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Winchester, SO23
2.3/5, 4 Reviews
25% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
Latest Reviews
Bad customer service
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £1,350 | £1,350 |
Address
Savills
1 Jewry Street, Winchester, Hampshire
SO23 8RZ
01962 841 842
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Savills Branches (View All 133)
I've never been ...
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5 Star Review
Lindsay
By : 'Kristina'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SO23
13 Jul 2021
People found this helpful0
I've never been particularly impressed with many agents however I am so glad I contacted Savills to give me a valuation on my property. Lindsay was amazing, incredibly knowledgeable and enthusiastic about my property and I ended up listing it with them. I was particularly impressed that they... Read Full Review
Comments (0)
I've never been particularly impressed with many agents however I am so glad I contacted Savills to give me a valuation on my property. Lindsay was amazing, incredibly knowledgeable and enthusiastic about my property and I ended up listing it with them. I was particularly impressed that they sent round all the agents that would be conducting viewings ahead of time so that they knew the property and could really sell it to buyers. I have viewed so many properties in the past, where the agent hadn't ever been to the property or couldn't answer basic questions, this was really refreshing!
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Kristina A said about Savills
Services : Sales( As a Vendor )Date: 13th Jul 2021
I've never been particularly impressed with many agents however I am so glad I contacted Savills to give me a valuation on my property. Lindsay was amazing, incredibly knowledgeable and enthusiastic about my property and I ended up listing it with them. I was particularly impressed that they sent round all the agents that would be conducting viewings ahead of time so that they knew the property and could really sell it to buyers. I have viewed so many properties in the past, where the agent hadn't ever been to the property or couldn't answer basic questions, this was really refreshing!
Within 5 days I had 7 offers all asking price and above.
I will definitely be using Lindsay again when I sell my next property!
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2 Star Review
Jenna
Tara
By : 'Bad'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : SO22
14 Sept 2015
People found this helpful5
We trusted Savills to act in as if we were the client, as a tennant in a property. We asked if we could extend an extra month with an option for a further second, due to purchasing a property (outside of Savills). The agent understood our situation, and on the surface was happy to be of service.... Read Full Review
What agent could do to change your mind?
Been honest about the situation rather than going behind out backs and not telling us we could not extend two months.
Comments (1)We trusted Savills to act in as if we were the client, as a tennant in a property. We asked if we could extend an extra month with an option for a further second, due to purchasing a property (outside of Savills). The agent understood our situation, and on the surface was happy to be of service. However, in hindsight we should not have trusted they would act in our best interest.
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Bad customer service said about Savills
Services : Letting( As a Tenant )Date: 13th Sep 2015
We trusted Savills to act in as if we were the client, as a tennant in a property. We asked if we could extend an extra month with an option for a further second, due to purchasing a property (outside of Savills). The agent understood our situation, and on the surface was happy to be of service. However, in hindsight we should not have trusted they would act in our best interest.
We though we were renewing our tenancy with the extra rolling months, and when the first online contract was issued it was 100% correct, with the extra two months. However, for a technical reason we could not sign and asked for the contracts to be resent. Sadly, we trusted Savills enough not to read the second contract and proceeded to auto signature, the documents. Only to find 6 weeks later, we were to be moving out in two weeks, due to an email asking to set a date to check out flat.
AFter a week of trying to contact someone at Savills, we finally spoke to our agent, who denied any knowledge of our previous request to be keep informed of any changes to the situation. We then escalated this to the manager of the branch, who said they only have an obligation to communicate to their client, the owner and never to tenants, as they are not the client, about changes.
Having trusted Savills to work with us during this time, we are 100% disappointed and it is clear that tenants are nothing more than the people paying them and the client. This has cause both my partner and I to change flights and business appointments to accommodate Savills, lack of communication which could all have been resolved much earlier if they had been honest.
The flat we rented for two years from brand new, still does not have an entre system that works, the showers only run hot water never cool / cold, the underfloor heating is irregular and the wardrobes still dont close property.
The sad thing is that we had a very large 6 figure property to sell, and had been considering Savills for the sale, and we were right from the start and our friends feedback on the winchester branch having too many young in experienced staff, that dont understand customer services means everyone!
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By : Savills Lettings
14 Sept 2015I am very sorry to read your comments regarding the service you have received. Savills takes all feedback seriously and I would like our Head of Renewals to investigate the comments and issues you...
I was going to use savills to ...
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1 Star Review
By : 'Hawthorn'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SO23
9 Apr 2014
People found this helpful7
I was going to use savills to let my property in winchester, untill "*"the manager"*" opened her mouth, she treated her staff like dirt, I have never seen a manager act in such an unprofessional manor Bullying staff very very off putting. I went... Read Full Review
Comments (1)I was going to use savills to let my property in winchester, untill "*"the manager"*" opened her mouth, she treated her staff like dirt, I have never seen a manager act in such an unprofessional manor
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Hawthorn said about Savills
Services : Letting( As a Prospective Landlord/Tenant )Date: 8th Apr 2014
I was going to use savills to let my property in winchester, untill "*"the manager"*" opened her mouth, she treated her staff like dirt, I have never seen a manager act in such an unprofessional manor
Bullying staff very very off putting. I went elsewhere.
The UK's Largest Customer Review Website for the Property Industry
By : Savills Lettings
23 Apr 2014I am very sorry to read your comment regarding a member of the Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the comment you have made in your review...
The Agent, did not respond to ...
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1 Star Review
By : 'bad'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG25
6 Nov 2013
People found this helpful7
The Agent, did not respond to problems with the heating in an appropriate time. They were hard to get hold of, did not do a thorough inventory check, and charged us £200 admin fees for exiting the property which was taken out of the deposit. Excessive charges for contract entry, and contract... Read Full Review
What agent could do to change your mind?
Dealing with problems in a timely manner. Not charging extorshoante exit and entry fees into the contracts, as well as disproportionate renewal fees.
Comments (1)Was this helpful?:
bad savills said about Savills
Services : Letting( As a Tenant )Date: 6th Nov 2013
The Agent, did not respond to problems with the heating in an appropriate time. They were hard to get hold of, did not do a thorough inventory check, and charged us £200 admin fees for exiting the property which was taken out of the deposit. Excessive charges for contract entry, and contract renewal. Overall not very compentant lettings agents and would have had more luck dealing with the landlord directly!
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By : Lettings Customer Services
6 Nov 2013I am sorry to hear that you are unhappy with your recent experience with Savills Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the matters raised in...
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