The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.4/5, 91 Reviews
90% Recommended
100% letting valuation accuracy
55% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 55.00% | £300 | £1,300 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 3 | 9 | 22 | 18 | 2 | 9 | 0 | 4 | 3 |
Aidan J Reed
16a High Street, Quorn, Leicestershire
LE12 8DT
01509 622200
By : 'John'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LE11
Horrible experience. Landlord does not pay the energy bill, it falls on my name . I've contacted the agency for the past 6 months, however nothing has been done. (Constantly getting calls and mails from SPARK). No communication at all. Decent house, terrible agency + landlord . I would strongly ... Read Full Review
By : 'AJR'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LE11
AVOID AT ALL COSTS! If you want a lettings agency which is unorganised, avoids communication, demands last minute surprise documentation, lies to its customers (in writing), breaches it's own tenancy contract and BREAKS THE LAW, then AJR / The Student Lettings Company is the way to go. I've ... Read Full Review
So bad, they didn't even charge us any agency fee. We were entirely un-referenced, potentially putting the landlord at risk.
So bad, they didn't even charge us any agency fee. We were entirely un-referenced, potentially putting the landlord at risk.
By : 'Maisie'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DE74
Very poor agents. As university students finding and then renting a house is a completely new concept, we had hoped that AJR would help us at least a little bit. But apart from being very keen to get our original deposit money we heard barely anything from them! After numerous phone calls and ... Read Full Review

By : 'Jeremy'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Rent PCM : £300
Would you recommend ? : No
Postcode : LE11
THIS IS BOLLOCKS MARK, had loads of problems that were not sorted out. Poor service all round and mainly unhelpful ... Read Full Review
Was rubbish all year

By : 'Lucie'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Rent PCM : £365
Would you recommend ? : No
Postcode : LE11
Extremely unprofessional from start to finish. Threatened court action in my name due to AJR failing to pay our all-inclusive bills, affecting my personal credit rating. Countless faults within the property that were not fixed, an example being that I didn't have any source of light in my bedroom ... Read Full Review
Read above!
Fees were average for the Loughborough area.


By : 'Lucy'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : No
Postcode : LE11
We took on this house from friends who lived in it before us and for some reason Aidan J Reed took this as a chance to not fulfil part of their contract. The contract clearly states that the house to be cleared off rubbish before move in but when I arrived on the 1st of July there was an entire ... Read Full Review
Actually done their jobs and helped those who lived in their houses. The only person worthwhile was the manager Ian but the rest I don't even know what they do, every time I ever rang no one answered and yet every time I went in, all four seats were occupied so what they do on a day to day basis is anyone's guess really Jade answered my emails with 'thanks for letting us know, we'll sort it out' but never did
The house was not worth the money, clearly it had been valued at that 4/5 years ago but without anyone up keeping or taking regular inventory of the state of the house it didn't drop to what it really was worth


By : 'Lufbra'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Rent PCM : £347
Would you recommend ? : No
Postcode : LE11
Awful, incompetent and unprofessional company. Staff are useless and lazy. Avoid at all costs- use the likes of EcoCare or Andrew ... Read Full Review
By : 'Loughborough'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : No
Postcode : LE11
You couldn't get a worse estate agent if you tried. They aren't fit to run a stall at a car boot sale let alone an estate agents. NO ONE I know that has rented a house with AJR has had a good experience. From unjustly stealing deposit money and breaking the contract to being the most unorganised ... Read Full Review
By : 'lboro'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : LE11
They are a joke of a company, failed to pay our bills on an inclusive rent causing debt collectors to arrive. Failed to protect our deposits like we were promised. Left us with out a boilers for two weeks. Dont know any of my friends using them that havent been treated poorly. Please dont use them, ... Read Full Review


By : 'Timothy'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Rent PCM : £300
Would you recommend ? : No
Postcode : LE11
We stayed in this flat as students and it had many problems. This on its one didn't bother us too much, but the fact that AJR will just continually ignore you until you stop chasing things up is infuriating. We lived with a leaking shower for the whole year because they constantly just ... Read Full Review


