We trusted Savills to act in as if we were the client, as a tennant in a property. We asked if we could extend an extra month with an option for a further second, due to purchasing a property (outside of Savills). The agent understood our situation, and on the surface was happy to be of service. However, in hindsight we should not have trusted they would act in our best interest. We though we were renewing our tenancy with the extra rolling months, and when the first online contract was issued it was 100% correct, with the extra two months. However, for a technical reason we could not sign and asked for the contracts to be resent. Sadly, we trusted Savills enough not to read the second contract and proceeded to auto signature, the documents. Only to find 6 weeks later, we were to be moving out in two weeks, due to an email asking to set a date to check out flat. AFter a week of trying to contact someone at Savills, we finally spoke to our agent, who denied any knowledge of our previous request to be keep informed of any changes to the situation. We then escalated this to the manager of the branch, who said they only have an obligation to communicate to their client, the owner and never to tenants, as they are not the client, about changes. Having trusted Savills to work with us during this time, we are 100% disappointed and it is clear that tenants are nothing more than the people paying them and the client. This has cause both my partner and I to change flights and business appointments to accommodate Savills, lack of communication which could all have been resolved much earlier if they had been honest. The flat we rented for two years from brand new, still does not have an entre system that works, the showers only run hot water never cool / cold, the underfloor heating is irregular and the wardrobes still dont close property. The sad thing is that we had a very large 6 figure property to sell, and had been considering Savills for the sale, and we were right from the start and our friends feedback on the winchester branch having too many young in experienced staff, that dont understand customer services means everyone!