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Washington, NE38
1/5, 5 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"An appauling agent to deal..."
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1 Star Review
Jennifer
By : 'Jonathan'
Services :
Rent PCM : £600
Would you recommend ? : No
Postcode : NE8
6 Aug 2015
People found this helpful2
An appauling agent to deal with. Jennifer who used to work for this company did several inspections whilst renting from them for 3 years - don't think she was EVER polite when she came out and was quite happy in making you feel small (which seems the Countrywide Lettings way to be honest!). Moved out cos we had a leaking radiator which they did nothing about for a year, not to mention exploding light bulbs and faulty electrics (oven heater element blew up, extractor fan bulb also exploded, amongst other incidents) and not once did they bother to fix these. The cream of the crop however was the broken boiler which we were left to suffer in mid-winter for 2 whole weeks. After around 5 or 6 phone calls, they informed me that they hadn't even been in touch with the landlord to obtain permission for the repairs!! They were so bad I vacated the flat a month early. Now after moving out they still have not returned my deposit, but sent a letter and statement almost 2 months after moving out to issue a 60 pound admin fee and a 250 pound cleaning charge!! Disgusting agents, don't bother renting with these people unless you like being ripped off
What agent could do to change your mind?
Admin fee of 60 pound to get a cleaner??
Comments on Agent Fees
Admin fee of 60 pound to get a cleaner??
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By : Bridgefords
22 Jul 2020We are sorry that we did not perform to the standard that you were looking for from 2012 till 2015. Over the winter we are very busy with callers and the maintenance team typically has a long list of jobs. Unfortunately; due to reduced staffing and the large amount of phonecalls, jobs and emails that we receive; we sometimes take a while to get around to each new request. We apologise for it taking two weeks to contact the landlord in order to have your boiler repaired to working condition as this is not the level of service that we strive for. We also apologize for the faulty alectrics and leaking radiator that we failed to have repaired after you had reported it. We also apologize if our staff have been rude to you in any way. The £60 cleaning fee is mandatory upon leaving as would have been mentioned in your contract. If there is any way that we could make it up to you; we would have loved to. Hopefully you are much happier in yoir current situation. Kind Regards Bridgefords
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £600 | £600 |
Address
Countrywide Residential Lettings
Unit Z
First Floor
The Galleries, Washington, Tyne and Wear
NE38 7SD
0191 419 4774
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An appauling agent to deal ...
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1 Star Review
By : 'Jonathan'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : NE8
6 Aug 2015
People found this helpful2
An appauling agent to deal with. Jennifer who used to work for this company did several inspections whilst renting from them for 3 years - don't think she was EVER polite when she came out and was quite happy in making you feel small (which seems the Countrywide Lettings way to be honest!). Moved... Read Full Review
What agent could do to change your mind?
Admin fee of 60 pound to get a cleaner??
Comments on Agent Fees
Admin fee of 60 pound to get a cleaner??
Comments (1)Was this helpful?:
By : Bridgefords
22 Jul 2020We are sorry that we did not perform to the standard that you were looking for from 2012 till 2015. Over the winter we are very busy with callers and the maintenance team typically has a long list ...
Have not to date had any ...
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1 Star Review
By : 'peter'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NE38
3 Jun 2014
People found this helpful0
Have not to date had any response to my emails, the property was left with the carpets ruined from too much water and the smell of cats is awful they were supposed to have had it proffessionally cleaned, and charged us for this on the final account still not able to gat the name of the cleaning... Read Full Review
What agent could do to change your mind?
£700.00 per month
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Since bridgefords joined ...
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1 Star Review
By : 'Sick'
Services : Letting( As a Owner )
Would you recommend ? : No
14 Jun 2012
People found this helpful6
Since bridgefords joined countrywide, the service became awful, Fees increased, charge tenant and landlords both for admin fees. Do not attend check in and check outs and tell lies about rents, tenants, repairs. Bridgefords Gateshead stall are all incompetent and particularly their branch... Read Full Review
Comments (4)Was this helpful?:
By : DancingKlown
28 Jun 2012Very true. Had the same problem, although we are tenants. Totally digraceful company, and their staff certainly need retraining in customer...
i did rent a flat for 2 years ...
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1 Star Review
By : 'Adriana'
Services : Letting( As a Tenant )
Would you recommend ? : No
14 Jan 2012
People found this helpful6
i did rent a flat for 2 years in albany washintong for 2 years, i moved out on 24th november 2011, they did say the flat need repairs, my deposis was for £ 500 they did say will contact me to give the rest of deposit back, today is 12th jaunuary 2012 they didint contact me when i phoned they put... Read Full Review
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As long as a person as to do ...
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1 Star Review
By : 'litterbox'
Services : Letting( As a Tenant )
Would you recommend ? : No
28 Aug 2011
People found this helpful11
As long as a person as to do 'something' they charge a MINIMUM of £25. Everything from a bit of dust to return of money accidentally paid to them. Even the landlord is charged for duplicate tenancy documents at the start of a new tenancy, when all it cost is probably about £25 for a few button... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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