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Allerton & South Liverpool Residential Sales, Liverpool L18
1.7/5, 11 Reviews
18% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
40% sales fee satisfaction
40% letting fee satisfaction
"Please read this carefully...."
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1 Star Review
mr
By : 'billy'
Services :
Sold price : £120
Would you recommend ? : No
Postcode : L15
21 May 2015
People found this helpful8
Please read this carefully. My advice to anyone is to not go anywhere there these people. My experience has left me thousands of pounds out of pocket, using these people. They will take your money for managing your property and that is it. I had to contact them regular asking for my rent and invoices but only to receive every excuse possible for not having them. They play down serious issues you really need to know about regarding your property ie there has been a small incident........the fire brigade being called to your house because of a deliberate fire ie tumble dryer in lounge with fire excellerants and a neighbour having to put the fire out with buckets of water because of the size of the fire. This is only one small incident at the property....to give you some idea of other incidents at the property please read on...........regular incidents of heavy drinking and disrupting neighbours either side of the house including scaring other people in the street. Other fires in the house, police being called to the house almost every week including a number of times in any one week. Dismantling parts of the house ie, electrical lighting, broken doors, broken floor tiles in kitchen, broken the £400 washing machine, the tumble dryer, totally destroying the fridge freezer cost £485, damaging the worktops, destroying the glass fronted double oven. costs £400 plus to replace. I can go on and on and on telling you about the 18 months of total horror I have experienced by this estate agent. But to top everything off and most people will look at this in total disbelieve....I had the tenent cause so much damage to the property one evening, it caused a gas leak in the house endagering the neighbours. I having to cover all the costs of the repairs and sutton Kersh are very happy to you continue to pay for all of this as if it is normal thing. Lastly the the only thing they did not do was blow the house up and kill people. They finally ripped out the water main and flooded the house which involved the police arresting him all costs and repairs left to me. So if you have got this far reading this..........please please please do not use these people they are legal theives and Mr Lawton can only be described as a slippery chap. They will play everything down and show no responsibilty towards you. It will leave you seriously out of pocket like me........................regards to all.
What agent could do to change your mind?
To be totally honest
Comments on Agent Fees
NA
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By : Mr Lawton
22 May 2015Dear Mr Mullen, I regret that you have chosen to vent your frustrations on a public forum however you have not been transparent with the facts. Your property was let with your knowledge and consent to a transitional care agency and the young tenant had residential care workers staying with him at the property 24 hours per day. The tenant took good care of the property for the first 12 months and following a favourable inspection of the property the tenancy was renewed, with your knowledge and consent. It was shortly after the renewal that the tenant caused damage to the property in the early hours of the morning whilst his resident carer was sleeping. The tenant was arrested, charged with criminal damage and did not return to the property. Criminal proceedings are still ongoing. The gas leak you refer to was not due to the tenant but it was a slow weeping joint under the floorboards which was repaired as soon as it was discovered. It is unfortunate when a tenant damages a landlord's property however this is not something that we could have foreseen or prevented. We have co-operated fully with yourself and the Police in providing documentation and written statements. We are members of ARLA, NAEA and the Property Ombudsman scheme and there are channels available for you to pursue your complaint if you are dissatisfied with the way the situation has been handled. I am available to meet with you to address your concerns at any time, as I have been throughout this matter. Philip Lawton, Director, Sutton Kersh, philip.lawton@suttonkersh.co.uk
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 40% | £50,000 | £325,000 |
| Lettings | 100% | 40% | £400 | £800 |
Address
Sutton Kersh & Co
40-42 Allerton Road, Liverpool, Merseyside
L18 1LN
0151 734 0666
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Sutton Kersh & Co Branches (View All 4)
Speedy ...
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4 Star Review
By : 'NAN'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L15
27 Nov 2024
People found this helpful0
Really pleased with the support I received from @Abby. Thank you very much for getting this issue that was ongoing for 8 months sorted in less than 8... Read Full Review
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Staff helpful and ...
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5 Star Review
By : 'Sue'
Services : Sales( As a Buyer )
Sold price : £315000
Would you recommend ? : Yes
Postcode : L25
28 Oct 2024
People found this helpful0
Staff very friendly and helpful. Good communication at all stages with me - the buyer - and liaising with the... Read Full Review
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The worst service ever, ...
