I was a tenant in a flat with owen lyons when the shower stop working. I reported in several ocassions and after a month and saying i wanted to vacant the property they start acting and sending people to have a look at it. The staff wasnt helpful and i was even told by Claire there was water in the property, but from the woman point of view it is a bit unvelieble to say you can wash a long hair under the sink. I had to give my notice1 for two months even the council told me they should let me vacant the property as the mistake was coming from them. The shower was never fixed before i left the property, so during two momths i had to go to the gym to have shower!!! After writting a notice, few days later i receveid an email asking me if i was going ahead with vacating the property, which obsviously i was. When I was about to move in to my new property, the company dealing with the references call me to inform me I couldnt move in as I never handle in any notice according to Owen Lyons. Fourtounatly, i had the email sent and all was sorted. Today I got a phone call from Essex water and surprise, surprise, the state agent told them i moved out 10 days after of my notice period. Can you believe that? On top i should be paying for them!!! I had been renting for some many years and i never had such a bad experience with any landlord or state agent. Stay away from them, because once the problems come up they just give you excuses and try blaming you for everything. Terrific costumer service!!!