By : 'Dan'
Branch : Loughborough, 100 Ashby Road
Services : Letting (As a Tenant)
Rent PCM : £1178
Would you recommend ? : No
Postcode : LE11
AJR Student Lets insist that they are positioned in the market as 'Loughborough's premier student lettings agency', but from my experiences as a tenant I am led to believe that this is far from the truth. Quite simply, I had a terrible experience letting a student house with AJR and ... Read Full Review










By : 'anonymous'
Branch : Loughborough, Beacon House, 10 Forest Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : LE11
We arranged a viewing for a house we really liked (to rent) and informed the agent we were travelling from London to view it. 45 minutes before we arrived in Loughborough, the agent called us to cancel the viewing. A message was left with no apology, just stating that the property was no longer ... Read Full Review
By : Steph
26 May 2015Good morning. Apologies that you did not receive the customer service you should have. Please could you let me know whether it was student property or a professional property, or simply the address,...
By : 'Claudia'
Branch : Quorn, 16a High Street
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : LE4
Viewed several properties put in an offer and told they would inform me after talking to the landlord . Never heard back very unprofessional , am now renting through Haart would never use AjReed and would advise others not to . A bit of common courtesy goes along way especially for potential ... Read Full Review
By : Steph
18 Mar 2015Dear Claudia. I am very sorry that you did not have a good experience with us. We do strive to provide the very best customer service at all times, and are very apologetic that you did not feel that...
By : 'Sandra'
Branch : Quorn, 16a High Street
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : LE4
Promised a property told to bring in admin fee then told sorry we are taking more viewings now . Made me feel I wasn't good enough for their properties didn't just do this once did it three times . Would advise NEVER to go with ... Read Full Review
Been more professional not tell you one thing then do another . I\'ve always rented but would never use again and have heard this happen to a few people through AJReed
By : Steph
18 Mar 2015Dear Sandra. I am sorry that you do not feel that your experience with us was positive. We do strive to provide the very best customer service at all times, but will take your comments on board....


By : 'Tara'
Branch : Loughborough, Beacon House, 10 Forest Road
Services : Conveyancing (Conveyancing)
Would you recommend ? : Yes
Postcode : LE12
Buying a house can be very stressful. However the staff at Aiden J reed went above and beyond to keep me informed thoughtout the entire process from having the offer accepted to picking up the keys. Everything went increadibly smoothly and i was reasured at ever turn in the proceedings. This agency ... Read Full Review

By : 'Nick'
Branch : Loughborough, Beacon House, 10 Forest Road
Services : Sales (As a Vendor)
Sold price : £175000
Would you recommend ? : Yes
Postcode : LE12
During a long drawn out Sale, Nick stuck to his task, responding efficiently to our questions, queries, concerns and managed it through to an ultimately satisfactory ... Read Full Review

By : 'Tim'
Branch : Loughborough, Beacon House, 10 Forest Road
Services : Sales (As a Vendor)
Sold price : £340000
Would you recommend ? : Yes
Postcode : LE11
The agent offered good advice throughout the selling process, was able to respond quickly to any questions we had and customer service remained good from sold STC to completion. Would highly ... Read Full Review


By : 'Sue'
Branch : Loughborough, Beacon House, 10 Forest Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : LE11
We have just purchased a property through Aidan J Reed. We are very impressed by the professional, friendly and efficient service they provided throughout the process. In particular we are very grateful to Nick Parker - great negotiator, Nick Hall - excellent communicator, and Richard Harrison not ... Read Full Review

By : 'Immanuel'
Branch : Loughborough, Beacon House, 10 Forest Road
Services : Sales (As a Vendor)
Sold price : £125000
Would you recommend ? : Yes
Postcode : LE11
We would strongly recommend Aidan J Reed to everyone who wants to sell a property for their excellent and professional service. We were fully supported and informed of every step of the sales process by their professional sales team. We would like to thank everyone at Aidan J Reed especially Nick ... Read Full Review
By : 'Joe'
Branch : Loughborough, 39 Market Street
Services : Sales (As a Buyer)
Sold price : £108000
Would you recommend ? : Yes
Postcode : LE12
He was great! Kept me informed of what was happening at all times. Helped me out in difficult situations ... Read Full Review
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