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Loughborough, LE11
2.5/5, 23 Reviews
39% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
20% letting fee satisfaction
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"We took on this house from..."
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1 Star Review
Ryan
Jade
By : 'Lucy'
Services :
Rent PCM : £400
Would you recommend ? : No
Postcode : LE11
10 Sept 2015
People found this helpful3
We took on this house from friends who lived in it before us and for some reason Aidan J Reed took this as a chance to not fulfil part of their contract. The contract clearly states that the house to be cleared off rubbish before move in but when I arrived on the 1st of July there was an entire room full of items left by the girls from the year before. I also had to request that the kitchen be cleaned as me and my housemate moved in we found all the shelves and oven to be disgusting and we refused to unpack until they were professionally cleaned, a courtesy promised by Aidan j reed. The company had stated that they would be changing the carpets for the past two years due to their state having had lots spilt on them and staining it. Following the end of our contract they then tried to claim that they would be taking money from our deposit to pay for new carpets, that they should have replaced before we even got there. Whenever things broke in the house, the washing machine and oven broke down several times along with a leak In the ceiling in the front room very close to the TV and lighting fixtures, we informed Aidan j reed but they needed permission from the landlord but then I had to chase them up weeks later for anything to eventually be completed. All these breakages would have been noted down before we even moved in had we been provided with an inventory, breach of contract number two, we never received an inventory to complete dispite asking consistently throughout the year. So now, two months after we have moved out, they still have not returned out deposit due to them looking to replace and fix things that we didn't break but were actually already broken and in need of replacement when we were about to move in. They are claiming that things need replaced or were broken in our time there but we informed them of everything and due to the house being just over ten years old without proper upkeep or anyone taking a note or inventory, the house is in great need of repair already. The heating as another example does not work when the dial is turned down lower than 21 degrees. This has been this way since anyone can remember but is not conducive to practical living when you want to put your heating down low at Christmas to stop the pipes bursting and causing even bigger problems than you need. I moved out on the 30th of June and I have still not received my deposit back but not just that, they'd have not refunded our utilities bills money that wasn't used throughout the year. It is now September. They were also still charging my personal bank account for our internet until August despite me informing them that I had not been the one to set up the account, Ryan Westly had when he asked for my bank details with the proviso that 'no money will be taken, we just need someone's name for the account' yet throughout the year I was billed on a monthly basis on average £30 for sky that I then had to claim back. When I moved out and several times after the June payment had gone out I told Ian that the standing order needed cancelling as I wasn't in control from my account. Then I paid another two months. Also for those wondering, we had a break in to this address due to the back door being faulty and not being fixed when we asked them to do it. We paid for insurance through Aidan j reed and Endsliehg but were never given a break down to the insurance cover. On the laptop being stolen we were then informed that the cover provided through Aidan j reed didn't cover laptops, phones, tablets or any electronics crucial to a student living, but of course they had forget to tell us that if we wanted those covered we would have to specify. All in all, terrible experience in a run down, broken house, piece of crap house that nearly ruined my third year with all its problems.
What agent could do to change your mind?
Actually done their jobs and helped those who lived in their houses. The only person worthwhile was the manager Ian but the rest I don't even know what they do, every time I ever rang no one answered and yet every time I went in, all four seats were occupied so what they do on a day to day basis is anyone's guess really Jade answered my emails with 'thanks for letting us know, we'll sort it out' but never did
Comments on Agent Fees
The house was not worth the money, clearly it had been valued at that 4/5 years ago but without anyone up keeping or taking regular inventory of the state of the house it didn't drop to what it really was worth
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Latest Reviews
AJR victim #9812
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £217,000 | £217,000 |
| Lettings | 0% | 20% | £300 | £1,300 |
Address
Aidan J Reed
100 Ashby Road, Loughborough, Leicestershire
LE11 3AF
01509 631120
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Aidan J Reed Branches (View All 5)
Horrible experience. Landlord ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE11
1 Nov 2016
People found this helpful0
Horrible experience. Landlord does not pay the energy bill, it falls on my name . I've contacted the agency for the past 6 months, however nothing has been done. (Constantly getting calls and mails from SPARK). No communication at all. Decent house, terrible agency + landlord . I would strongly ... Read Full Review
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AVOID AT ALL COSTS! If you ...
