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Sherlock Homes Estate Agents
3.2/5, 67 Reviews
58% Recommended
68% sales valuation accuracy
91% letting valuation accuracy
66% sales fee satisfaction
66% letting fee satisfaction
We are a family run business established since the 90's. We have had great success and overcome issues of the past. With a fresh new team and outlook for 2017 we aim to provide great customer service and experience for our clients and welcome them in to the new Sherlock Family.
"There is simply nothing..."
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1 Star Review
By : 'Jones'
Services : Letting(I am a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : M45
30 Sept 2015
People found this helpful2
There is simply nothing positive I can say about sherlock homes, the entire team are unhelpful and at times rude, they are simply money grabbing jobs worths and have no idea how to talk to clients and can clearly not run the company. When my cousin and I first moved into the property it had not been cleaned and was full of damp and mould hiding behind the furnishings, when this as explained to Sherlock Homes and it took them 9 months to even come and assess the situation! When assessed it took them another month to come and fix the issue, leaving behind two holes in the wall, a broken bath fitting, and a stain on one of the bedroom carpets, when this was reported to Sherlock Homes I was informed that we had no proof that it was the workmen had done this and we as the tenants would need to sort these issues or we would be charge when we left the property. I therefore fixed and repaired what I could and when leaving the property in March 2014 the flat was immaculate, with newly painted walls, no mould, carpets cleaned, laminate floors scrubbed, and everything on the original itinerary cleaned and back into place (I even left my new mattress as the one they provided was horrendous!!) I asked if I could be present at the leaving inspection and was told I was more than welcome to do this and they would contact me to ARRANGE a time and date, this did not happen, instead I was told on the day of the inspection they would be there at 13:00 Hours, I was given 2 hours notice and I was working full time and on a 12 Hour shift when they left this message, I was told there was nothing they could do and it was only a request that I be there I didn't need to be there, because of this I was then charged £290 pounds to apparently clean the flat as there was dust on the intercom and crumbs under the toaster, there was items in the cupboard that were not on the itinerary and there was post on the floor (this was the wording used from the exit inspection)... I disputed this for several months asking for proof in the form of photographic evidence (they refused to provide) I then had to provide confirmation of my new residence, confirmation that I had transferred all bills and confirmation that any outstanding bills were being paid or paid before they would consider releasing my deposit. I had simply had enough by this point and backed down and agreed to have the money deducted from our deposit, however by this point nearly 7 Months later I then had to provide all my evidence again as I had moved a further time. Once this was provided I was told I would receive the amount left roughly £305, however we are now 18 Months down the line and I am still no closer to receiving said deposit, as all members of the team have no idea what is happening and most of the time do not reply to emails, my last contact with them I was told that I had not paid my last bill of £54 pounds as we were leaving part way through the month, however before I could leave the property I had to go to the office in Chorlton to hand in both sets of keys and make the payment which I have a receipt for, they then went on to state that this was true but we still owed £305 which they couldn't tell me what this was for. I have a feeling they have looked at this wrong and that is actually what I am owed not what I owe them. I would stay well clear of these so called 'estate agents'!! Horrendous experience and would never recommend them!
What agent could do to change your mind?
Far too much needs improving but heres a few Better communication between staff and their tenants Actually providing evidence as to how and why you came to these decisions When tenents provide evidence that they have not done something (holes in the wall) instead of making up some reason why I isnt your staff maybe just fix the issue, considering you find it very diffcult to provide evidence yourselves Give the tenant chance to rectify the problems before they leave the property (although I have proof there wasn't anything to rectify) Instead of lying and saying what the tenant whats to hear i.e once youve sent this in we can send out your cheque, maybe explain there are futher issues that need to be dealt with this reduces the amount of times the tenant has to ring
Comments on Agent Fees
Charged a ridiculous amount for admin fees when first entering the property Charged a further ridiculous amount when leaving the property without providing evidence as to why (toast crumbs on the side does not take £260 pounds to clean!!!!!!)
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By : Sherlock Homes
6 Oct 2015Dear Gemma, We note your comments above and we are sorry that you were dissatisfied with the service provide. We note that you have not named any staff that you have dealt with an not been satisfied. If you would kindly do so, we will then look into your complaint further and address any training issues as necessary. You signed an inventory at the commencement of your tenancy agreeing to the condition of the property. Your deposit was protected by the TDS and this is highlighted within the tenancy agreement that you signed agreeing to the terms of. If you were not satisfied with the Exit Report, then of course you were entitled to raise a dispute with the TDS who protected your deposit. I also understand that we were waiting for evidence of your bills, one of which was a large amount of some hundreds of pounds. Whilst we appreciate that obtaining bills from the utility companies can be time consuming, this is a requirement of your tenancy and helps to ensure that your landlord is not contacted or indeed pursued for a debt that is not his responsibility. You were entitled to contact the TDS concerning any deductions imposed by your landlord. We appreciate that you state you were not happy about the charges to your deposit but we are unsure why you chose not to ask the TDS to consider your case. Had the TDS agreed with your view that any charges were not fair, your landlord would then have had to refund to you the same. Sherlock Homes Properties do not profit or gain from any deductions from a tenants deposit. Any charges to a tenants deposit is paid to the landlord in full in order for the landlord to make good any damages and cleaning that a tenant is responsible for.