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1 Star Review
By : 'Francesca'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £325000
Would you recommend ? : No
Postcode : L25
31 Aug 2023
People found this helpful4
The worst service ever, don't use them, they are only interested in get money out of you without any kind of human respect. Absolutely... Read Full Review
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Do not rent with this ...
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1 Star Review
By : 'Tammy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L25
1 Feb 2023
People found this helpful1
Do not rent with this company. They will leave you with a property that is not safe. We have had severe black mould & unsafe electrics for 2 years and nothing is being done about... Read Full Review
Attached Files
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Had a nasty surprise when I ...
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1 Star Review
By : 'gaz'
Services : Online Auctions
Sold price : £50000
Would you recommend ? : No
Postcode : LA14
14 Jul 2022
People found this helpful0
Had a nasty surprise when I completed on an auction property. The small print in legal pack said I was responsible for sellers legal and auction fees without any amounts specified. Upon completion the buying and selling auction fees I was expected to pay equated to £5500 or 12% of the purchase... Read Full Review
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Our chain suffered due to ...
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2 Star Review
By : 'Ben'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : L19
1 Feb 2021
People found this helpful0
Our chain suffered due to having sutton kersh in it. Sutton kersh sold the first property in our chain (we were 3). After three months the first buyer pulled out, having started no mortgage, searches or enquries. However sutton kersh had no followed up. With the second buyer finding out any... Read Full Review
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Absolutely disgusting, staff ...
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1 Star Review
By : 'Chi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L24
19 Jun 2020
People found this helpful4
Absolutely disgusting, staff have ignored phone calls, voicemails and emails for the last 3 months and when we visit them face to face they tell us to call them? How when no one answers and when they do they respond ‘we will get back to you as soon as possible’. Staff are... Read Full Review
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Avoid, absolutely ...
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1 Star Review
By : 'FSK'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L17
4 Apr 2019
People found this helpful2
Never respond to emails. Demand to reschedule multiple times for even the simplest tasks. Only interested in getting money out of... Read Full Review
Comments on Agent Fees
Criminal.
Comments (1)Was this helpful?:
By : JKR
11 Apr 2019I totally agree! Not act the best interest for customer, documents with lots of charges had sent and urged me to sign just with limit time scale. And landlord don't expect to make any money out as...
Don't go through ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : L4
7 Jan 2019
People found this helpful0
PLEASE PLEASE DONT USE THIS ESTATE AGENT! I moved in to a property in Walton around 3 years ago and it was an absolute nightmare. Picked keys up fine. Got to the house and it was clear that it hadn't been cleaned, under the couch was a used condom, behind the fridge was mold and loads of ... Read Full Review
Comments on Agent Fees
I didn't mind paying the fees they were at the standard price, but when I renewed my tenancy I had to pay an additional fee which is a bit of a joke as it's just a piece of paper saying the term has been extended for another year and the rest of the contract t&c's remain the same.
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Rude and unprofessional ...
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1 Star Review
By : 'Anthony'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : L18
4 Jul 2015
People found this helpful7
Rude and unprofessional service. Failed to read application form correctly and dismissive to my wife who attended the office. Application form had post it note stuck on top saying 'Sit on application. Doesn't earn enough'. If they had bothered to read application form correctly would have known... Read Full Review
What agent could do to change your mind?
Read forms correctly. Be professional and courteous to customers and don't attach incredibly rude notes to forms when you haven't done your job properly.
Comments (0)Was this helpful?:
Please read this carefully. ...
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1 Star Review
By : 'billy'
Services : Letting( Property Management )
Sold price : £120
Would you recommend ? : No
Postcode : L15
21 May 2015
People found this helpful8
Please read this carefully. My advice to anyone is to not go anywhere there these people. My experience has left me thousands of pounds out of pocket, using these people. They will take your money for managing your property and that is it. I had to contact them regular asking for my rent and... Read Full Review
What agent could do to change your mind?
To be totally honest
Comments on Agent Fees
NA
Comments (1)Was this helpful?:
By : Mr Lawton
22 May 2015Dear Mr Mullen, I regret that you have chosen to vent your frustrations on a public forum however you have not been transparent with the facts. Your property was let with your knowledge and consent ...
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