... Read Full Review
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Disgusting Behaviour and ...
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1 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : PE37
29 Jul 2020
People found this helpful3
I can’t even give them any rating Shocking company Disgusting behaviour from them don’t expect to get your deposit back at any time when you move out still waiting They don’t reply to emails and there service is a joke. How there getting away with it is a... Read Full Review
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Very Worst customer service. ...
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1 Star Review
By : 'Srikar'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB5
17 Jun 2020
People found this helpful3
Very Worst customer service. No response from property managers. I have been contacting them from last 9 months for property repairs which are left to be done at time of property handover. None of them respond. Tried every possible way called, emailed and raised a request on fixflo non of them... Read Full Review
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Avoid !!!!! We were tenants ...
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1 Star Review
By : 'Filomena'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CB4
3 May 2020
People found this helpful3
Avoid !!!!! We were tenants for them for 8 years we moved out a month and 1 week ago still waiting for the deposit...They are trying to take 620.00 out of the deposit...Luckily my deposit have stepped in...Hopefully resolve the matter...Also house was never painted in the 8 years being their...Bad... Read Full Review
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Non return on property ...
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1 Star Review
By : 'Victoria'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CB21
22 Apr 2020
People found this helpful3
I moved out of my rental property on 16 March and am still awaiting my deposit. Someone else has moved into the property so Tucker Gardner currently have 2 deposits for the same property. I have emailed the agent Richard Levy several times with no response. Everything is signed off and agreed with... Read Full Review
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Complacent Agents- Tucker ...
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2 Star Review
By : 'Patsy'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : CB1
25 Feb 2020
People found this helpful4
Have used TG to manage our rental property for a number of years but quality of service, attentiveness and pro-activity other than for collecting fees in the last two years has markedly declined. I don’t blame individual members of staff as such because there seems to be too few of them... Read Full Review
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