By : Sherlock Homes
30 Nov 2015Landlords do on occasion allow tenants to return to the property to make good any damage or cleaning. This is dependant on when the tenant requests to return and when any new tenant is due to move into the property. Some landlords do not allow tenants to return particularly where the works are excessive or where the landlord feels the tenants conduct throughout the tenancy has not been satisfactory. Again and more importantly - all tenants have the right to go to the TDS or whoever their deposit is registered with for them to decide what is fair. The agent does not profit or gain from a tenants deposit. Any charges made are transferred to the landlord to cover any costs incurred by him in making good his property at the end of a tenancy. Tenants may be frustrated concerning deductions and address their concerns with the agent and unfortunately some tenants do not appreciate that the agent is unable to refund monies the landlord has not authorised and for this reason it is important that they take up such disputes with the appropriate deposit scheme which is one of the main purposes of this scheme.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 68% | 66% | £300,000 | £300,000 |
| Lettings | 91% | 66% | £400 | £1,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 13 | 0 | 24 | 26 | 1 | 0 | 1 | 0 | 0 | 2 |
Areas covered
- Altrincham
- M14
- M15
- M16
- M19
- M20
- M21
- M28
- M32
- M33
- M45
- SK8
- South Manchester
Address
Sherlock Homes Estate Agents
58 Beech Road, Manchester, Greater Manchester
M21 9EG
01618818228
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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AVOID SHERLOCK ...
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1 Star Review
By : 'Luke'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : No
Postcode : M20
12 Sept 2020
People found this helpful0
AVOID SHERLOCK SHAMBLES! Wish we had read reviews of this company beforehand. These people are not fit to run an estate agents. They are liars, thieves and charlatans. I truly hope people do not use this company and hope to hear about this companies closure in the not too distant future. ... Read Full Review
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Avoid using these ...
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1 Star Review
By : 'Michael'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : M50
10 Mar 2020
People found this helpful1
I was with Sherlock Holmes for just short of a year but I have to say it was some of the worst customer service I have ever received. At the beginning I had no problems and the flat I was shown in January 2019 was perfect for me so I paid all the necessary deposits/fees and moved in. However ... Read Full Review
Comments (1)Was this helpful?:
By : Sherlock Homes
18 Mar 2020Dear Michael. The agent does not profit nor gain from a tenants deposit. The balance goes to your landlord and it is your landlord who determines what is deducted from a tenants deposit. Equally...
Lies, silence and ...
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1 Star Review
By : 'Kay'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M16
21 Jan 2020
People found this helpful6
My experience with Sherlock Homes is a catalogue of lies, silence and aggression for two terrible years. From the lies their agent told about the property - "yeah, that's a boiler; yeah, those are functional radiators" - to them refusing to protect my deposit - to them lying about ... Read Full Review
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AVOID LIKE THE ...
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1 Star Review
By : 'Jake'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M45
16 Nov 2019
People found this helpful0
DO NOT DO BUSINESS WITH THESE PEOPLE! Firstly, read all the reviews here and on other sites. Then google * Sherlock Homes' and see that the proprietor has poor reputation. Note that the only positive reviews are for the sales department. Do not deal with the lettings department at any ... Read Full Review
Comments (1)Was this helpful?:
By : Sherlock Homes
19 Nov 2019Dear Mr Goodman We are disappointed to read your comments given that we explained at the outset that we were liaising with your landlord and awaiting his instruction. We reply as follows: Your ...
Complete incompetents on a ...
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1 Star Review
By : 'Jamie'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : M20
28 Sept 2019
People found this helpful0
Complete incompetents on a level never seen before. I had a viewing arranged for 11am, received an e-mail on the morning at 9am reminding me of the appointment. Got to the property on time, waited in the car park for twenty minutes, no sign of an estate agent sign outside the property, called the ... Read Full Review
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I actually picked 1star but I ...
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1 Star Review
By : 'Akilu'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : M13
3 Sept 2019
People found this helpful0
I actually picked 1star but I still feel guilty because what this organisation deserves is less than that. They are the peak of unprofessionalism and systemic fraud. I moved out of one of their properties almost 6 months ago and still no deposit. I have been told all sort of stories including ... Read Full Review
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Steer clear of these ...
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1 Star Review
By : 'Cheryl'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : M18
8 Apr 2019
People found this helpful0
To say that their level of service to tennants is disgusting would be an understatement! I moved out 3 months ago and still, no deposit. Their staff doesn't seem to know what they're doing and I'm always being told that someone will call me back Steer clear of these ... Read Full Review
Comments on Agent Fees
Terrible
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Great ...
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5 Star Review
By : 'Adam'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M21
14 Nov 2018
People found this helpful0
James was really great at sorting everything out for our house move. Would recommend him and his team at Sherlock ... Read Full Review
Comments on Agent Fees
James was really great at sorting everything out for our house move. Would recommend!
