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Quality Managed Homes
1.1/5, 18 Reviews
0% Recommended
0% letting valuation accuracy
17% letting fee satisfaction
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"My oh my.....where to BEGIN!..."
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1 Star Review
Marcus
Charlotte
By : 'Wrong'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : SE20
12 May 2015
People found this helpful9
My oh my.....where to BEGIN! I have had such a horrific and unpleasant experience with this company it all seems unreal. Went to view the said property with Charlotte Oxford and after sending £900.03 to QMH for some kind of deposit/fee (I am clearly retarded !!) I received the guarantor forms which requested the guarantor to complete their long bank card as well as ccv code......at that point alarm bells started ringing and called them and advised them that no one would agree to this as it was way too much information. Charlotte then said to me Well you stand to loose £900 then or you have to pay 6 months rent up front, so you better beg someone to be your guarantor. I was horrified and immediately informed my bank again. After begging and pleading with the director Marcus Becker not to take my money he instead of acknowledging the rudeness of his staff, ended up trying to bully me and say I could f*** off and would not be getting a service or my money back......I immediately called the police again and called my bank. These people are nasty and will be dealt with one way or another. We as a society should oust thieves out of our communities. Thank the Lord I have the ability to stick up for myself as there are people out there who of course are more vulnerable or maybe unable to speak good English and have come here with whatever money they have just to have it taken.......don't think so!!! try harder next time....Becker told me to take it to court, which thankfully never happened but you ALL will have a higher judge to answer to before you all go straight to h***!
What agent could do to change your mind?
They should be shut down!
Comments on Agent Fees
Which agent ever ask for such a high amount??.....errrr none!
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By : Ex Tenant
29 Feb 2016The samething happened to me. But I show them my true colour, both Bitch Tiffany and harlot Layla have to bow down for me. They took me to court but I won. I submitted more than 100 pages to court in support of my evidence. And I always advice people to communicate with them by email beachside anything you discuss via phone can not be recorded. So the email conversation was used as my proof. I will quickly narrate what happen between me and QMH. I called them before my tenancy agreement expired, that I don't want to continue, and the Lady- Layla-I spoke to,said to me that I can move out at the end of my contract, I ask and asked again, she said the same thing, and I went ahead to secure another property from another agent, but prior to my check out I recieved a called from QMH that I will need to give them one month notice, and I let them realised that was too late because I've secured another property which I've paid already, but they refused. And Tiffany made mention that if I did not give them one month notice, my holding deposit will go for the last month. I was abused on the phone. So I decided to discuss the matter with my guarantor. My advice me to let them use part of the holding deposit for the last month rent. At least that will give me more time to pack my stuff. And I agreed to do that, I called QMH to let them knw that I will be using part of my deposit to pay the last month rent. They first agreed but after one week I recieved another called from QMH that the landlord reject the offer. I didn't do anything I just ignored them. I did the inventory and I checked out from the property a week before my money expire. But to my surprise My guarantor called me that She recieved threatening letter with court proceeding from My agent. That am owing a month rent+late fees+ Some repair in the flat+inventory= £1800. I said to my guarantor to ask QMH to take the matter to court. Eventually the matter was taken to court. I wrote to court more than 3 times with proof and evidences. I even print out what people are saying about them on "allagents.co.uk. Was attached with my document. To cut the long story short, QMH withdrew the case from court..... Shame on them...... Stay away from them.
By : Hana
25 Mar 2016All your prayers answered! I have never in my life experienced such appalling service. I did a bit of research on the proprietor Marcus and it appears he has a number of cases against his name. He has also set up in different names so whilst this company has shut down, be aware of the next agency you rent through...! I have now purchased my own so will not fall into this trap but sadly, the problems continue! I am struggling to receive my deposit of £1795 due to QMH removing the landlord's furniture from the property without her knowledge. , How frustrating!
By : wrong gal fe mess with
24 Apr 2016We should leave all reviews on Google as they have a page. I did lots of research on him also and he owns all the properties they rent out lol
By : Wrong gal fe mess with
2 Feb 2017Thank God they have been shut down. I hope you get all your money back and they will all get whats coming to them.....
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 17.00% | £575 | £850 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 16 | 0 | 0 | 0 | 0 | 0 | 2 |
Address
Quality Managed Homes
Portland House, 211 Portland Road , London, Greater London
SE25 4UY
020 8654 0654
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My oh my.....where to BEGIN! ...
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1 Star Review
By : 'Wrong'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : SE20
12 May 2015
People found this helpful9
My oh my.....where to BEGIN! I have had such a horrific and unpleasant experience with this company it all seems unreal. Went to view the said property with Charlotte Oxford and after sending £900.03 to QMH for some kind of deposit/fee (I am clearly retarded !!) I received the guarantor forms ... Read Full Review
What agent could do to change your mind?
