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Newton, Newtown SY16
2/5, 11 Reviews
27% Recommended
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"After trying to find a..."
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1 Star Review
Mandy
By : 'moringa'
Services :
Rent PCM : £550
Would you recommend ? : No
Postcode : SY1
1 May 2015
People found this helpful2
After trying to find a property in the Powys area, we contacted MMP as they seemed to have a lot of suitable properties. As a trust we are unable to follow the conventional rules that would apply however we were happy to pay all fees any fees that would have been paid by an applying tenant plus up to 6 months rent advance for the landlord. Emails were not always responded to, upon calling nobody seemed to have heard of us despite sending central emails and correspondance for over a month, upon asking about prospective properties we were told they were available, upon making further enquiries, material response was not provided e and then the next contact we would always be told the properties were in the middle of application as if someone else was given preferential treatment. Upon trying to move forward and giving further information new policy rules were then introduced that had not been disclosed from the outset, which is we were made aware of then we would have been able tocomply. Tried to contact to discuss moving forward and if there was ian issue, was interrupted when trying to explain then passed on the manager who was extremely rude by being short and curt. Never ever had such an negative experience working with any estate agents as landlords or as tenants. cant say we wouldnt use them again because we found them impossible to use in the first place so we do not know what using them would be like. We suspect form readin their application and their attitude to us not being able to fill in the application as it wasnt applicable, and they didnt have suitable alternative as the reason for their barrier attitude, which would exclude us from procuring property, and they seemed inflexible to modify . we believe this could be (but do not know) that it is possible to make money from non refundable application and fees .their application also allows them the right to possibly sell on information obtained from their application as they expect you to sign stating they can distribute the information in the application on to 3rd parties meaning that you also pay them to potentially refuse you plus give away your details,to 'apply for one of their properties, plus there is no guarantee the landlord will not pull out. As stated we made offers to pay on several occassions we did not expect a 'free service' of course we do not know what the problem was, tried to ask but was shot down and interrupted and didnt get the opportunity to express any concerns Positives, they have an accessible website with good discriptions and easy to navigate.
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By : MMP
4 May 2015We take customer service very seriously at MMP as do all of our staff. We manage over 600 properties and we believe we provide an excellent service for both landlords and tenants. We're disappointed to read the comments from the anonymous reviewer. If they contact us we would like to discuss the situation. They can email newtown@morrismarshall.co.uk and we will ensure one of our team contacts them.
By : NPE
6 May 2015We note your comments on the above website and have undergone an internal review of our operations in this matter. We are always open to constructive comments regarding our letting procedures which, incidently, are always under review and being improved upon all the time. But to just launch your views without contacting a Senior Manager or Partner leaves us staggered.. At all times during the course of your dialogue with one of our senior staff members, we have been most courteous and straight with your representatives who don't seem to understand that a tenancy cannot be finalised if the applicant has not viewed. This will only lead to future problems and the final decision is with our client landlords, not the letting agent. It's not our property. As regards selling on any details , this won't happen as we are bound by the Data Protection Act. We do appreciate your position but feel this 'kneejerk' reaction has certainly soured your relationship with us and may have influenced our landlord clients decision not to consider an appplication from any parties such as yourselves. We don't believe that your verbal comments were cut short as you state. The writer has worked with the lady you mentioned in your comments since 1993 and cannot remember anything like this being mentioned before and probably never will again. Regarding the individual properties you mention, the landlords on these were contacted and they were concerned that a large number of people could have been living in the house, the house would have been let to yourselves with no record as to who would have been occupying the property and a lack of control over the tenants thereafter. In their opinion this would certainly not have been acceptable to them. Don't shoot the messenger!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £150,000 | £385,000 |
| Lettings | 50% | 60% | £510 | £695 |
Address
Morris Marshall & Poole
10 Broad Street, Newtown, Powys
SY16 2LZ
01686 626160
Services offered
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- Lettings
- Block Management
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- Mortgage Advice
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Morris Marshall & Poole Branches (View All 8)
They were great till I had to ...
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1 Star Review
By : 'Riped'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST16
10 Aug 2024
People found this helpful0
They were great till I had to leave the the property they tried to take advantage of disabled person Angus took a dump in my toilet and tried to charge me for... Read Full Review
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Placed for sale in August ...