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Excellent service from ...
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5 Star Review
By : 'Pauljohn4'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M21
8 Oct 2018
People found this helpful0
Worked hard to get us into the property we wanted when we wanted. Stayed late to give us the keys on the agreed day. Very friendly and ... Read Full Review
Comments on Agent Fees
Standard
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By : Katherine Sparke
14 Oct 2018We had such a great experience with James!! He was quick to respond and always kept us updated. He made the experience beyond smooth and always went out of his way to explain things. Because of him I ...
Excellent customer ...
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5 Star Review
By : 'Amy'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M21
2 Oct 2018
People found this helpful0
James was really friendly and very sympathetic to our stressful situation, we had less than two weeks to find somewhere to live and both James and Tony made the experience as stress free as possible. James answered all of our questions and gave a much more personal approach than I have experienced ... Read Full Review
Comments on Agent Fees
expensive
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Excellent ...
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5 Star Review
By : 'Dave'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M21
2 Oct 2018
People found this helpful0
Brilliant service, prompt and professional. Built good rapport and went over and above by staying late to get things signed so we could get the keys early. Fully recommend sherlock homes after this ... Read Full Review
Comments on Agent Fees
Similar to market value
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First Rate ...
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5 Star Review
By : 'Oli'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Owner)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M4
21 Sept 2018
People found this helpful0
Being new this I was relived and equally thrilled to have someone like Tony dealing with my property. From day one he knew how to improve things and gave me so much advice that helped. Friendly, professional and clearly very good at what he does. Made life so easy, and honesty the whole experience ... Read Full Review
Comments on Agent Fees
All very reasonable for the high level of service and professionalism provided
Comments (1)Was this helpful?:
By : Tony e'Silva
2 Oct 2018Hi Oli, Thank you for taking the time to leave this great review! All the best. Regards,...
Helpful ...
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5 Star Review
By : 'James'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M21
5 Sept 2018
People found this helpful0
Dealt with James on a recent property rent. Found him to be polite, knowledgeable and quick to communicate with ... Read Full Review
Comments on Agent Fees
Fees a little steep, but similar to others Agents.
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Happy with my new ...
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4 Star Review
By : 'Sai'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : M16
31 Aug 2018
People found this helpful0
I've had a really positive experience with the agency. Everyone I have spoken with has been really nice, even from the first phone call. I was a little nervous anxious about the whole process of finding a flat since the market moves really quickly. James was was patient with me and went along ... Read Full Review
Comments on Agent Fees
I think the fees were expensive. I don't believe agents should pass the cost of arranging tenancy onto tenants at all...
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Excellent ...
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5 Star Review
By : 'S'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M20
28 Aug 2018
People found this helpful0
Tony was excellent in assisting my move which was quite a complex situation however he was always helpful and willing to assist and made the move very easy. Thanks very much for this great ... Read Full Review
Comments (1)Was this helpful?:
By : Tony e'Silva
29 Aug 2018Hi Miss Hodson, Thank you for taking the time to leave us a review. Regards, Sherlock...
Fast, Efficient ...
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5 Star Review
By : 'Laura'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : M21
30 May 2018
People found this helpful0
I can't recommend these guys highly enough. They were superb to deal with. Great communication throughout. Went above and beyond with little things like giving the keys to tradesmen etc. and they found me fabulous tenants. All the staff at the office are considerate and polite and really ... Read Full Review
Comments on Agent Fees
The same rates as most agents, but more for your money
Comments (1)Was this helpful?:
By : Tony
31 May 2018Dear Laura, Thank you for you comments, its always good to get good reviews for our hard work. Regards, Sherlock...
Review by a ...
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5 Star Review
By : 'Beech'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M21
24 May 2018
People found this helpful0
I was using a rival Estate Agents to find new tenants but after waiting for viewings to materialise, thought I'd try Sherlock Homes instead. I'm glad I did :) I found Tony to be polite and professional, he arrived at the property and immediately knew how to market it to its best ... Read Full Review
Comments on Agent Fees
Are standard
Comments (1)Was this helpful?:
By : Tony e'Silva
25 May 2018Dear Landlord, Many thank for taking the time to leave this review. This shows the importance in good marketing! We looking forward to any repeat business. Regards,...
113A Beech ...
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5 Star Review
By : 'Fiona'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M211
18 Apr 2018
People found this helpful0
I found Tony and the team extremely helpful. They kept me up to date through out the process with telephone calls and ... Read Full Review
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Service ...
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5 Star Review
By : 'S'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M26
16 Apr 2018
People found this helpful0
Excellent service and many thanks to Tony and his team for the support and quick response in letting my ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Tony
18 Apr 2018Thank you Mrs Bolton, happy to help as...
Fairly better than other ...
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3 Star Review
By : 'Mo'
Branch : Manchester, 58 Beech Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M32
27 Feb 2018
People found this helpful0
Fairly better than other staff. Helpful in responding to my queries, but was unable to respond to all the queries for example where in the property the communal TV system is ... Read Full Review
Comments on Agent Fees
Bad (too much)
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 7/24/2017, 4:38:09 AM by allAgents