They should be shut down!
Comments on Agent Fees
Which agent ever ask for such a high amount??.....errrr none!
Comments (4)Was this helpful?:
By : Ex Tenant
29 Feb 2016The samething happened to me. But I show them my true colour, both Bitch Tiffany and harlot Layla have to bow down for me. They took me to court but I won. I submitted more than 100 pages to court in ...
Discovered cockroaches in the ...
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2 Star Review
By : 'Vindi'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Rent PCM : £735
Would you recommend ? : No
Postcode : SE25
3 Apr 2015
People found this helpful4
Discovered cockroaches in the flat when moving in - pest control took over 2 wks to come and look at flat and informed me the flat in same building had issue and he had warned QMH that my flat would need to checked out but QMH refused (probably due to the cost) Anytime an issue in flat needed ... Read Full Review
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I am experiencing very bad ...
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1 Star Review
By : 'fred'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Rent PCM : £585
Would you recommend ? : No
Postcode : SE25
20 Dec 2014
People found this helpful5
I am experiencing very bad service from the new appointed Office Manager. She abuse me on the phone when I phone her to complaint about an oven extractor not working and mould in number 1 Lytton court .she started calling me idiot and a 5 year old because I wouldn't understand her views concerning ... Read Full Review
What agent could do to change your mind?
Charlotto Oxford need to be expel from the company and they could employ a polite and professional person as she is rude and very abusive to customers.i hope they stop this company operating forever.
Comments (2)Was this helpful?:
By : QMH Customer Relations
16 Feb 2015This was an unfortunate experience where the tenant was being incredibly rude towards our Manager Charlotte. The issue came about due to the tenant not taking the time or courtesy to listen to...
I have had the same ...
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1 Star Review
By : 'Victim'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : SE20
16 Dec 2014
People found this helpful5
I have had the same experience with QMH, everyone please avoid this agency at all costs. They are not even on the Property Ombudsman's list of agencies that they can investigate, I find this shocking! Their costs are extremely high, their repairs are non existent or take several months to be fixed, ... Read Full Review
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I rented a studio property in ...
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1 Star Review
By : 'NeverAgain'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : No
Postcode : SE25
7 Nov 2014
People found this helpful7
I rented a studio property in South Norwood from QMH for 12 months and the entire experience was a nightmare from start to finish. They failed to mention to me prior to signing my life away that my little studio flat was also being billed by EDF for the 2 bed flat across the hall. As it turns ... Read Full Review
What agent could do to change your mind?
If QMH operated with any kind of morals or standards, I could be persuaded to forgive. However, they\'re cowboys and couldn\'t give a stuff about their customers - yet they\'re more than happy to take your money from you.
Comments on Agent Fees
Their fees are astronomical! Out of a £1700-1800 deposit, they returned just over £800 - that\'s with no additional deductions during final check-out. Final checks/inventory alone costs in excess of £150 and all Layla did was walk around with a clipboard for less than 5 mins. Jokers.
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Simply avoid this joker of ...
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1 Star Review
By : 'Vyacheslav'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Rent PCM : £710
Would you recommend ? : No
Postcode : SE25
27 Jun 2014
People found this helpful9
Simply avoid this joker of the agency at all costs to spare yourself some seriouse headaches. Their level of service is simply horrible. Staff is unprofessional and incompetent. Record keeping disorganised and fragmented, so if, nevertherless you decide to deal with them, please be aware. ... Read Full Review
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"" i am mentally ...
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1 Star Review
By : 'Unknown'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RH10
4 Oct 2013
People found this helpful11
"" i am mentally disabled and was looking for a flat to let , i found a property in Horley in Surrey and placed down the deposit they asked for , from then on i saw this companies true colors , upon receipt of the accompanying paper work for the let of the flat my close friend who was ... Read Full Review
What agent could do to change your mind?
Considered a refund or part refund.
Comments (1)Was this helpful?:
By : Ex-Tenant
8 Nov 2013You can sue them to get this money back. Someone has done it in the past and got the money all their...
It looks like almost everyone ...
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1 Star Review
By : 'Falour'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE25
12 Sept 2013
People found this helpful10
It looks like almost everyone who've been through them have had a very bad experience. I am an ex-tenant, so glad that I got out of their contract few months ago. Extremely unprofessional people, but basically inhumane. I've understood one of their tactics: advertise low rent price. ... Read Full Review
What agent could do to change your mind?
forget it. they are hopeless.
Comments (0)Was this helpful?:
It looks like almost everyone ...
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1 Star Review
By : 'Falour'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE25
12 Sept 2013
People found this helpful10
It looks like almost everyone who've been through them have had a very bad experience. I am an ex-tenant, so glad that I got out of their contract few months ago. Extremely unprofessional people, but basically inhumane. I've understood one of their tactics: advertise low rent price. ... Read Full Review
What agent could do to change your mind?
forget it. they are hopeless.