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1 Star Review
By : 'AJR'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE11
25 Jul 2016
People found this helpful0
AVOID AT ALL COSTS! If you want a lettings agency which is unorganised, avoids communication, demands last minute surprise documentation, lies to its customers (in writing), breaches it's own tenancy contract and BREAKS THE LAW, then AJR / The Student Lettings Company is the way to go. I've... Read Full Review
What agent could do to change your mind?
So bad, they didn't even charge us any agency fee. We were entirely un-referenced, potentially putting the landlord at risk.
Comments on Agent Fees
So bad, they didn't even charge us any agency fee. We were entirely un-referenced, potentially putting the landlord at risk.
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Very poor agents. As ...
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1 Star Review
By : 'Maisie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE74
21 Jan 2016
People found this helpful1
Very poor agents. As university students finding and then renting a house is a completely new concept, we had hoped that AJR would help us at least a little bit. But apart from being very keen to get our original deposit money we heard barely anything from them! After numerous phone calls and... Read Full Review
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THIS IS BOLLOCKS MARK, had ...
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1 Star Review
By : 'Jeremy'
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : No
Postcode : LE11
17 Sept 2015
People found this helpful2
THIS IS BOLLOCKS MARK, had loads of problems that were not sorted out. Poor service all round and mainly unhelpful... Read Full Review
What agent could do to change your mind?
Was rubbish all year
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Extremely unprofessional from ...
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1 Star Review
By : 'Lucie'
Services : Letting( As a Tenant )
Rent PCM : £365
Would you recommend ? : No
Postcode : LE11
11 Sept 2015
People found this helpful3
Extremely unprofessional from start to finish. Threatened court action in my name due to AJR failing to pay our all-inclusive bills, affecting my personal credit rating. Countless faults within the property that were not fixed, an example being that I didn't have any source of light in my bedroom... Read Full Review
What agent could do to change your mind?
Read above!
Comments on Agent Fees
Fees were average for the Loughborough area.
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We took on this house from ...
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1 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : LE11
10 Sept 2015
People found this helpful3
We took on this house from friends who lived in it before us and for some reason Aidan J Reed took this as a chance to not fulfil part of their contract. The contract clearly states that the house to be cleared off rubbish before move in but when I arrived on the 1st of July there was an entire... Read Full Review
What agent could do to change your mind?
Actually done their jobs and helped those who lived in their houses. The only person worthwhile was the manager Ian but the rest I don't even know what they do, every time I ever rang no one answered and yet every time I went in, all four seats were occupied so what they do on a day to day basis is anyone's guess really Jade answered my emails with 'thanks for letting us know, we'll sort it out' but never did
Comments on Agent Fees
The house was not worth the money, clearly it had been valued at that 4/5 years ago but without anyone up keeping or taking regular inventory of the state of the house it didn't drop to what it really was worth
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Awful, incompetent and ...
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1 Star Review
By : 'Lufbra'
Services : Letting( As a Tenant )
Rent PCM : £347
Would you recommend ? : No
Postcode : LE11
8 Sept 2015
People found this helpful3
Awful, incompetent and unprofessional company. Staff are useless and lazy. Avoid at all costs- use the likes of EcoCare or Andrew... Read Full Review
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You couldn't get a worse ...
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1 Star Review
By : 'Loughborough'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : LE11
8 Sept 2015
People found this helpful3
You couldn't get a worse estate agent if you tried. They aren't fit to run a stall at a car boot sale let alone an estate agents. NO ONE I know that has rented a house with AJR has had a good experience. From unjustly stealing deposit money and breaking the contract to being the most unorganised... Read Full Review
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They are a joke of a company, ...
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1 Star Review
By : 'lboro'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : LE11
6 Sept 2015
People found this helpful3
They are a joke of a company, failed to pay our bills on an inclusive rent causing debt collectors to arrive. Failed to protect our deposits like we were promised. Left us with out a boilers for two weeks. Dont know any of my friends using them that havent been treated poorly. Please dont use them, ... Read Full Review
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We stayed in this flat as ...