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5 Star Review
By : 'Hugh'
Services : Sales( As a Vendor )
Sold price : £150000
Would you recommend ? : Yes
Postcode : SY16
13 Jan 2021
People found this helpful0
Placed for sale in August 2020 with the Newtown office after realising the agent I was with was not performing. MMP were outstanding in every respect they obtained 12 viewings in 13 days (Inclusive of weekends) whereas the other agent managed 3 in 5 weeks. Their communication was brilliant and... Read Full Review
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Newtown ...
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5 Star Review
By : 'Iwan'
Services : Sales( As a Vendor )
Sold price : £385000
Would you recommend ? : Yes
Postcode : SY16
17 Oct 2019
People found this helpful0
Friendly, helpful service from a long established Mid Wales firm. Quick sale achieved without difficulty. Would recommend without hesitation. Thank... Read Full Review
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Simply they promised me the ...
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1 Star Review
By : 'Fatma'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £510
Would you recommend ? : No
Postcode : SY16
2 Oct 2019
People found this helpful3
Simply they promised me the property with avoice mail confirmation then later they change their mind cause my current landlord back in time turned up after 3weeks of ignoring the ref request and said that I am a noisy neighbour.JUST AFTER I handed the notice to her. . That was will planned... Read Full Review
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Disgusting service from this ...
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1 Star Review
By : 'Michelle'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SY16
12 Oct 2017
People found this helpful5
Disgusting service from this estate agent. Was due my deposit back as stated in the contract 10 days after handing the keys back. Have called various times and 12 days later still no deposit each after being told it would be paid back. Staff member Andrew has no people skills at all and just fobs... Read Full Review
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We have recently sold our ...
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4 Star Review
By : 'Elaine'
Services : Sales( As a Vendor )
Sold price : £139
Would you recommend ? : Yes
Postcode : SY
27 Jul 2017
People found this helpful0
We have recently sold our property with MMP.The service that we have received from start to finish has been very professional. We have dealt with Mrs Orrells and Mr A Turner mainly and they have both been brilliant in dealing with the... Read Full Review
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I recently dealt with MMP and ...
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1 Star Review
By : 'Zoe93'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SY16
21 Jun 2017
People found this helpful8
I recently dealt with MMP and found their customer service absolutely appalling and extremely bias. They lack the ability of making you feel comfortable buying a property, especially as a cash buyer willing to pay the full asking price because they were too demanding and invasive. I will let not be ... Read Full Review
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Very unhelpful staff. I will ...
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1 Star Review
By : 'Nghi'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SY16
20 Jun 2017
People found this helpful6
Very unhelpful staff. I will never recommend this company. For buying, selling or rental. They made you feel uneasy, even when you are the... Read Full Review
Comments on Agent Fees
They get paid to much for the lack of work.
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Do not ever expect your call ...
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1 Star Review
By : 'One'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : SY16
8 Sept 2016
People found this helpful2
Do not ever expect your call returned. After paying our fees for reference and credit checks, came back with a nil income because rent4sure who they use can not read an application nor a bank statement. Actually managed to get a call back about this after leaving so many messages we lost count.... Read Full Review
Comments on Agent Fees
They would be rather good had we come to any outcome, but as yet, we have still not seen what they are doing for them.
Comments (1)Was this helpful?:
By : Andrew Turner
8 Sept 2016Further to your comments which we do not agree with, if you wish to contact myself I will be pleased to discuss the matter with you in private. Andrew Turner, Morris Marshall & Poole 01686...
After trying to find a ...
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1 Star Review
By : 'moringa'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : SY1
1 May 2015
People found this helpful2
After trying to find a property in the Powys area, we contacted MMP as they seemed to have a lot of suitable properties. As a trust we are unable to follow the conventional rules that would apply however we were happy to pay all fees any fees that would have been paid by an applying tenant plus ... Read Full Review
Comments (2)Was this helpful?:
By : MMP
4 May 2015We take customer service very seriously at MMP as do all of our staff. We manage over 600 properties and we believe we provide an excellent service for both landlords and tenants. We're disappointed...
Closed up shop over half hour ...
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1 Star Review
By : 'joe'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : SY16
23 Aug 2014
People found this helpful2
Closed up shop over half hour before they should have. Leaving the front door at 16.55. Then speaking to me with a very aggressive attitude as though i was in the wrong. Not what i would expect of an employee that should be helping... Read Full Review
Comments (1)Was this helpful?:
By : Staff
26 Aug 2014Dear Joe We are sorry to here your dissatisfaction with us, please attend our Newtown office and we will be happy to resolve this problem as soon as we can for...
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