Comments (0)Was this helpful?:
Avoid this joke of an agency ...
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1 Star Review
By : 'disgusted_customer'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE25
15 Aug 2013
People found this helpful13
Avoid this joke of an agency at all costs & if you wish to keep your sanity. They are terrible & that is putting it mildly. Rude, incompetent & unprofessional to name just a few of their many faults. I wish I'd done my research before parting with my cash which was a substantial amount ... Read Full Review
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Dear readers, This agency is ...
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1 Star Review
By : 'Unhappy'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE25
8 Jul 2013
People found this helpful14
Dear readers, This agency is horrible when you have to deal with them.Just interested to take your money and after you sign the contract that's it.They basically left us on street with a little baby and having to go nowhere, and on top of it we have paid the deposit to move on that day.They just ... Read Full Review
What agent could do to change your mind?
They should emploee a staff with good knowledge of customer service, positive attitude, more helpful and with good common and human sense. Staff who know the job and work proffecionally.
Comments (1)Was this helpful?:
By : xxxxxxxxxx
30 Nov 2013Ahhh, Tiffany and Layla!! I had numerous argents with these 2 delightful 'girls' Awful people! Terrible...
I don't know what words to ...
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1 Star Review
By : 'CopRyan'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE25
17 Jun 2013
People found this helpful18
I don't know what words to use to qualify this agency, unfortunately I will have to be polite. Got me to beg my previous landlord (whom I already submitted back his keys) to allow me, kids and spouse to stay back as QMH haven't vacated the property on agreed date! We couldn't move in and lost ... Read Full Review
What agent could do to change your mind?
1. go back to school and learn manners 2. get a mcjob to have customer service experience Ok I\'ll be serious: A: inform people about the true costs when they ask you WHAT ARE THE TRUE COSTS! B: provide us value for money for God\'s sake!!!!! You are one of the most expensive estate agents and at the same time the worst.
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Absolutely the WORST ...
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1 Star Review
By : 'disgustedrenter'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE25
21 May 2013
People found this helpful17
Absolutely the WORST experience I've had in my life with an agent. I have landed up paying nearly £700 in fees! Be very careful please. Get them to expose everything before handing over the holding deposit because you WON'T get it back. I saw a lovely (and well priced) property and was told by ... Read Full Review
What agent could do to change your mind?
Be transparent with the fees from day 1!
Comments (1)Was this helpful?:
By : jANEF
5 Jun 2013Take them to court , I did and had my holding deposit returned. Same thing happened to me. Good...
Have had a really bad ...
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1 Star Review
By : 'MissP.'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SE25
17 Apr 2013
People found this helpful19
Have had a really bad experience with this company. After agreeing to a tenancy and a move in date the property was not all ready to move in to. The move in date was continuously moved until I had no alternative other than to find a different property . I paid a significant holding deposit , almost ... Read Full Review
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This is the worst renting ...
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1 Star Review
By : 'Not'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
11 Nov 2012
People found this helpful22
This is the worst renting experience I have had to date. Late penalty fees are excessive i.e. over 150 pounds despite rent being less than 10 days late. There is a monthly service charge on the property for no work done on the property at all. Communal areas are not serviced, cleaned or ... Read Full Review
What agent could do to change your mind?
I would warn anybody against using these agents .
Comments (0)Was this helpful?:
Agree whole heartedly with ...
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1 Star Review
By : 'delror1'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
29 Aug 2012
People found this helpful22
Agree whole heartedly with the review below. Terribly unprofessional service, dishonest and particularly obstructive and evasive when dealing with them. Their terms are unfair regarding holding deposits and their communication is dire!. They act with no integrity what so ever . The two members of ... Read Full Review
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Approach this agent with A ...
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1 Star Review
By : 'Simple'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
31 Jul 2012
People found this helpful23
Approach this agent with A LOT of caution. I will not name any names for legal reasons. Be aware also that all fees are not exposed when handing over your holding deposit. Be extra careful with con agents of this sort. The front admin staff are very rude and extremely unhelpful. To describe them as ... Read Full Review
What agent could do to change your mind?
Their is nothing they can ever do to help me change my mind. Rudeness is part of their business policy.
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Completely rude and ...
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1 Star Review
By : 'Missy'
Branch : London, Portland House, 211 Portland Road
Services : Letting (As a Tenant)
Would you recommend ? : No
14 May 2012
People found this helpful22
Completely rude and unprofessional. I was so shocked at how I was treated by this agency. We had arranged a viewing at a property which was quite far away from me, I went along and got caught in traffic. So I phoned the agent to say I would be 5 minutes late, she said that was fine and she would ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