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1 Star Review
By : 'Timothy'
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : No
Postcode : LE11
27 Aug 2015
People found this helpful2
We stayed in this flat as students and it had many problems. This on its one didn't bother us too much, but the fact that AJR will just continually ignore you until you stop chasing things up is infuriating. We lived with a leaking shower for the whole year because they constantly just... Read Full Review
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AJR Student Lets insist that ...
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1 Star Review
By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £1178
Would you recommend ? : No
Postcode : LE11
10 Aug 2015
People found this helpful51
AJR Student Lets insist that they are positioned in the market as 'Loughborough's premier student lettings agency', but from my experiences as a tenant I am led to believe that this is far from the truth. Quite simply, I had a terrible experience letting a student house with AJR and... Read Full Review
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Nick Hall in one word ...
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5 Star Review
By : 'Alison'
Services : Sales( As a Vendor )
Sold price : £217000
Would you recommend ? : Yes
Postcode : LE11
30 Jul 2014
People found this helpful0
Nick Hall in one word "superb" throughout a very stressful and difficult sale/purchase Nick took the lead to ensure that everything was completed on time. He went the extra mile doing things that our useless solicitor should if been doing. He was calm and professional throughout and... Read Full Review
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Absolutely awful service by ...
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1 Star Review
By : 'Absolutely'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE11
27 Jan 2014
People found this helpful5
Absolutely awful service by the estate agents. The house was filthy when we moved in and no recompense was made for that, even though they had paid £200 for a company to come and clean which they obviously hadn't done. Broken fences and walls and several incidents with the police elicited no... Read Full Review
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Just the right balance of ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE12
25 Mar 2013
People found this helpful0
Just the right balance of professional and individual service offered. We sold our house within 2 weeks of it going onto the market and we also got the asking price! A big thanks and very well done Aidan Reed - especially Nick Parker and Richard... Read Full Review
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We had a very positive ...
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5 Star Review
By : 'Laura'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LE11
6 Feb 2013
People found this helpful0
We had a very positive experience with Aidan J Reed. They let our property extremely quickly and efficiently and with a rent price we were happy with. They were also very helpful when we needed a plumber sending out to our property. Ryan quickly solved the issue and the plumber got the job done... Read Full Review
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Aiden J Reed are a very ...
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5 Star Review
By : 'Ashlea'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE11
4 Feb 2013
People found this helpful0
Aiden J Reed are a very professional and thorough company. They think about the customer well, providing that they get the best possible accommodation suited to them and their needs. They are efficient in their work process, and deal with any queries quickly. Their staff members are friendly and... Read Full Review
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My student let property has ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LE11
4 Feb 2013
People found this helpful0
My student let property has been fully managed by Aidan J Reed for over 3 years. I am satisfied with their rental management services they are providing and happy to continue using them as my agent. They handle all aspects of the rental efficiently, I am particularly pleased that they have been... Read Full Review
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Agent had good knowledge on ...
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4 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE11
3 Feb 2013
People found this helpful0
Agent had good knowledge on most details / questions asked about the property. Anything he was unable to answer, he found out and got back to us on. Agent was very helpful with contact as all tenants were not in loughborough when going through the application... Read Full Review
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I was impressed with the ...
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5 Star Review
By : 'Helena'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE11
2 Feb 2013
People found this helpful0
I was impressed with the choice of houses that we were shown- exactly what we were looking for and in the perfect area! I was surprised to see the variety and number of properties AJReed had to offer. Answered all questions we had and liaised with the Landlords about summer rent etc. Efficient... Read Full Review
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Very friendly and helpful in ...
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5 Star Review
By : 'Lauren'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE11
1 Feb 2013
People found this helpful0
Very friendly and helpful in finding what was best available for our needs and requests. Showed various properties within our price range, giving a good insight into the different properties available.Viewings were professional and well shown, covering everything we needed to know. Was able to... Read Full Review
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