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The UK's Largest Customer Review Website for the Property Industry

1.5/5, 8 Reviews
13% Recommended
0% letting valuation accuracy
17% letting fee satisfaction
By : 'fp'
Services : Letting(I am a Tenant)
Would you recommend ? : No
I’ve called Stuart Smith Lettings Derby for a property. I’ve seen the property twice and decided to make an application directly at the agency. First of all i had to ask for support because the agent just gave me the application form and left me alone. The agent that showed me the property told me the amount to be paid for the application, while the colleague asked me to pay more. So i told to her to ask to the agent that showed me the property, which confirmed the agreed amount, but without even showing up just to say hi. After giving them all the necessary documents, i was confirmed that the property was ‘’blocked’’ since i made the application. SURPRISE: after 3 days they called me back and said that the landlord chose ANOTHER APPLICANT and so the application process was dead. HOW IS IT POSSIBLE THAT THERE WAS ANOTHER APPLICANT IF I PAID FOR THE APPLICATION AND BLOCKED THE PROPERTY?????? nobody said to me that there were more than one application. In my opinion AN AGENCY THAT WORKS WITH PROFESSIONALISM AND RESPECT ABOUT THE CLIENT HAS TO INFORM ABOUT IT. SAD EXPERIENCE.
By : Martin
23 Jul 2017Well you are a silly little mocker ant you my little friend , falling for our typical dirty low tactics , I've ripped of hundreds of little chumps like yourself it makes me feel like a big hard man , makes really worked up before I go and abuse children to make me feel even better , us at stuart smith would love u and all your kind to lick my smelly sweaty , overweight arse after I have done a stincky one in the office toilet , would love you to go in after and smell the aroma I really would ,
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 17.00% | £510 | £745 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
Stuart Smith Derby Ltd
49 Queen Street, Derby, Derbyshire
DE1 3DE
01332 340461
By : 'Sick'
Branch : Derby, 49 Queen Street
Services : Letting (As a Tenant)
Rent PCM : £510
Would you recommend ? : No
Postcode : DE22
Lived in one of their properties for many years. Black mold problems all the time that i have had fix myself at my own expense, bad double glazing that has burst/separated in every flat in at least one window and have filed up with moisture and mold making it impossible to see through them, not to ... Read Full Review
By : 'Jess'
Branch : Derby, 49 Queen Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : DE21
Disappointing and ignorant. Me and my partner were the first contact and application on a house to rent with only a few months to go before being made homeless as our current landlord requires their property back. Stuart Smith let us view the advertised property after another application had ... Read Full Review
By : 'Emily'
Branch : Derby, 49 Queen Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DE1
Don't bother, you'll be waiting forever if you contact them about any issues, told to fix it yourself. Moved into my property which was riddled with carpet moths, various things were broken and nothing was done about . They will find any way they can to rob you, takes the absoloute ... Read Full Review
By : 'Emily'
Branch : Derby, 49 Queen Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DE1
Don't bother, you'll be waiting forever if you contact them about any issues, told to fix it yourself. Moved into my property which was riddled with carpet moths, various things were broken and nothing was done about . They will find any way they can to rob you, takes the absoloute ... Read Full Review
By : 'Lisa'
Branch : Derby, 49 Queen Street
Services : Letting (As a Tenant)
Rent PCM : £615
Would you recommend ? : No
Postcode : DE21
Very poor service all round would not recommend to anybody if you dont want robbing regarding work response time is poor always disputing why it needs doing have to chase up all the time for things to get done very disappointed do not ... Read Full Review

By : 'Elaine'
Branch : Derby, 49 Queen Street
Services : Letting (As a Tenant)
Rent PCM : £595
Would you recommend ? : Yes
Postcode : DE21
Fantastic Lettings Team :-) I have recently had the pleasure of dealing with Stuart Smith Derby's Letting team in securing the tenancy of my rental property. This is the first time I have ever rented so I had reason to call or email them on a number of occasions, with the various ... Read Full Review


By : 'Anthony'
Branch : Derby, 49 Queen Street
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : DE23
we haven't had the heating working for two weeks and still waiting for this to be fixed, called but didn't seem interested to help, need an electrician who is on holiday but incapable of finding another electrician. 6 emails sent and called Michelle and Kelsey both ... Read Full Review
By : Stuart Smith (Derby) Ltd
15 Dec 2017It is always disappointing to receive a review such as this. We rarely do! However, as ever this is not the full story as records show contractors have attended and this property continues to...
By : 'fp'
Branch : Derby, 49 Queen Street
Services : Letting (As a Tenant)
Would you recommend ? : No
I’ve called Stuart Smith Lettings Derby for a property. I’ve seen the property twice and decided to make an application directly at the agency. First of all i had to ask for support because the agent just gave me the application form and left me alone. The agent that showed me the ... Read Full Review
By : Martin
23 Jul 2017Well you are a silly little mocker ant you my little friend , falling for our typical dirty low tactics , I've ripped of hundreds of little chumps like yourself it makes me feel like a big hard man , ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Last updated at 11/30/2, 12:00:00 AM by allAgents