I have never been so disappointed or upset with a customer service experience (and this is as someone whose career is in customer service). We have now been living in the flat provided by Connells for almost 3 weeks. We have not received the code for the bin store. We have not been given the fob key for the garage. We cannot perform two of the most basic things one needs in a living space (parking a car and using the bins). We cannot access the building from the ground floor because it requires the same key as the car park, which is irritating, but what if one of us was, or became, disabled or of limited mobility? I'm scheduled for surgery on my foot next month, and if I don't get a key by then, it will be a real struggle just to get to and from the front door and our flat until I recover. A flight of stairs just to get to the lift is ridiculous. We received the flat utterly filthy and disgusting. There were cupboards hanging off hinges, black marks on the walls, there was pubic hair in the toilets from the previous tenants, and oh yes, the oven doesn't have any markings on the knobs, so we have literally no idea what setting we're putting it on, what temperature it's at, etc (and we are therefore forced to either guess, or not use it). I could go on for pages, but the point is that we recieved it in a state that quite frankly is unacceptable, especially considering that we not only paid a �120 fee, which we were told was to ensure that the flat was both clean and everything was in working order, but that we paid our full 6 months rent (plus deposit, fees, etc.) UP FRONT (which made up most of the money we had originally planned to save for a mortgage deposit, so for us this was a huge financial and personal sacrifice). It has been nearly three weeks. No-one has bothered to come over and help us. We have been told, variously, that the situation with the oven is not going to be solved because

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