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Oxford, OX2
3.7/5, 10 Reviews
70% Recommended
67% sales valuation accuracy
75% letting valuation accuracy
100% sales fee satisfaction
86% letting fee satisfaction
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
"When trying to get the..."
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1 Star Review
By : 'Imogen'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : OX4
10 Sept 2015
People found this helpful2
When trying to get the deposit back from a house we had moved out of 2 months ago, we were ignored, spoken down to and been very rude to. What should be a very easy process, turned very stressful by agents claiming their emails were down (whilst emailing different members of the group). They didn't even question the extortionate amount (£800) we were being charged for the cleaning of the house, and didn't even manage to produce receipts of those costs. They promised to send these receipts but, still, I haven't recieved them. Agents were unprofessional and tried to take advantage of the fact we were students. I hope to never have to deal with them again.
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By : Chris Way
29 Oct 2015Dear Imogen I am very sorry to read this review and I have been unable to locate your tenancy from the details you have provided and do not have a record of an £800 cleaning charge. Please can you contact me on christopher.way@carterjonas.co.uk/01865 404425 so I can discuss this with you. Many thanks, Christopher Way - Partner, Carter Jonas
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £550,000 | £550,000 |
| Lettings | 75% | 86% | £800 | £2,200 |
Areas covered
- OX1
- OX2
- OX3
- OX4
Address
Carter Jonas
Mayfield House, 256 Banbury Road, Oxford, Oxfordshire
OX2 7DE
01865 310653
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Poor service and very old ...
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1 Star Review
By : 'Alan'
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : B78
1 Feb 2023
People found this helpful0
Poor service and very old fashioned letting reference approach. This company wasted weeks and weeks through lack of explanation, not reading income amount correctly on my partner’s maternity leave and being very black and white. Not really the approach you would expect in 2023. Rather... Read Full Review
Attached Files
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Great service and assistance ...
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4 Star Review
By : 'NJ'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : OX2
18 Oct 2021
People found this helpful0
Great service and assistance received. Viewing was done promptly and with covid 19 protocols in place . Would recommend their... Read Full Review
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Excellent Services!Nothing ...
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5 Star Review
By : 'Chinweotuto'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : OX4
14 Oct 2021
People found this helpful0
Excellent Services! Nothing more to ask for, I got the best services from Tanya! She Responds even out of hours, surprisingly. She is just a genius in what she does. Many thanks for your sincere when I needed it... Read Full Review
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Discriminates against ...
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2 Star Review
By : 'S'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : OX2
18 Sept 2020
People found this helpful2
Discriminates against families by refusing to let properties to those with kids. Absolutely shameful and utterly embarrassing for tenants, please use a better... Read Full Review
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Thank you ...
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5 Star Review
By : 'alison'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : OX2
11 Nov 2019
People found this helpful0
I work for a charity and we had been looking for larger premises for over a year. From the beginning Julia identified herself with our needs and spent months searching for possible suitable properties within our budget, not an easy task! Finally we found one and then there were months of... Read Full Review
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Very helpful and timely ...
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5 Star Review
By : 'margaret'
Services : Letting (As a Owner)
Rent PCM : £1090
Would you recommend ? : Yes
Postcode : OX2
25 Oct 2019
People found this helpful0
Very helpful and timely support. Excellent service from gardeners, cleaners etc. Quick solutions to any problems, including 'minor' ones such as helping tenants sort out how to use the TV! Much... Read Full Review
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Selling ...
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5 Star Review
By : 'Sarah'
Services : Sales (As a Buyer)
Sold price : £550000
Would you recommend ? : Yes
Postcode : OX5
25 Sept 2019
People found this helpful0
Carter Jonas acted as the selling agent for a property in a North Oxfordshire village that we were purchasing. From start to finish the service was friendly, transparent and professional. I would certainly employ to sell the property we have purchased in the future given the service we received and ... Read Full Review
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Complete ...
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5 Star Review
By : 'S.'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : OX5
3 Dec 2018
People found this helpful0
Carter Jonas, Oxford, have managed a property for me in Oxfordshire for almost thirty years. I am immensely pleased with them. I have never had a single occasion to complain about any aspect of their management. All the staff--Kate, Tanya, Jayne and Lorna--are professional, warm, friendly and... Read Full Review
Comments on Agent Fees
Good
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helpful as ...
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4 Star Review
By : 'Evanses'
Services : Letting (As a Owner)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : OX2
13 Apr 2018
People found this helpful0
We've been dealing with Tanya and her team for over 10 years now and have, apart from one very short period of a little less than perfection, found them helpful and effective. Tanya herself has always been responsive and positive - I would recommend her as polite, friendly and a pleasure to... Read Full Review
Comments on Agent Fees
Fair
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When trying to get the ...
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1 Star Review
By : 'Imogen'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
10 Sept 2015
People found this helpful2
When trying to get the deposit back from a house we had moved out of 2 months ago, we were ignored, spoken down to and been very rude to. What should be a very easy process, turned very stressful by agents claiming their emails were down (whilst emailing different members of the group). They didn't ... Read Full Review
Comments (1)Was this helpful?:
By : Chris Way
29 Oct 2015Dear Imogen I am very sorry to read this review and I have been unable to locate your tenancy from the details you have provided and do not have a record of an £800 cleaning charge. Please can...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1/25/2018, 7:34:36 AM by allAgents
